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- Tasks: Join our team as a Repairs Administrator, supporting maintenance services for healthcare contracts.
- Company: Rydon is a progressive company providing expert maintenance services to healthcare and social housing sectors.
- Benefits: Enjoy hybrid working, competitive salary, 33 days holiday, health cash plan, and employee discounts.
- Why this job: Be part of a supportive culture with opportunities for career progression and personal development.
- Qualifications: Strong admin skills, experience in scheduling or contract administration, and excellent customer service abilities required.
- Other info: Full training provided; flexible benefits and an equal opportunities employer.
We now have an excellent opportunity for a Scheduler / Repairs Administrator to join our repairs and maintenance team. Based from our office in Greenhithe, Kent this is an exciting opportunity to join a leading FM company.
Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors. For over 40 years, we\’ve recruited talented and innovative people to build and maintain homes, schools, hospitals, student accommodation and more. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities for local communities with a commitment from people who are passionate about what they do.
Job Purpose
Do you have a passion for helping others Are you proud of your strong people skills, organisation skills and enjoy solving problems If so, why not consider joining Rydon as a Scheduler
This is a varied role where you will organise the diaries of our maintenance engineers to make sure that they attend and complete repairs on behalf of our residents/customers. This role is challenging, fast paced and is pivotal in ensuring that all maintenance and repair jobs are allocated to the appropriate engineer and allotted the correct amount of time. You will be responding to reactive call outs or planning of preventative maintenance visits, scheduling the works to the engineers, ensuring relevant access requirements / security is adhered to. You will also monitor works to ensure that they complete on time so that the engineer is able to attend to their next job.
You will use our scheduling software to oversee our the working days of multiple engineers, moving/reallocating jobs as and when emergencies need to be booked in or when extra time is needed. In addition to managing the time of our directly employed engineers, you will also arrange for sub-contractors to complete specialist repairs, making sure all jobs are closed down on the system once completed. You will also liaise closely with our call centre team and residents, agreeing appointment times when scheduling in works.
What we can offer you
- a clear pay structure starting with a competitive starting salary of £28,090 per annum and increasing as you develop and achieve in the role
- 25 days holiday
- Incentives and recognition for your performance
- Full training, ongoing coaching and support
- Pension Scheme: 4% contributory.
- Free Eyesight test and Flu Vaccinations
- Health Cash Plan: helping you spread the cost of essential healthcare
- 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it.
- Wellbeing and mental health champions readily available at work.
- Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services.
- Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes.
- Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire.
- Opportunities to progress your career across the business.
Where will I be working
We are based in Greenhithe, Kent just a short distance away from Bluewater. We do offer a hybrid working policy and most of our team work at home and in the office on a rotational basis. Please note that we do not offer hybrid working whilst training. When you are travelling to us we have good bus route links and only 5 minutes from the nearest railway station. We also have free parking. It\’s a fun and sociable office which promotes an inclusive culture.
This is a permanent full time position and working hours are 40 per week, Monday to Friday 8am to 5pm.
If you re looking for a full-time and rewarding opportunity where no two days are the same, then a role as a Scheduler within Rydon could be for you.
Experience Required
Although previous experience of working as a Repairs Co-ordinator / Repairs Scheduler within a social housing or commercial maintenance company is desirable, it is not crucial.
Above all you will:
- Enjoy working in a busy and fast paced environment
- Have an aptitude for problem-solving
- Have strong administration skills and attention to detail
- Be computer literate able to use Microsoft Office, Outlook and Google Maps.
- Have a passion for great customer service and a excellent telephone manner
If this sounds like you we\’d strongly encourage you to apply.
Additional Information
As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.
Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
To apply online, please use the \’apply for this job link\’ at the top of this page to be redirected to our dedicated careers page to complete your application.
Repairs Administrator employer: Rydon Group
Contact Detail:
Rydon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Administrator
✨Tip Number 1
Familiarise yourself with the Planet FM system mentioned in the job description. Understanding how to navigate and utilise this software will give you a significant advantage during the interview process.
✨Tip Number 2
Research the healthcare contracts and maintenance services that we provide. Being knowledgeable about our work with NHS Trusts and social housing will demonstrate your genuine interest in the role and the company.
✨Tip Number 3
Prepare examples of your previous experience in contract administration or scheduling, especially in responsive repairs. Highlighting specific situations where you successfully managed tasks or improved processes will showcase your suitability for the role.
✨Tip Number 4
Brush up on your Microsoft Office skills, particularly Excel, as you'll be required to generate reports and manage data. Being proficient in these tools will not only help you in the role but also impress us during the selection process.
We think you need these skills to ace Repairs Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, particularly in scheduling or contract administration roles. Emphasise any previous work with responsive repairs or maintenance companies, especially those related to healthcare or education.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your skills and experiences align with the requirements, such as monitoring tasks, compliance documentation, and liaising with subcontractors.
Showcase Your Skills: Highlight your strong customer service skills and proficiency in Microsoft Office, particularly Outlook, Word, and Excel. Provide examples of how you've successfully managed multiple tasks in a busy environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Rydon Group
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Repairs Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as monitoring repairs and managing compliance documentation. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Administration Skills
Prepare examples from your past experience that highlight your strong administration skills. Discuss how you've successfully managed multiple tasks, prioritised work, and maintained accurate records. This is crucial for a role that involves contract record keeping and processing work orders.
✨Demonstrate Customer Service Excellence
Since the role requires excellent customer service skills, be ready to share instances where you've effectively communicated with clients or colleagues. Highlight your ability to handle inquiries and resolve issues, as this will show your suitability for liaising with subcontractors and other teams.
✨Familiarise Yourself with Relevant Software
Brush up on your Microsoft Office skills, especially Excel, as it's likely you'll need to generate reports and manage data. If you have experience with similar systems like Planet FM, mention it! Showing that you're tech-savvy will give you an edge in the interview.
