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For Companies At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Lake District Hotels Ltd offers a collection of award-winning hotels in stunning locations.
- Benefits: Enjoy competitive salary, performance bonuses, staff discounts, and accommodation options.
- Why this job: Join a passionate team in a beautiful setting, making a real impact on guest satisfaction.
- Qualifications: 5+ years in senior hotel management with strong leadership and commercial skills required.
- Other info: Hands-on role with opportunities for professional development and career progression.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
We are looking for an exceptional General Manager to lead our prestigious Inn On The Square, located in the heart of Keswick. This is an outstanding opportunity to manage one of the Lake District’s most charming boutique hotels, which overlooks the historic market square in one of England’s most beautiful areas.
This hands-on leadership role requires you to lead from the front. As General Manager, you will be actively involved in daily operations while also being responsible for the strategic direction and financial success of this unique property. You will work alongside your team, be visible to guests, and ensure our visitors have an unforgettable experience in the Lake District through your direct involvement and leadership.
Key Responsibilities
Operations Management
- Take a hands-on approach to hotel operations, working directly with front office, housekeeping, food & beverage, and maintenance teams
- Be visible and accessible to both guests and staff, leading by example on the floor
- Personally ensure exceptional guest service standards are maintained and exceeded
- Actively participate in daily operations while managing to maximize revenue, profitability, and guest satisfaction
- Implement and maintain quality assurance programs through direct involvement and observation
- Drive revenue growth through effective sales and marketing strategies
Leadership & Team Development
- Lead, motivate, and develop a high-performing team across all departments
- Recruit, train, and retain top talent in line with company values
- Foster a positive working culture that promotes employee engagement and excellence
- Conduct regular performance reviews and provide ongoing coaching and development
Guest Experience
- Maintain the highest standards of guest service and satisfaction
- Handle escalated guest issues with professionalism and efficiency
- Continuously improve the guest experience through innovation and attention to detail
- Monitor and respond to online reviews and feedback
Essential Requirements
Experience & Qualifications
- Minimum 5 years’ experience in senior hotel management, preferably in a General Manager role
- Proven track record in boutique or independent hotel operations
- Strong commercial acumen with P&L responsibility
- Excellent leadership and people management skills
Skills & Competencies
- Outstanding communication and interpersonal abilities
- Strong problem-solving and decision-making capabilities
- Proficiency in hotel management systems and Microsoft Office
- Knowledge of health & safety, licensing, and hospitality regulations
- Ability to work flexibly including evenings, weekends, and holidays
Personal Attributes
- Passionate about hospitality and delivering exceptional guest experiences
- Hands-on leadership style with willingness to work alongside the team at all levels
- Resilient and adaptable with excellent organizational skills
- Professional presentation and demeanour while maintaining approachability
- Energy and enthusiasm for leading from the front
- Full UK driving license preferred
What We Offer
- Competitive salary commensurate with experience
- Performance-related bonus scheme
- Comprehensive benefits package including pension contributions
- Opportunities for professional development and career progression within Lake District Hotels Ltd
- Staff accommodation available for a period of six months
- Discounted stays and a generous staff discount scheme across our hotel portfolio
- Beautiful working environment in the heart of the Lake District
About Lake District Hotels Ltd
Lake District Hotels Ltdare a distinctive collection of six family-owned and run, award winning hotels situated in the most beautiful parts of the northern Lake District. From 4-star luxury hotels on the shores of Ullswater and Derwentwater, to a traditional coaching inn and hotels in the town centre of Keswick – our Lake District hotels are recognised for the warmth of their welcome, unrivalled personal attention and excellent service.
The Inn on the Square is ideally located in Keswick’s market square, blending traditional Lakeland charm with modern comfort. We offer 34 bedrooms and feature the Brossen Steakhouse Restaurant. Our guests appreciate our personalised service, excellent location, and authentic Lake District experience.
To Apply: Please send your CV and a covering letter outlining your suitability for this role to gwyn.jones@lakedistricthotels.net
Lake District Hotels Ltd is an equal opportunities employer committed to diversity and inclusion.
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General Manager – Inn On The Square, Keswick Lake District Hotels employer: Lake District Hotels Ltd
Contact Detail:
Lake District Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager – Inn On The Square, Keswick Lake District Hotels
✨Tip Number 1
Familiarise yourself with the unique aspects of Inn On The Square and the Lake District. Understanding the local culture and the hotel's offerings will help you connect with the team and guests, showcasing your passion for the role.
✨Tip Number 2
Network with current or former employees of Lake District Hotels Ltd. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in previous roles. Highlighting your hands-on leadership style and ability to foster a positive working environment will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, particularly in boutique hotels. Demonstrating your knowledge of current market dynamics and guest expectations can set you apart as a forward-thinking candidate.
We think you need these skills to ace General Manager – Inn On The Square, Keswick Lake District Hotels
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in boutique or independent hotels. Emphasise your leadership skills and any specific achievements that demonstrate your ability to drive revenue and guest satisfaction.
Craft a Compelling Cover Letter: In your cover letter, clearly outline why you are the perfect fit for the General Manager role at Inn On The Square. Mention your hands-on leadership style and how it aligns with their focus on exceptional guest experiences. Use specific examples from your past roles to illustrate your points.
Showcase Your Passion: Express your passion for hospitality and commitment to delivering outstanding guest experiences. This can be done through anecdotes or examples of how you've gone above and beyond in previous positions to enhance guest satisfaction.
Proofread and Format: Before submitting your application, ensure that both your CV and cover letter are free from errors. Use a professional format and clear headings to make your documents easy to read. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Lake District Hotels Ltd
✨Show Your Passion for Hospitality
As a General Manager, your enthusiasm for the hospitality industry is crucial. Be prepared to share specific examples of how you've gone above and beyond to create exceptional guest experiences in your previous roles.
✨Demonstrate Leadership Skills
Highlight your hands-on leadership style during the interview. Discuss how you have motivated and developed teams in the past, and be ready to provide examples of how you've fostered a positive working culture.
✨Know the Property Inside Out
Research Inn On The Square thoroughly before your interview. Familiarise yourself with its unique features, guest reviews, and the local area. This will show your genuine interest and help you discuss how you can enhance the guest experience.
✨Prepare for Financial Discussions
Given the role's P&L responsibility, be ready to discuss your experience with financial management. Prepare to talk about strategies you've implemented to drive revenue growth and how you've maximised profitability in previous positions.
