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- Tasks: Onboard customers by facilitating training sessions and workshops tailored to their needs.
- Company: nTop is a dynamic company focused on customer success in engineering software solutions.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Join a collaborative team that values customer feedback and drives innovation in engineering.
- Qualifications: Requires a degree in Engineering and 3+ years of relevant experience in aerospace or automotive.
- Other info: Opportunity for travel and hands-on application development with cutting-edge technology.
The predicted salary is between 60000 - 80000 £ per year.
- This role will be primarily focused on and responsible for onboarding nTop customers in the EMEA region, including managing software training sessions and application (use case) specific workshops
- You will be responsible for carrying out training sessions based on pre-developed curriculum, as well as recommending training sessions that help our customers achieve their desired outcomes (both 1-to-many and 1-to-1)
- As an nTop platform expert, you will help enable our customers by clearly demonstrating how to execute nTop applications, as well as answering any customer questions
- Be an integral part of driving performance for TTFV (time to first value) and platform adoption (usage)
- Help drive retention and growth among our customers by understanding their business and technical needs, and using that to drive an effective onboarding experience
- Leverage CRM tools reporting in order to track and manage customers’ onboarding experiences
- Drive the product feedback loop from customers via tracking tools and internal collaboration during the onboarding stage in order to support VOC initiatives
- Curate and develop technical content on our LMS (Learning Management System) and the nTop Learning Center
- Work with customers directly for hands on application development in the software
- Up to 10% of travel for onsite customer engagements and/or trade shows
- Hands-on experience in the aerospace and defense industry, industrial and/or high performance automotive, with a background in design optimization on real programs — bringing real-world insight into complex, high-stakes operational workflows
- A Bachelor\’s and/or Master\’s degree in Engineering or similar, plus 3+ years of accomplished industrial experience (highly-relevant doctoral degrees can be substituted for three years)
- Strong proficiency in parametric modeling and 3D CAD
- Fluent in Python / MATLAB
- Demonstrated knowledge of design optimization & surrogate modeling / inverse design
- 5+ years of experience working in an engineering or design role
- Customer-focused, enthusiastic, positive, and service oriented attitude with a strong understanding of engineering software or experience in a technical environment and experience working with large enterprise customers
- A passion for teaching, and ability to clearly communicate and demonstrate complex concepts
- Exceptional communication skills (written and verbal), highly organized, collaborative and detail oriented
- Exceptional relational intelligence that enables you to guide customers through the onboarding process, effectively reading their concerns, adapting communication styles to different stakeholders, and transforming potentially complex technical challenges or learning hurdles into positive outcomes
- Results-driven mentality, self-starter with a bias for speed and action
- Comfortable in a startup environment where we move quickly and wear many hats in a dynamic setting
- Experience with FEA/CFD concepts and how to apply them to real life engineering problems (i.e Heat Exchangers and Aircraft Design)
- Familiarity with FEA/CFD tools such as Abaqus, Ansys, Fluent, Nastran, LS-Dyna and engineering and CAD software such as Solidworks, Catia, Matlab, etc.
- Prior experience with nTop
- Working knowledge of additive manufacturing and other advanced manufacturing techniques.
- Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred
- Prior experience with a managing a learning management system
- Proficiency with Javascript, HTML/CSS, or Adobe CS
- £60,000-80,000 GBP annually
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Senior Onboarding Engineer, EMEA employer: Clutch Canada
Contact Detail:
Clutch Canada Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Onboarding Engineer, EMEA
✨Tip Number 1
Familiarise yourself with the nTop platform and its applications. Understanding how to effectively use the software will not only help you during the onboarding process but also demonstrate your commitment and expertise to potential employers.
✨Tip Number 2
Network with professionals in the aerospace and defence industry, as well as those in high-performance automotive sectors. Engaging with these communities can provide insights into the specific challenges they face, which you can address in your discussions during the interview.
✨Tip Number 3
Prepare to showcase your teaching skills by thinking of examples where you've successfully communicated complex concepts. This role requires a passion for teaching, so having concrete examples ready will help you stand out.
✨Tip Number 4
Stay updated on the latest trends in engineering software and design optimisation. Being knowledgeable about current tools and methodologies will not only enhance your credibility but also show that you're proactive and engaged in your field.
We think you need these skills to ace Senior Onboarding Engineer, EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the aerospace and defence industry, as well as your proficiency in parametric modelling and 3D CAD. Emphasise any hands-on experience with engineering software and customer engagement.
Craft a Compelling Cover Letter: In your cover letter, express your passion for teaching and your ability to communicate complex concepts clearly. Mention specific examples of how you've successfully onboarded customers or facilitated training sessions in the past.
Showcase Technical Skills: Clearly list your technical skills, especially your fluency in Python and MATLAB, as well as any experience with FEA/CFD tools. This will demonstrate your capability to handle the technical aspects of the role.
Highlight Customer-Centric Approach: Illustrate your customer-focused attitude by providing examples of how you've adapted your communication style to meet different stakeholders' needs. This is crucial for a role that involves driving customer success and retention.
How to prepare for a job interview at Clutch Canada
✨Showcase Your Technical Expertise
As a Senior Onboarding Engineer, you'll need to demonstrate your hands-on experience in the aerospace and defence industry. Be prepared to discuss specific projects where you've applied design optimisation and 3D CAD skills, as well as your proficiency in Python or MATLAB.
✨Emphasise Your Customer-Focused Approach
This role is all about helping customers achieve success. Share examples of how you've previously engaged with clients, understood their needs, and tailored your approach to ensure they get the most out of the software. Highlight your enthusiasm for teaching and your ability to communicate complex concepts clearly.
✨Prepare for Collaborative Scenarios
You'll be working closely with various teams, including Customer Success Managers and Solutions Engineers. Think of instances where you've collaborated effectively in a team setting, and be ready to discuss how you can contribute to driving the voice of the customer into the onboarding process.
✨Demonstrate Your Problem-Solving Skills
The ability to transform complex technical challenges into positive outcomes is crucial. Prepare to discuss specific challenges you've faced in previous roles and how you approached solving them. This will showcase your analytical skills and results-driven mentality.
