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For Companies At a Glance
- Tasks: Lead product vision and manage a team to innovate contact centre solutions.
- Company: Join Graphics Unlimited, a leader in transforming government services for millions.
- Benefits: Enjoy hybrid working, flexible hours, and a generous pension scheme.
- Why this job: Make a real impact on vulnerable communities while developing your leadership skills.
- Qualifications: Extensive experience in contact centres and strong leadership abilities required.
- Other info: Work from various digital hubs across the UK with a vibrant company culture.
The predicted salary is between 46600 - 77500 £ per year.
Lead Product Manager
Graphic Unlimited (Vic) Pty Ltd invites applications for the Lead Product Manager role in its Digital team. You will lead and drive product teams for major programmes or core services in complex parts of the organisation, providing leadership and direction, shaping the vision and high-level roadmap for critical products and services that impact millions of people.
Responsibilities
- Lead and drive product teams for major programmes or core services in complex parts of the organisation.
- Provide leadership and direction, shaping the vision and high-level roadmap for products and services that impact millions of people.
- Think strategically and inspire positive change.
Qualifications
- Proven ability to lead digital teams, set direction and deliver products that meet strategic goals.
- Worked in a data environment, with an understanding of data as a theme in product management.
- Relationship building and influencing across organisational boundaries.
- Expertise in developing product strategies and creating value‑driven roadmaps for teams and stakeholders.
- A track record of improving services to boost performance and quality.
- A commitment to User‑Centred Design and using customer insight and awareness to shape digital services.
- Experience leading significant transformational change in complex environments.
Benefits and Compensation
- Salary: £75,026 – £80,267
- Employer pension contributions of 28.97% (up to £21,735 per year)
- Hybrid working model: flexible hours with some time working at home and some at one of our digital hubs.
- Generous leave: 26 days, rising to 31 days over time, plus 3 extra days off a month on flexi‑time.
- Other benefits: flexible working, volunteering and charitable giving, discounts and savings, interest‑free loans, sports and social activities, professional development, coaching, mentoring and career progression opportunities.
Application Process
- Apply: complete your application on Civil Service Jobs.
- Interview: single‑stage online interview.
Location
Digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield (choose most convenient).
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Lead Product Manager employer: Graphics Unlimited (Vic) Pty Ltd
Contact Detail:
Graphics Unlimited (Vic) Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Product Manager
✨Tip Number 1
Familiarise yourself with the latest trends in contact centre technology, especially platforms like Genesys and NICE. Being able to discuss these technologies confidently during your interview will demonstrate your expertise and passion for the role.
✨Tip Number 2
Network with professionals in the contact centre industry, particularly those who have experience in product management. Engaging with them on platforms like LinkedIn can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to showcase your leadership skills by thinking of specific examples where you've successfully led a team or managed a project under pressure. This will help you stand out as a candidate who can thrive in a fast-paced environment.
✨Tip Number 4
Research Graphics Unlimited (Vic) Pty Ltd and their recent projects or initiatives. Understanding their mission and values will allow you to tailor your conversation during the interview, showing that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Lead Product Manager
Some tips for your application 🫡
Understand the Role: Before you start writing, make sure you fully understand the Lead Product Manager role. Review the job description carefully and note the key responsibilities and skills required. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Technical Statement: In your technical statement, provide clear examples of your experience with contact centre solutions, particularly with platforms like Genesys or NICE. Discuss specific projects where you've managed complexity and risk, showcasing your ability to deliver results in a high-pressure environment.
Personal Statement Focus: Your personal statement should reflect your extensive experience in the contact centre industry. Highlight your leadership skills and your ability to influence stakeholders. Use concrete examples to demonstrate how you've successfully developed product strategies and led multidisciplinary teams.
Proofread and Edit: Once you've drafted your application, take the time to proofread and edit it thoroughly. Look for any grammatical errors or unclear phrasing. A polished application reflects your attention to detail and professionalism, which are crucial for a senior leadership role.
How to prepare for a job interview at Graphics Unlimited (Vic) Pty Ltd
✨Showcase Your Leadership Skills
As a Lead Product Manager, you'll need to demonstrate exceptional leadership abilities. Prepare examples of how you've successfully led teams in the past, particularly in a contact centre environment. Highlight your experience in mentoring others and driving product strategy.
✨Understand the Technical Landscape
Familiarise yourself with the specific technologies mentioned in the job description, such as Genesys, NICE, and Omilia. Be ready to discuss your experience with these platforms and how they can be leveraged to improve contact centre services.
✨Prepare for Stakeholder Management Scenarios
Expect questions about managing conflicting views and diffusing challenging situations. Think of instances where you've influenced stakeholders under pressure and be prepared to share these stories during the interview.
✨Demonstrate Your Problem-Solving Skills
The role involves handling complex issues, so be ready to discuss how you've approached problem-solving in high-pressure environments. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
