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For Companies At a Glance
- Tasks: Help customers choose eyewear and assist with fittings and repairs.
- Company: Join Vision Express, a leading optical retailer with over 550 stores in the UK and Ireland.
- Benefits: Enjoy flexible hours, free eyewear, and discounts for friends and family.
- Why this job: Be part of a mission to enhance lives through better vision and customer service.
- Qualifications: Great communication skills and a passion for helping others are essential.
- Other info: Sales bonuses, life assurance, and opportunities for community involvement await you!
The predicted salary is between 24000 - 36000 £ per year.
Overview
Retail Optical Assistant – Vision Express Where customer service meets premium eyewear and medtech innovation.
Are you looking for a retail role in eyecare where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.
What You’ll Do
- Deliver confident personalised customer service and product advice
- Learn to adjust frames, assist with fittings, and carry out minor repairs
- Support pre-screening eye tests using the latest optical technology
- Keep the store running smoothly with admin and support tasks
What You’ll Get
- Free eyewear (up to £550 annually) from day one
- 33 days holiday with buy/sell options
- Family & friends discounts + free eye tests
- Employee wellbeing support
- Opportunities to support global vision through the OneSight Foundation
Earn More at Vision Express
Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £73–£472/month — with uncapped potential for high performers. Your performance matters — and it pays off.
What We’re Looking For
- Confident engaging with customers and recommending products
- Passionate about eyewear, style, and comfortable with digital tools
- Positive team player with a can-do attitude
- Strong communicator who listens and understands customer needs
Why Vision Express?
With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.
Ready to start your career in optical retail? Apply now and see your future clearly.
Know someone who’d be a great fit for this role? We’d love your help getting the word out! Share this job with your friends, colleagues, or followers on social media. It might be just the opportunity someone’s been waiting for.
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Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Familiarise yourself with the latest eyewear trends and products. Being knowledgeable about different frames, lenses, and brands will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in the store. This will prepare you to handle various customer needs and concerns effectively, showcasing your ability to provide personalised assistance.
✨Tip Number 3
Research Vision Express and its values, especially their mission of helping customers 'See More and Be More'. Understanding their ethos will allow you to align your answers with their goals during the interview.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since they are open to discussing ideal working weeks, having a clear idea of your availability can demonstrate your willingness to adapt and fit into their team.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Optical Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully assisted customers in the past, particularly in a retail environment.
Highlight Relevant Experience: If you have any experience with optical products or services, make sure to mention it. Discuss any relevant training or knowledge you have about eyewear, lenses, or customer interactions that would benefit the role.
Personalise Your Application: Address your application to Vision Express specifically. Mention why you want to work for them and how you can contribute to their mission of helping customers 'See More and Be More'. This shows genuine interest and effort.
How to prepare for a job interview at Vision Express
✨Know Your Products
Familiarise yourself with the different types of eyewear, lenses, and contact lenses that Vision Express offers. Being able to discuss these products confidently will show your passion for the role and help you connect with customers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to meet a customer's needs, as this is crucial for the Retail Optical Assistant role.
✨Practice Communication
Since you'll need to explain professional terminology in an understandable way, practice simplifying complex concepts. Role-playing with a friend can help you feel more comfortable during the interview.
✨Show Enthusiasm and Team Spirit
Express your enthusiasm for working in a team environment. Share experiences where you've collaborated effectively with colleagues, as teamwork is essential in a retail setting like Vision Express.
