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For Companies At a Glance
- Tasks: Manage customer queries and ensure a top-notch service experience.
- Company: Join an award-winning UK retailer known for premium sports products.
- Benefits: Enjoy competitive salary, bonuses, discounts, and a fun team culture.
- Why this job: Be part of a dynamic team and help build a global brand in sports.
- Qualifications: Experience in customer service with strong communication and problem-solving skills.
- Other info: Casual dress code and regular team socials make work enjoyable.
The predicted salary is between 24000 - 28800 £ per year.
We are delighted to be recruiting on behalf of a dynamic and rapidly expanding retailer in the premium sports brand. Our client is an award-winning, UK-based brand with a global customer base, known for offering exclusive products.
They are now looking for a passionate and experienced Customer Success Specialist to join their dedicated team and play a key role in delivering world-class customer service. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is excited by the prospect of helping build a global brand.
About the Role
This is a senior, hands-on position ideal for someone with proven experience in high-performance customer service roles. You’ll be responsible for owning the customer journey, managing queries end-to-end, and ensuring every interaction leaves a lasting positive impression.
Key Responsibilities:
- Responding promptly and professionally to customer queries via email, phone, and messaging platforms
- Managing and resolving customer complaints efficiently, always aiming for a positive outcome
- Maintaining the brand’s excellent customer satisfaction ratings
- Building strong, lasting relationships with both new and existing customers
- Monitoring order fulfilment and resolving delivery issues with couriers
- Updating and managing customer data accurately
I deal Candidate Profile
- Strong background in customer service, ideally in a senior or fast-paced environment
- Excellent communication and problem-solving skills
- A self-starter who takes ownership of customer issues and follows through to resolution
- Flexible and willing to go the extra mile to deliver an exceptional service
- Passionate about sport and excited to contribute to the growth of a premium brand
Company Values
The team operates with a clear set of values at its core:
- Respect and collaboration
- High energy and a positive mindset
- Personal responsibility and ownership
- A commitment to going above and beyond
- A team-first attitude and open, honest feedback
What’s on Offer
- Competitive salary of £30,000 – £36,000 per annum
- Performance-based bonus scheme
- Clear opportunities for career progression
- Supportive and ambitious team culture
- Free on-site parking
- Casual dress and modern working environment
- Regular company events and team socials
- Employee discounts on premium products
- Company pension scheme
Working hours: Monday to Friday, 8-hour shifts. Some weekend availability may be required.
Ready to take the next step in your career?
Apply now to be part of an ambitious team building something special.
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Customer Success Manager employer: The Candidate Ltd
Contact Detail:
The Candidate Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the brand's products and values. Understanding what makes them unique will help you connect with their mission and demonstrate your passion for the role during any discussions.
✨Tip Number 2
Prepare examples from your past experiences that showcase your problem-solving skills and ability to handle customer complaints effectively. Be ready to discuss how you turned challenging situations into positive outcomes.
✨Tip Number 3
Research the latest trends in customer service, especially within the retail and sports sectors. Being knowledgeable about current best practices can set you apart and show your commitment to delivering exceptional service.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information and potentially give you an edge in the application process.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in fast-paced environments. Use specific examples that demonstrate your problem-solving skills and ability to manage customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and your commitment to delivering exceptional customer service. Mention how your values align with the company's core values, such as respect, collaboration, and personal responsibility.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed customer relationships or resolved complaints. Provide metrics or outcomes that illustrate your success in maintaining high customer satisfaction ratings.
Show Enthusiasm: Convey your excitement about the opportunity to contribute to a premium brand. Let your personality shine through in your application, demonstrating that you are a self-starter who is eager to go the extra mile for customers.
How to prepare for a job interview at The Candidate Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to resolve customer issues or enhance their experience.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've effectively managed and resolved customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to turn challenges into positive outcomes.
✨Understand the Brand and Its Values
Research the company and its values thoroughly before the interview. Be ready to discuss how your personal values align with theirs, particularly around respect, collaboration, and a commitment to going above and beyond for customers.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your genuine interest in the role and the company. Consider asking about team dynamics, opportunities for professional development, or how success is measured in the Customer Success Manager position.
