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- Tasks: Be the friendly face for guests, helping them during their adventure stay.
- Company: PGL creates transformative outdoor experiences for children, promoting adventure and personal growth.
- Benefits: Earn £12.00/hour with paid overtime, plus accommodation and meal packages at no extra cost.
- Why this job: Join a fun, inclusive team where you can make lifelong friends and enjoy unique adventures.
- Qualifications: Customer service experience and IT skills are needed; passion for adventure is a must!
- Other info: Enjoy your birthday off, paid volunteering days, and access to wellness resources.
Guest Support Assistant – Dunkeld We\’re so proud to say that we are real Living Wage accredited. This means we will continue to pay well above the National Minimum Wage, so our pay rate is 12.00 (increasing to 12.60 April 2025) with the opportunity for paid overtime (6 day working) during our peak periods. Full Time Fixed Term Contract from February until November 2025, we can offer varying start and end dates between these months. Accommodation & meal packages available (optional) at a generous rate with zero charge for bills or utilities. Do you believe in the power of adventure? PGL is a world where children achieve the \’impossible\’. Our residential adventure camps create extraordinary breakthroughs through active and life-affirming experiences in the great outdoors. Our purpose is to enrich the lives of children through the transformative power of adventure. Will you join us? Being a Guest Support Assistant Working with kids requires energy, confidence and effort; but we guarantee it\’s never, ever boring. You\’ll often be the first friendly face our visitors meet, providing a big PGL welcome and exude friendliness and professionalism at all times. You\’ll be on hand to help our guests for the duration of their adventure break with any questions, queries or problems they might have whilst staying with us. Are you a PGL person? You will have some experience within a customer service role and competent with IT systems. Alongside this, your character is what we value most. PGL people are: Passionate about adventure and the great outdoors Friendly people who flourish in team environments Determined and resilient (peak periods are challenging) Above all, it\’s our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us. A place to thrive No matter your background, ethnicity, age, neurodivergence or anything else … PGL is a place to be yourself, have fun, make lifelong friends and celebrate what makes you brilliantly unique . Fair pay and benefits for all Happy holidays! On top of your annual leave, you\’ll also get your birthday off and paid volunteering days to help worthwhile causes 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program Access to our financial wellbeing platform for financial support if you need it Training and mentoring programme, career pathways , aided development and qualifications in future seasons Big savings and exclusive perks at 100s of high street retailers, PGL discounted holidays and 20% discount in all our on-site shops PGL is part of PGL Beyond, a group of innovative companies transforming the world of adventure through enriching experiences and breakthroughs. For a full Job Description and Personal Specification please click here For any enquiries specific to this role please email resourcing@pgl.co.uk We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.
Guest Support Assistant - Dunkeld employer: PGL
Contact Detail:
PGL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Support Assistant - Dunkeld
✨Tip Number 1
Show your passion for adventure and the outdoors during your interactions with us. Whether it's in a conversation or during an interview, let your enthusiasm shine through. We love to see candidates who genuinely connect with our mission of enriching children's lives through adventure.
✨Tip Number 2
Highlight any previous experience you have in customer service roles. We value friendly and professional individuals who can create a welcoming atmosphere for our guests. Share specific examples of how you've gone above and beyond to assist customers in the past.
✨Tip Number 3
Demonstrate your teamwork skills. Since you'll be working closely with others, it's important to show that you thrive in team environments. Talk about times when you've collaborated effectively with colleagues to achieve a common goal.
✨Tip Number 4
Be prepared to discuss how you handle challenging situations, especially during peak periods. Resilience and determination are key traits we look for. Share stories that illustrate your ability to stay calm under pressure and find solutions to problems.
We think you need these skills to ace Guest Support Assistant - Dunkeld
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Guest Support Assistant. Highlight your customer service experience and any relevant skills that align with the job description.
Show Your Passion: Express your enthusiasm for adventure and working with children. Use specific examples from your past experiences to demonstrate how you embody the values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK, and RESPECT.
Tailor Your CV: Customize your CV to reflect the skills and experiences that are most relevant to the position. Emphasize your ability to work in a team, handle challenges during peak periods, and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your personality. Make it clear why you want to join PGL and how you can contribute to creating extraordinary experiences for guests.
How to prepare for a job interview at PGL
✨Show Your Passion for Adventure
Make sure to express your enthusiasm for outdoor activities and adventure. Share any personal experiences that highlight your love for the great outdoors, as this aligns with PGL's core values.
✨Demonstrate Customer Service Skills
Prepare examples from your previous roles where you provided excellent customer service. Highlight situations where you resolved issues or went above and beyond to help guests, showcasing your friendly and professional demeanor.
✨Emphasize Teamwork and Resilience
Discuss your ability to work well in a team and handle challenging situations, especially during peak periods. Share stories that illustrate your determination and how you support your colleagues in a busy environment.
✨Align with PGL's Core Values
Familiarize yourself with PGL's core values: FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK, and RESPECT. Be ready to discuss how you embody these values in your work and interactions with others.
