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For Companies At a Glance
- Tasks: Engage with students, conduct viewings, and organise events in a dynamic environment.
- Company: Join Unite Students, the UK's largest provider of student accommodation since 1991.
- Benefits: Enjoy 25 days holiday, bonuses, health perks, and a generous pension scheme.
- Why this job: Make a real impact while being part of an inclusive, vibrant team culture.
- Qualifications: Looking for warm, communicative individuals with great organisational skills.
- Other info: Criminal record check required; we cover the cost!
The predicted salary is between 21500 - 24000 £ per year.
Location: Various locations in West End and City Centre
Salary: £25,163 – £26,681 per annum (depending on experience), plus bonus and benefits
Hours: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between 7am and 10pm. Weekends on a rota basis.
The role
Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!
What you`ll be doing as a Customer Experience Team Member:
- Providing a welcoming front of house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and running events for our students
What we`re looking for:
- A caring, warm person with a positive attitude
- An excellent communicator; happy to chat with students and answer questions
- Great time management and organisational skills
What You`ll Get in Return
- A discretionary annual bonus
- 25 days\’ paid holiday, holiday buying scheme, and additional days for long service
- A generous pension scheme with employer contributions between 5% and 11%
- Health and wellbeing benefits including Healthcare Cash Plan, Employee Assistance Programme, Wellbeing platform, and Gym benefit
- Enhanced Family Leave: 18 weeks full pay for birthing parents, 4 weeks for non-birthing parents
- Other benefits: ShareSave scheme, Life Assurance, discounts portal, and more
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 company and the UK\’s largest provider of purpose-built student accommodation, with over 70,000 students across 23 cities. We value diversity, inclusion, and positive energy, striving to create a welcoming environment for all.
Our Values
We believe in inclusion, community, and creating a space where everyone can thrive. We are committed to building inclusive teams and fostering a culture where your voice matters. We are rated Gold Investors in People and focus on development and professional growth.
Safeguarding
All new employees will need to undertake a basic criminal record check before starting, at our expense. Employment is contingent upon satisfactory clearance.
If this position excites you, we look forward to your application!
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Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the values and culture of Unite Students. Understanding their commitment to inclusion and community will help you align your responses during interviews, showcasing how you can contribute to their positive environment.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your excellent communication skills and ability to manage time effectively. Think about situations where you’ve successfully interacted with customers or organised events, as these are key aspects of the role.
✨Tip Number 3
Show your enthusiasm for working with students and creating memorable experiences. Research common challenges students face in accommodation and think about how you could address these in your role, making you a standout candidate.
✨Tip Number 4
Network with current or former employees of Unite Students if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Unite Students is looking for in a Customer Experience Team Member. Highlight your ability to provide excellent customer service and your enthusiasm for engaging with students.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the role. Emphasise your communication skills, organisational abilities, and any previous customer service experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention specific examples of how you've positively impacted customer experiences in the past and why you want to work at Unite Students.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at Unite Students
✨Show Your Warmth
As a Customer Experience Team Member, your ability to connect with students is crucial. During the interview, demonstrate your caring nature and positive attitude by sharing examples of how you've helped others in previous roles.
✨Communicate Clearly
Excellent communication skills are key for this role. Practice articulating your thoughts clearly and confidently. You might want to prepare answers to common questions about your experience in customer service or event planning.
✨Highlight Organisational Skills
Time management and organisation are essential for managing various tasks. Be ready to discuss how you prioritise your workload and any tools or methods you use to stay organised, especially when planning events.
✨Research Unite Students
Familiarise yourself with Unite Students' values and culture. Understanding their commitment to inclusion and community will help you align your answers with what they are looking for in a candidate, showing that you are a good fit for their team.
