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- Tasks: Provide hands-on and remote tech support, troubleshoot issues, and manage system installations.
- Company: Inara is a dynamic tech company focused on scaling careers and businesses in IT.
- Benefits: Enjoy a full-time role with opportunities for mentorship and professional growth.
- Why this job: Join a fast-paced environment where your skills make a real impact on IT operations.
- Qualifications: Strong desktop support background with experience in Windows, Office, and troubleshooting.
- Other info: On-site position in London, ideal for those ready to advance their IT career.
The predicted salary is between 28000 - 42000 £ per year.
This range is provided by Inara. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Inara
Scaling Careers & Businesses in Tech @inara
Role: Desktop Support Analyst
Location: London (On-site 5 days)
Are you a skilled Desktop Support Analyst with a passion for delivering top-tier technical support? We\’re on the lookout for an experienced Desktop Support Analyst to join our team and play a crucial role in ensuring seamless IT operations.
.What You\’ll Be Doing:
- Providing hands-on and remote technical support, troubleshooting hardware, software, and network issues across various devices, including VDI, laptops, and printers.
- Managing system installations, configurations, and updates for Windows 10, Office 365, and other enterprise applications.
- Deploying patches and updates using Microsoft System Centre Configuration Manager (SCCM) .
- Supporting collaboration tools such as MS Teams, Exchange, and mobile communications .
- Partnering with IT teams to resolve escalated issues and drive continuous improvements.
- Investigating security vulnerabilities and ensuring compliance with IT policies.
- Creating technical documentation, knowledge base articles, and user training materials.
- Providing mentorship to junior team members and sharing best practices.
- Setting up and managing AV equipment for company-wide meetings and events.
- Participating in IT projects, including system upgrades and migrations.
What We\’re Looking For:
- Strong background in desktop support and IT troubleshooting.
- Hands-on experience with Windows 10/11, Microsoft Office Suite, Active Directory, Citrix, VDI, and Exchange.
- Knowledge of endpoint security tools, including antivirus and firewalls.
- Proficiency in software deployment tools like SCCM .
- Ability to work efficiently under pressure and adapt to changing priorities.
- Excellent problem-solving skills with a customer-focused mindset.
- Strong communication skills and a collaborative attitude.
- Flexibility to work additional hours when required.
If you\’re ready to take the next step in your IT career and work in a fast-paced, dynamic environment, we’d love to hear from you!
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Desktop Support Analyst employer: Inara
Contact Detail:
Inara Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Windows 10/11, SCCM, and Microsoft Office Suite. Having hands-on experience with these will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you successfully resolved technical issues. Be ready to discuss these scenarios during any interviews, as they highlight your ability to handle challenges effectively.
✨Tip Number 3
Network with current or former employees of Inara or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your experience with collaboration tools like MS Teams and Exchange. Being able to articulate how you've used these tools in previous roles will show that you're well-equipped to support the company's IT operations.
We think you need these skills to ace Desktop Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and IT troubleshooting. Include specific examples of your hands-on experience with Windows 10/11, Microsoft Office Suite, and any other tools mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering technical support. Mention your problem-solving skills and customer-focused mindset, and explain how your background aligns with the responsibilities outlined in the job description.
Highlight Technical Skills: In your application, emphasise your proficiency with software deployment tools like SCCM, as well as your knowledge of endpoint security tools. This will demonstrate your capability to handle the technical aspects of the role effectively.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples in your application of how you've successfully collaborated with teams or mentored junior members in previous positions. This will help illustrate your collaborative attitude.
How to prepare for a job interview at Inara
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Windows 10/11, Microsoft Office Suite, and other relevant tools. Bring examples of how you've successfully troubleshot issues in the past, as this will demonstrate your capability to handle the technical demands of the role.
✨Demonstrate Problem-Solving Abilities
During the interview, expect scenario-based questions that assess your problem-solving skills. Think of specific instances where you resolved complex IT issues and be ready to explain your thought process and the steps you took to reach a solution.
✨Emphasise Communication Skills
As a Desktop Support Analyst, you'll need to communicate effectively with both technical and non-technical users. Practice explaining technical concepts in simple terms, and highlight any experience you have in creating user training materials or documentation.
✨Prepare for Team Collaboration Questions
Since the role involves partnering with IT teams, be ready to discuss your experience working in a team environment. Share examples of how you've collaborated on projects or resolved escalated issues, showcasing your ability to work well with others.
