Service Coordinator

Service Coordinator

Kenley Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Coordinate maintenance appointments and handle customer queries with ease.
  • Company: Join a well-established heating maintenance company with a strong reputation.
  • Benefits: Enjoy a supportive work environment with opportunities for growth and development.
  • Why this job: Be part of a dynamic team that values customer care and problem-solving skills.
  • Qualifications: 1-2 years in coordination is a plus, but a passion for customer service is key.
  • Other info: Flexible working hours may be available to fit your schedule.

The predicted salary is between 28800 - 43200 £ per year.

Our client, an established heating maintenance and service company, is currently recruiting a Service Coordinator to join their administration team. The Service Coordinator will be responsible for liaising with customers and engineers to arrange maintenance and service appointments. Responsibilities for the Service Coordinator Handling inbound and outbound customer queries in relation to heating issues and booking appointments for engineers for reactive works, Speaking to customers and engineers via telephony and email Efficiently arranging appointments for engineers, considering travel time, engineer skill/authorisation levels and customer demand. Responding to general customer enquiries according to the requirements of customer contracts Key Skills & Experience for the Service Coordinator Up to 1-2 years of experience in Coordination/Scheduling – desirable but not essential Excellent Customer Care skills Strong multitasking and problem-solving skills Strong written and spoken communication Please apply as directed

Service Coordinator employer: Clearwater People Solutions

Join a reputable heating maintenance and service company that values its employees and fosters a supportive work culture. As a Service Coordinator, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while working in a dynamic environment that prioritises customer satisfaction and teamwork. Located in a vibrant area, the company offers a collaborative atmosphere where your contributions are recognised and rewarded.
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Contact Detail:

Clearwater People Solutions Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Service Coordinator

✨Tip Number 1

Familiarise yourself with the heating maintenance industry. Understanding common issues and terminology will help you communicate effectively with both customers and engineers, showcasing your knowledge during any interviews.

✨Tip Number 2

Practice your customer service skills. Since the role involves handling queries and booking appointments, consider role-playing scenarios with friends or family to improve your communication and problem-solving abilities.

✨Tip Number 3

Brush up on your multitasking skills. You might be juggling multiple calls and emails at once, so try using tools like timers or task lists to simulate a busy environment and enhance your efficiency.

✨Tip Number 4

Network with professionals in the heating service industry. Attend local events or join online forums to connect with others in the field, which could provide valuable insights and potentially lead to referrals for the position.

We think you need these skills to ace Service Coordinator

Customer Care Skills
Multitasking
Problem-Solving Skills
Strong Written Communication
Strong Verbal Communication
Scheduling and Coordination
Time Management
Attention to Detail
Telephony Skills
Email Communication
Adaptability
Conflict Resolution
Organisational Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in coordination or scheduling, even if it's not extensive. Emphasise any customer service roles you've held and showcase your communication skills.

Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Service Coordinator role specifically. Mention your ability to handle customer queries and your problem-solving skills, as these are key for the position.

Showcase Relevant Skills: When detailing your experience, focus on your multitasking abilities and any examples where you've successfully managed appointments or schedules. Use specific examples to illustrate your skills.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Coordinator.

How to prepare for a job interview at Clearwater People Solutions

✨Showcase Your Customer Care Skills

Since the role involves liaising with customers, it's crucial to demonstrate your excellent customer care skills. Prepare examples of how you've handled customer queries in the past, focusing on your ability to listen, empathise, and resolve issues effectively.

✨Highlight Your Multitasking Abilities

The Service Coordinator position requires strong multitasking skills. Be ready to discuss situations where you've successfully managed multiple tasks or priorities at once. This will show that you can handle the demands of the role efficiently.

✨Prepare for Problem-Solving Scenarios

Expect questions that assess your problem-solving abilities. Think of specific instances where you've encountered challenges in scheduling or coordinating tasks, and explain how you approached and resolved those issues.

✨Communicate Clearly and Confidently

Strong written and spoken communication is key for this role. Practice articulating your thoughts clearly and confidently during the interview. You might even want to prepare a few questions to ask the interviewer, demonstrating your interest in the role and the company.

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