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For Companies At a Glance
- Tasks: Provide hands-on and remote tech support, troubleshoot issues, and manage system installations.
- Company: Inara is a dynamic tech company focused on scaling careers and businesses in IT.
- Benefits: Enjoy a full-time role with opportunities for mentorship and professional growth.
- Why this job: Join a fast-paced environment where your skills make a real impact on IT operations.
- Qualifications: Strong desktop support background with experience in Windows, Office, and troubleshooting.
- Other info: On-site position in London, ideal for those ready to advance their IT career.
The predicted salary is between 28000 - 42000 £ per year.
Job Description
Desktop Support Analyst – London (On-site, 5 days a week)
We are looking for someone to join the European arm of a leading financial firm, where you would working across several teams; including the trade floor.
What You’ll Be Doing
You’ll be the face of IT support, delivering high-quality technical service to a user base of around 350 people – including front-office traders and senior stakeholders.
- Provide 1st & 2nd line support across Windows 10/11, Office 365, and VDI environments.
- Troubleshoot hardware, software, and network issues – digging deep to find root causes, not just escalating.
- Manage patching, updates, and software deployments using SCCM and other enterprise tools.
- Support collaboration platforms like MS Teams, Exchange, and Citrix.
- Investigate and resolve security vulnerabilities to keep systems safe and compliant.
What We’re Looking For
- 3+ years’ experience in desktop or IT support; ideally in a fast paced environment.
- Strong technical skills across Windows 11, Office 365, VDI, Active Directory, and Citrix.
- Working knowledge of DNS, DHCP, and basic networking principles.
- Familiarity with PowerShell scripting
- Excellent communication skills – confident dealing directly with key business users.
Why This Role
This isn’t just another support role — it’s a chance to join a close-knit, high-performing team of 3 people that’s critical to the business’s success. Part of your role will be:
- Working across core support hours in rotating shifts.
- Occasionally cover overnight support (from home, on a rota, with double-time pay).
- Get involved in major projects – including an upcoming office relocation.
- Upskill across the Windows and infrastructure stack and gain exposure to trading floor systems.
If you’re ready to step into a role that will challenge you technically and reward you with real ownership, this is the perfect opportunity so please send your CV to be considered.
Desktop Support Analyst employer: Inara
Contact Detail:
Inara Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Windows 10/11, SCCM, and Microsoft Office Suite. Having hands-on experience with these will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you successfully resolved technical issues. Be ready to discuss these scenarios during any interviews, as they highlight your ability to handle challenges effectively.
✨Tip Number 3
Network with current or former employees of Inara or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your experience with collaboration tools like MS Teams and Exchange. Being able to articulate how you've used these tools in previous roles will show that you're well-equipped to support the company's IT operations.
We think you need these skills to ace Desktop Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and IT troubleshooting. Include specific examples of your hands-on experience with Windows 10/11, Microsoft Office Suite, and any other tools mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering technical support. Mention your problem-solving skills and customer-focused mindset, and explain how your background aligns with the responsibilities outlined in the job description.
Highlight Technical Skills: In your application, emphasise your proficiency with software deployment tools like SCCM, as well as your knowledge of endpoint security tools. This will demonstrate your capability to handle the technical aspects of the role effectively.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples in your application of how you've successfully collaborated with teams or mentored junior members in previous positions. This will help illustrate your collaborative attitude.
How to prepare for a job interview at Inara
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Windows 10/11, Microsoft Office Suite, and other relevant tools. Bring examples of how you've successfully troubleshot issues in the past, as this will demonstrate your capability to handle the technical demands of the role.
✨Demonstrate Problem-Solving Abilities
During the interview, expect scenario-based questions that assess your problem-solving skills. Think of specific instances where you resolved complex IT issues and be ready to explain your thought process and the steps you took to reach a solution.
✨Emphasise Communication Skills
As a Desktop Support Analyst, you'll need to communicate effectively with both technical and non-technical users. Practice explaining technical concepts in simple terms, and highlight any experience you have in creating user training materials or documentation.
✨Prepare for Team Collaboration Questions
Since the role involves partnering with IT teams, be ready to discuss your experience working in a team environment. Share examples of how you've collaborated on projects or resolved escalated issues, showcasing your ability to work well with others.
