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- Tasks: Investigate motor claims fraud and manage a portfolio of suspected fraudulent claims.
- Company: Join ERS, the UK's largest specialist motor insurer, and be part of a dynamic team.
- Benefits: Enjoy a rewarding career with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact by preventing financial loss and upholding a zero-tolerance approach to fraud.
- Qualifications: No specific experience required; just bring your analytical skills and passion for justice!
- Other info: Work closely with external suppliers and ensure top-notch service for all customers.
The predicted salary is between 36000 - 60000 £ per year.
Drive your Career Forward! A career as a Claims Fraud Investigator at ERS is both challenging and immensely rewarding. This role offers the opportunity to become a key member of a fast-paced, continually evolving team within the UK’s largest specialist motor insurer. As a Claims Fraud Investigator you’ll be working as part of a high-performing team, providing front line defence against motor claims fraud, whilst preventing the company from suffering unnecessary financial loss. The successful applicant will help reinforce ERS’ stance of a zero-tolerance approach to any fraud. Claims Fraud Investigator – Key responsibilities Reviewing claim referrals from internal and external sources against known fraud indicators to both identify suspect claims warranting further investigation and validate genuine claims for prompt settlement. Manage a varied portfolio of suspected fraudulent claims to outcome through efficient investigation and effective evidence-based decision making. Adhere to claims handling philosophies and procedures, and service level agreements, specifically around new referral review and case-handling timescales. Engaging with external suppliers including accident investigators, motor engineers and panel solicitors. Ensuring customers receive good quality claims servicing, whether a victim of fraud or a subject of interest in our investigation. Provide advi…
Claims Fraud Investigator employer: ERS
Contact Detail:
ERS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Fraud Investigator
✨Tip Number 1
Familiarize yourself with the latest trends and techniques in fraud detection. Understanding the current landscape of motor claims fraud will not only help you in interviews but also demonstrate your commitment to staying ahead in this fast-paced environment.
✨Tip Number 2
Network with professionals in the insurance and fraud investigation sectors. Engaging with others in the field can provide valuable insights and potentially lead to referrals or recommendations that could enhance your application.
✨Tip Number 3
Prepare for situational interview questions by practicing how you would handle specific fraud scenarios. This will showcase your problem-solving skills and your ability to make evidence-based decisions under pressure.
✨Tip Number 4
Demonstrate your understanding of customer service in your discussions. Highlighting your ability to provide quality service, even in challenging situations, will align with ERS's commitment to excellent claims servicing.
We think you need these skills to ace Claims Fraud Investigator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Claims Fraud Investigator position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in fraud investigation, claims handling, or related fields. Use specific examples that demonstrate your ability to manage investigations and make evidence-based decisions.
Showcase Your Skills: Make sure to showcase skills that are crucial for this role, such as analytical thinking, attention to detail, and effective communication. Provide examples of how you've used these skills in past roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only expresses your interest in the position but also explains why you are a perfect fit for ERS. Mention your commitment to a zero-tolerance approach to fraud and how you can contribute to the team.
How to prepare for a job interview at ERS
✨Understand Fraud Indicators
Familiarize yourself with common fraud indicators in motor claims. Being able to discuss these during the interview will show your proactive approach and understanding of the role.
✨Showcase Your Investigation Skills
Prepare examples from your past experiences where you successfully managed investigations or resolved complex issues. Highlight your evidence-based decision-making process.
✨Emphasize Team Collaboration
Since this role involves working within a high-performing team, be ready to discuss how you have effectively collaborated with others in previous roles, especially in fast-paced environments.
✨Demonstrate Customer Service Focus
Be prepared to talk about how you ensure quality service for customers, whether they are victims of fraud or subjects of investigation. This shows your commitment to maintaining a positive customer experience.
