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For Companies At a Glance
- Tasks: Drive revenue growth by acquiring new customers and nurturing existing relationships.
- Company: Zendesk powers exceptional customer service, connecting brands with their audiences worldwide.
- Benefits: Enjoy a hybrid work model, flexibility, and a commitment to diversity and inclusion.
- Why this job: Join a mission-driven team focused on making meaningful human connections through innovative solutions.
- Qualifications: 3+ years in B2B sales, strong communication skills, and experience with C-level executives required.
- Other info: Zendesk values professional growth and offers a supportive, inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
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Job Description
Job Description
Join us at Zendesk, where we\’re on a mission to power exceptional service for every person on the planet. We\’re accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection.
In pursuit of this vision, we are seeking a dedicated Account Executive with a proven track record in B2B sales and a passion for driving growth in the SaaS landscape. You will play a vital role in growing our Commercial account base and closing deals of varying sizes and sales cycles. Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk\’s impact by aligning to our customers’ goals.
What You\’ll Be Doing
- Drive top-line revenue growth by acquiring new commercial customers and developing innovative strategies for account expansion.
- Manage and nurture customer relationships ensuring maximum satisfaction and retention, and promoting long-term strategic partnerships.
- Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
- Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.
- Understand and convey the benefits of Zendesk products ensuring alignment with customers’ business objectives to secure customer satisfaction and product expansion.
- Lead complex and competitive sales cycles utilizing your strong communication skills and value selling to articulate compelling business cases.
- Consistently develop a robust pipeline of qualified opportunities and maintain an accurate forecast to exceed quarterly and annual revenue goals.
- Establish and maintain executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions.
- Collaborate with internal teams to enhance sales strategies and streamline sales execution.
- Exceed revenue goals on a quarterly and annual basis leveraging weekly and monthly KPIs.
What You Bring To The Role
- BA/BS degree or equivalent experience required.
- At least 3 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
- Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.
- Experience in managing and expanding customer relationships at various levels.
- Exceptional presentation, negotiation, and deal closing skills.
- Experience selling to VP and C-level executives both in person and using remote technology
- An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
- Strong knowledge of industry trends and the ability to build relationships with key decision makers.
- Experience creating and leveraging territory and account plans.
- Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.
- Ability to travel as necessary.
The Intelligent Heart Of Customer Experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
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Industries
Software Development
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Commercial Account Executive employer: Zendesk
Contact Detail:
Zendesk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Account Executive
✨Tip Number 1
Familiarise yourself with Zendesk's products and services. Understanding their offerings will not only help you articulate their benefits during conversations but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Network with current or former Zendesk employees on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and sales strategies, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss your experience with complex sales cycles. Be ready to share specific examples of how you've successfully navigated similar processes, as this is crucial for the role of a Commercial Account Executive.
✨Tip Number 4
Stay updated on industry trends and competitors in the SaaS space. This knowledge will enable you to speak confidently about how Zendesk stands out and how you can contribute to its growth.
We think you need these skills to ace Commercial Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant B2B sales experience, particularly in the SaaS industry. Use specific metrics to demonstrate how you've exceeded sales targets and managed complex sales cycles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for driving growth and building relationships. Mention specific strategies you've used in the past to acquire new customers and expand existing accounts.
Showcase Your Skills: Emphasise your exceptional presentation, negotiation, and deal-closing skills. Provide examples of how you've successfully navigated multi-month sales processes and built relationships with C-level executives.
Research Zendesk: Familiarise yourself with Zendesk's products and their impact on customer experience. Understanding their mission will help you align your application with their goals and demonstrate your fit for the role.
How to prepare for a job interview at Zendesk
✨Research Zendesk's Products
Before your interview, take the time to understand Zendesk's product offerings and how they align with customer needs. This will help you articulate how you can drive top-line revenue growth and enhance customer satisfaction.
✨Prepare for Complex Sales Scenarios
Given the nature of the role, be ready to discuss your experience with complex sales cycles. Prepare examples that showcase your ability to navigate multi-month processes and how you've successfully closed deals in the past.
✨Showcase Relationship Building Skills
Zendesk values strong relationships with customers. Be prepared to share specific instances where you've nurtured client relationships and how this has led to account expansion or increased retention.
✨Demonstrate Data-Driven Decision Making
Highlight your experience in leveraging data insights to identify new opportunities and enhance retention strategies. Discuss how you've used data to improve conversion rates and drive sales success.
