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For Companies At a Glance
- Tasks: Support the Store Manager in daily operations and inspire staff for excellent customer service.
- Company: Join the British Heart Foundation, a leading charity making a huge environmental impact.
- Benefits: Enjoy 38 days annual leave, early wage access, and discounts on gym memberships.
- Why this job: Be part of a mission to fund lifesaving research while developing your career in retail.
- Qualifications: Experience in customer service and supervisory roles is essential; passion for retail is a must.
- Other info: Flexible working required, including weekends and bank holidays; DBS check needed.
The predicted salary is between 24000 - 36000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
The opportunity
Are you looking for an opportunity to progress in store management?
We\’re looking for an Assistant Store Manager to join our home store team in Castleford (WF10 1EG) so we could be the perfect match!
What does this role involve:
As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence.
Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by:
- Ensuring highest standard of customer service
- Achieving targets
- Maintaining a high standard of visual merchandising
- Maximising sales through physical and digital channels
- Supporting with the recruitment and development of volunteers
- Achieving expectations within campaign activities
- Working with the manager to generate stock
Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.
Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.
What are we looking for:
- Experience in a customer facing role
- Supervisory experience
- Commercially driven to encourage new ideas
- Inclusive approach to developing teams
- Passion for delivering exceptional customer service and achieving the highest retail standards
- Results driven but with a recognition of right result, right way.
What\’s important to us?
At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.
In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.
Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever – because the cures and treatments we need are in sight. You could be part of getting us there sooner!
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Why join the BHF?
We have a strong culture of internal progression and will actively support you to develop your career.
Our generous staff benefits include:
- 38 days annual leave (plus the option to buy and sell leave)
- Wagestream – claim early access to your wages as you earn them
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Ready to apply?
To apply, please follow these simple steps:
- Click the \”Apply\” button below.
- You\’ll be seamlessly redirected to the BHF Careers page.
- Complete the application form, submit your CV and upload your employment history.
What do I need to know?
DBS Check: Any offer of employment is subject to a satisfactory DBS check
Inclusivity Matters: We\’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process
Act Swiftly: Early applications are encouraged. We\’ll be reviewing submissions throughout the advertising period and may close the advert early
Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.
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Assistant Store Manager employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with the British Heart Foundation's mission and values. Understanding their commitment to funding lifesaving research and community engagement will help you align your answers during interviews and demonstrate your passion for the role.
✨Tip Number 2
Highlight your experience in customer service and team management. Be ready to share specific examples of how you've inspired and supported teams in previous roles, as this is crucial for the Assistant Store Manager position.
✨Tip Number 3
Prepare to discuss your approach to achieving sales targets and maintaining high standards of visual merchandising. Think of innovative ideas you've implemented in past roles that could translate well to the BHF environment.
✨Tip Number 4
Show your flexibility and willingness to work weekends and bank holidays. Since the store operates seven days a week, demonstrating your availability and commitment to the role will make you a more attractive candidate.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and any supervisory positions you've held. Emphasise your achievements in delivering exceptional customer service and achieving sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the British Heart Foundation's mission. Mention specific examples of how you've inspired teams or improved customer experiences in previous roles.
Highlight Flexibility: Since the role requires flexibility to work weekends and bank holidays, mention your availability clearly in your application. This shows you're ready to meet the demands of a fast-paced store environment.
Showcase Team Development Skills: Discuss any experience you have in recruiting, training, or developing team members. Highlight your inclusive approach to team development, as this aligns with the values of the British Heart Foundation.
How to prepare for a job interview at British Heart Foundation
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to inspire and support staff in delivering a great customer journey.
✨Demonstrate Leadership Experience
Since you'll be supporting the Store Manager and taking charge in their absence, it's important to showcase your supervisory experience. Discuss any past roles where you led a team, managed conflicts, or contributed to team development.
✨Understand the Brand's Values
Familiarise yourself with the British Heart Foundation's mission and values. During the interview, express your passion for their cause and how you can contribute to their goals, especially in terms of community engagement and environmental impact.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Prepare scenarios where you successfully maximised sales, maintained visual merchandising standards, or dealt with difficult customer interactions.
