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- Tasks: Manage customer incidents and ensure timely resolutions while improving processes.
- Company: Join a leading Managed Services Provider with a dynamic Service Desk team.
- Benefits: Enjoy hybrid working, competitive salary of £24,500, and additional perks.
- Why this job: Kickstart your career in a fast-paced environment with opportunities for growth and learning.
- Qualifications: Strong communication skills, attention to detail, and a willingness to learn are essential.
- Other info: Must have a UK driving licence and be eligible to work in the UK.
The predicted salary is between 19600 - 29400 £ per year.
Incident Management Analyst (Entry Level) Hybrid working – Offices in Harrogate. Paying £24,500 + benefits. A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who\’s eager to develop within a professional and fast-paced environment. You\’ll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes. Key Responsibilities: Handle customer incident escalations and provide timely updates Monitor VIP and sensitive tickets to prevent SLA breaches Document incident reports and contribute to process improvements Conduct quality checks and support team training Assist in integrating new customers and identifying problem ticketsWhat We\’re Looking For: Strong communication and customer service skills Good attention to detail and time management Able to work under pressure and across teams Willingness to learn and tackle new technical areas ITIL 4 Foundation (desirable) Hybrid working – Offices in Harrogate. Paying £24,500 + benefits. Must be eligible to work in the UK. UK Driving licence needed due to office location
Incident Management Analyst employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Management Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles, especially if you don't have the ITIL 4 Foundation certification yet. Understanding incident management processes will give you a solid foundation and show your commitment to the role.
✨Tip Number 2
Brush up on your communication skills. Since you'll be handling customer incidents, being able to convey information clearly and effectively is crucial. Practice active listening and concise reporting to enhance your interactions.
✨Tip Number 3
Get comfortable with time management tools and techniques. As you'll be monitoring tickets and ensuring timely resolutions, being organised will help you manage your workload efficiently and meet SLAs.
✨Tip Number 4
Network with professionals in the industry. Join forums or LinkedIn groups related to incident management. Engaging with others can provide insights into the role and may even lead to valuable connections that could help you land the job.
We think you need these skills to ace Incident Management Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the responsibilities of an Incident Management Analyst. Emphasise your communication skills, attention to detail, and any customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your willingness to learn and how you can contribute to the team, particularly in managing customer incidents and improving processes.
Highlight Relevant Qualifications: If you have an ITIL 4 Foundation certification or any other relevant qualifications, make sure to mention them prominently. Even if you don't have formal qualifications, highlight any related coursework or training.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Context Recruitment
✨Showcase Your Communication Skills
As an Incident Management Analyst, strong communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively. Use examples from past experiences where you successfully communicated with customers or team members.
✨Highlight Your Attention to Detail
This role requires a keen eye for detail, especially when documenting incidents and monitoring tickets. During the interview, mention specific instances where your attention to detail made a difference in resolving issues or improving processes.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in the past. Think of examples where you identified problems and implemented solutions, particularly in high-pressure situations. This will show your potential employer that you can handle the demands of the role.
✨Express Your Willingness to Learn
Since this is an entry-level position, it's important to convey your eagerness to learn and grow within the company. Share your enthusiasm for tackling new technical areas and how you plan to develop your skills further, especially in relation to ITIL practices.
