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- Tasks: Manage customer accounts and ensure smooth delivery of Rail Services contracts.
- Company: GB Railfreight is a fast-growing company in the rail industry, focused on safety and support.
- Benefits: Flexible location, competitive salary, and a supportive team culture.
- Why this job: Join a dynamic team and make a real impact in the rail services sector.
- Qualifications: B2B Account Management experience, strong organisational skills, and GCSEs in English and Maths.
- Other info: Clean driving licence required; occasional travel may be necessary.
The predicted salary is between 34000 - 46000 £ per year.
Are you an accomplished Account Manager looking for an exciting new role? This is a great opportunity to step into a well-established role within a supportive team and really make it your own!
Working as part of a close-knit and friendly team you’ll play an instrumental role in the development and success of our Rail Services department by building relationships to maximise the profitability of a variety of our Rail Services contracts across the country.
We are a fast paced business that is consistently seeing YOY growth and need someone with a proven track record in B2B Account Management and from a commercial environment. You must be highly organised, service orientated and ready to go the extra mile for your clients. If you are from the rail industry this would be advantageous but a willingness and desire to learn about this expansive industry is a must.
The location of the role is flexible, with regional offices in Peterborough, Doncaster and London
Salary £40,000 – £50,000 dependent on expereince
Closing date 4th August 2025
- You will manage a diverse range of customer contracts; ensuring they are fit for purpose to suit the needs of the business whilst ensuring that any issues are resolved in a timely and appropriate manner
- You will also be required to present monthly revenue/performance targets for each contract at meetings with senior members of staff as well as compile regular performance statistics.
- Liaise with Planning and Control functions to ensure the smooth delivery of contractual obligations.
- Managing customer accounts and ensuring accurate billing within the correct timescales
- Understanding and reviewing the Management accounts to ensure services are delivered as efficiently and robustly whilst maintaining P&L responsibility.
- Developing relationships with the customer to retain and expand on existing contracts’
- Assisting in the development and implementation of new business opportunities seeking opportunity to increase revenue
- Provide cross-cover within the Rail Services team during times of annual leave or busy periods
Essential Skills
- Commercial acumen
- Advanced Microsoft office suite (Word, Excel and Outlook)
- GCSE’s (or equivalent) English and Maths (Grade C or above)
- Good interpersonal skills
- Report writing skills
- Ability to take ownership of end to end contract delivery
Desirable Skills
- Knowledge of railway operations
- Account manager experience
- Understanding of Contracts – demonstrating the ability to handle difficult management situations
- The role also requires you to have a clean driving licence and due to the geographical spread of customer may require the occasional short period away from home.
Our Values
Professionalism – Safety and security is paramount in our business, and we feel that this embodies the foundation of a high achieving safety culture
Support – We look after our people and they in turn are encouraged to look after each other
Communication – The transparency of our is business is valued by our colleagues and customers
Trust and Empowerment – We believe that openness and honesty make for the best relationship because it leads to trust and confidence
Enjoyment – Taking pleasure in coming to work at GBRf is actively encouraged right from the top #J-18808-Ljbffr
Account Manager - Rail Services employer: GB Railfreight
Contact Detail:
GB Railfreight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Rail Services
✨Tip Number 1
Familiarise yourself with the rail industry and its key players. Understanding the current trends, challenges, and opportunities in rail services will not only boost your confidence but also impress the interviewers with your knowledge.
✨Tip Number 2
Network with professionals in the rail sector. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture at GB Railfreight.
✨Tip Number 3
Prepare to discuss your previous account management experiences in detail. Be ready to share specific examples of how you've successfully managed client relationships and resolved issues, as this will demonstrate your capability for the role.
✨Tip Number 4
Showcase your organisational skills during the interview. Since the role requires managing multiple contracts, be prepared to discuss your methods for prioritising tasks and ensuring timely delivery of services.
We think you need these skills to ace Account Manager - Rail Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in B2B Account Management and any relevant skills that align with the job description. Emphasise your organisational skills and service orientation, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed accounts in the past and how you can contribute to the growth of GB Railfreight's Rail Services department.
Showcase Relevant Skills: Highlight your proficiency in Microsoft Office, particularly Excel, as well as your report writing skills. If you have any knowledge of railway operations or contract management, be sure to include that too.
Demonstrate Cultural Fit: Reflect on the company's values such as professionalism, support, and communication in your application. Show how your personal values align with theirs and how you can contribute to a positive team environment.
How to prepare for a job interview at GB Railfreight
✨Research the Rail Industry
Before your interview, take some time to learn about the rail industry and GB Railfreight specifically. Understanding current trends, challenges, and opportunities in the sector will show your enthusiasm and willingness to learn, which is crucial for this role.
✨Demonstrate Your B2B Experience
Be prepared to discuss your previous experience in B2B account management. Highlight specific examples where you successfully managed client relationships, resolved issues, and contributed to revenue growth. This will help illustrate your capability to thrive in a fast-paced environment.
✨Showcase Your Organisational Skills
As an Account Manager, being organised is key. Prepare to share how you manage multiple contracts and ensure timely billing. Discuss any tools or methods you use to stay on top of your responsibilities, as this will demonstrate your ability to handle the demands of the role.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready for your interviewers can set you apart. Ask about the team dynamics, the company's growth plans, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
