Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT service management and ensure top-notch customer support in a dynamic travel environment.
- Company: Join CTM, a global leader in corporate travel with a diverse and award-winning team.
- Benefits: Enjoy hybrid work options, career development, wellness support, and exciting incentive trips.
- Why this job: Be part of a growing company that values sustainability and employee wellbeing while making an impact in travel.
- Qualifications: Experience in IT service management, strong leadership skills, and knowledge of ITIL best practices required.
- Other info: CTM is a Disability Confident Employer, promoting inclusivity and support for all applicants.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Direct message the job poster from Corporate Travel Management (CTM) UK/EU
Now boarding: Your career in travel is ready for take-off.
Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If youâre ready to embark on a career with a global leader in business travel, we want to hear from you.
At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our businessâ success and growth.
About CTM
CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. www.travelctm.co.uk
About the Role
This role requires to work from out Bradford UK office (hybrid) – kindly refrain from applying if you do not live in the UK.
The purpose of the role is to manage the customer service lifecycle and provide professional, timely, helpful, high quality and consistent customer service both technical and non-technical before, during and after the customer\’s needs are met.
The role also ensures that the region\’s IT infrastructure aligns with CTM business objectives. They manage infrastructure, service desk staff, and processes to ensure the effective and efficient use of technology and deliver high-quality IT services that meet the needs of the region and its users. They ensure that IT service delivery is consistent, reliable, and aligned with best practices ITIL.
Skills:
- Excellent customer service and interpersonal skills.
- Strong leadership and team management abilities.
- Proficient in ITIL best practices.
- Strong problem-solving and analytical skills.
- Effective communication skills, both written and verbal.
- Ability to manage multiple priorities and work under pressure.
- Technical proficiency in relevant IT infrastructure and service desk tools.
Experience:
- Experience in IT service management or a similar role.
- Proven experience in managing customer service lifecycle.
- Experience in managing IT infrastructure and service desk operations.
- Experience with ITIL or similar IT service management frameworks.
- Demonstrated ability to lead and manage a team of IT professionals.
- Experience in vendor management and negotiation.
Knowledge:
- In-depth understanding of ITIL best practices and frameworks.
- Knowledge of IT infrastructure, including networks, servers, and security.
- Understanding of customer service principles and practices.
- Familiarity with service desk software and tools.
- Knowledge of project management methodologies.
Why CTM?
Reward & Recognition
CTMâs annual reward and recognition programme, CTM All Star Awards, takes our peer voted âAll Starsâ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.
As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTMâs High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.
Employee Wellbeing and Flexibility
The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.
Sustainability Focus
CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTMâs Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:
- Annual Volunteer Day Leave to support a charity/cause of your choice
- Offsetting all CTM employeesâ travel
- Partnership with South Pole â supporting sustainable community projects (local & global)
- Paperless office initiatives & recycling options
If youâre considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.
CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.
All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissionerâs Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Travel Arrangements
Referrals increase your chances of interviewing at Corporate Travel Management (CTM) UK/EU by 2x
Sign in to set job alerts for âInformation Communication Technology Managerâ roles.
Weâre unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Information Communication Technology Manager employer: Corporate Travel Management (CTM) UK/EU
Contact Detail:
Corporate Travel Management (CTM) UK/EU Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Information Communication Technology Manager
â¨Tip Number 1
Familiarise yourself with ITIL best practices, as this role heavily relies on them. Consider obtaining a certification if you haven't already, as it demonstrates your commitment and knowledge in IT service management.
â¨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific challenges you faced and how you overcame them to ensure high-quality service delivery.
â¨Tip Number 3
Research Corporate Travel Management (CTM) and their approach to customer service. Understanding their values and how they align with your own can help you articulate why you're a great fit for their team during any discussions.
â¨Tip Number 4
Network with current or former employees of CTM on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
We think you need these skills to ace Information Communication Technology Manager
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights relevant experience in IT service management and customer service lifecycle management. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience with ITIL best practices. Explain why you're passionate about working at CTM and how your values align with their commitment to employee wellbeing and sustainability.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully managed multiple priorities under pressure. Highlight specific instances where your problem-solving abilities led to improved IT service delivery or customer satisfaction.
Highlight Team Management Experience: Emphasise your experience in leading and managing teams of IT professionals. Discuss your approach to team management and how you foster a collaborative environment to achieve business objectives.
How to prepare for a job interview at Corporate Travel Management (CTM) UK/EU
â¨Understand the Company Culture
Before your interview, take some time to research Corporate Travel Management (CTM) and their company culture. They value diversity and teamwork, so be prepared to discuss how your experiences align with their values and how you can contribute to their success.
â¨Showcase Your ITIL Knowledge
Since the role requires a strong understanding of ITIL best practices, be ready to discuss your experience with IT service management frameworks. Prepare examples of how you've implemented ITIL principles in previous roles to improve service delivery.
â¨Demonstrate Leadership Skills
As a manager, you'll need to showcase your leadership abilities. Think of specific instances where you've successfully led a team or managed projects. Highlight your problem-solving skills and how you've motivated your team to achieve goals.
â¨Prepare for Customer Service Scenarios
Given the focus on managing the customer service lifecycle, prepare to discuss how you've handled challenging customer service situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
