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- Tasks: Engage with customers, handle transactions, and provide top-notch service daily.
- Company: Avidia Bank is a community-focused bank dedicated to customer relationships and responsible banking.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth in a supportive environment.
- Why this job: Join a vibrant team that values community impact and personal development in the banking sector.
- Qualifications: High school diploma required; customer service experience preferred, especially in banking.
- Other info: Be prepared for extended hours and weekends; embrace social media in banking!
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Universal Banker I role at Avidia Bank
21 hours ago Be among the first 25 applicants
Join to apply for the Universal Banker I role at Avidia Bank
Avidia Bank
Equal Employment Opportunity/M/F/disability/protected veteran status
Description:
Overview:
Proactively explores customer needs and recommends solutions to expand and retain retail and business relationships. Performs a wide variety of transactions to service customers in conformance with established Bank policies and procedures. Contributes to the fulfillment of branch and company goals and objectives.
Primary Responsibilities:
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers:
- Provide efficient, effective and courteous customer service while performing a variety of transactions including processing deposits, withdrawals, payments, cashing checks, processing credit card cash advances, etc.
- Assist customers with account inquiries, changes, and updates, including address changes, debit card replacements, and online banking support.
- Educate customers on available banking products and services, identifying opportunities to deepen relationships by making referrals and sales in line with established targets.
- Open new consumer checking, savings, and other deposit accounts while ensuring compliance with bank policies and regulatory requirements.
- Represent the Bank in the communities it serves by participating in civic/community organizations to assist in brand awareness and supporting the Bank\’s mission of being a dedicated and responsible corporate citizen.
Other Responsibilities:
- Perform related and unrelated duties as may be required.
Requirements:
- High School diploma or equivalent.
- Minimum of one year experience in a cash handling, customer service, administrative, or related role.
- Previous banking experience strongly preferred.
- Strong customer service, communication, problem solving and organizational skills.
- Must be comfortable demonstrating basic math skills and have familiarity of U.S. currency.
- Understanding of basic social media concepts and willingness to incorporate into retail banking culture.
- Previous experience with MS Office applications and the ability to adapt to new software systems.
- Schedule will include extended and/or weekend hours.
Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled
Member FDIC/DIF
PM21
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
-
Industries
Banking
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Universal Banker I employer: Avidia Bank
Contact Detail:
Avidia Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Universal Banker I
✨Tip Number 1
Familiarise yourself with Avidia Bank's products and services. Understanding what they offer will help you engage customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily focuses on providing excellent service, think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 3
Network within the banking community. Attend local events or join online forums related to banking to meet professionals who might provide insights or even referrals for the Universal Banker I position.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think about how you would handle specific customer scenarios, as this will showcase your problem-solving abilities and customer-centric approach.
We think you need these skills to ace Universal Banker I
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Universal Banker I. Familiarise yourself with the key tasks such as customer service, transaction processing, and account management.
Tailor Your CV: Customise your CV to highlight relevant experience in cash handling, customer service, and any previous banking roles. Use specific examples that demonstrate your skills in problem-solving and communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the bank. Mention how your background aligns with Avidia Bank's mission and values, and express your eagerness to contribute to their community involvement.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Avidia Bank
✨Know Your Banking Basics
Make sure you brush up on your knowledge of basic banking products and services. Understanding how accounts work, the types of transactions you'll be handling, and the importance of compliance will show that you're prepared and knowledgeable.
✨Demonstrate Customer Service Skills
Since this role heavily focuses on customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Highlight your problem-solving abilities and how you handle difficult situations with customers.
✨Showcase Your Community Involvement
Avidia Bank values community engagement, so be prepared to discuss any previous involvement in civic or community organisations. This shows your commitment to the bank's mission and your ability to represent them positively in the community.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific customer situations, such as a complaint or a request for a new account. Practising these scenarios can help you articulate your thought process clearly.
