At a Glance
- Tasks: Lead a team in inventory control and quality assurance within a fast-paced fulfillment centre.
- Company: Join Amazon, a global leader in e-commerce and logistics, dedicated to customer satisfaction.
- Benefits: Enjoy competitive pay, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by solving problems and improving processes for customer satisfaction.
- Qualifications: Degree or equivalent, experience in people management, and strong communication skills required.
- Other info: This role offers a chance to develop leadership skills in a diverse and supportive team.
The predicted salary is between 36000 - 60000 £ per year.
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ICQA Operations Manager, UK Customer Fullfillment, Doncaster
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Client:
Amazon UK Services Ltd.
Location:
Doncaster, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
81fa93a57ba7
Job Views:
3
Posted:
18.07.2025
Expiry Date:
01.09.2025
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Job Description:
Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you! We are looking to hire an ICQA Operations Manager to take ownership of our fulfillment centers Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers (FC) sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today. These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need a leader that ensures we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.
Key job responsibilities
Lead and supervise a team of ICQA Area Managers and of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control, quality assurance and problem solve operations within the fulfillment center
Partner with Operations and other Support teams to establish, influence and adhere to policies and procedures
Ensure compliance with safety programs and SOX regulations
Analyze inventory defects, problem solve issues or customer defects data to identify corresponding actions plan that improve quality
Conduct short-term (weekly) and mid-term (month/quarter) labor plans, forecasting capacity needs, staffing plans and schedules
Support in interviewing and training fulfillment center Area Managers
A day in the life
You will lead a department responsible for inventory control, quality assurance and problem solve operations. Your day typically starts with a meeting with the fulfillment centers leadership team, where you\’ll review previous day performance and address any ongoing issues. Throughout the day, you will review inventory discrepancies and quality performance, analyze data, looking for trends and opportunities for process improvement, collaborating with your own team of Area Managers and hourly Associates, with other partners in FC operations or with central teams that own Catalogue, Procurement, Supply Chain, Process Engineering, Loss Prevention and Program Management. You will spend time on the floor, observing processes and ensuring safety standards are maintained in you area. You\’ll also dedicate time developing your Area Managers providing feedback, and identifying training needs. You will finish the day knowing you\’ve contributed to maintaining inventory accuracy, resolving quality challenges, and ultimately ensuring customer satisfaction through efficient and accurate fulfillment operations.
About the team
The EU ICQA mission is to prevent and remove customer-facing defects with the goal to provide a world class service to our customers, at the lowest possible cost. The Vision of ICQA is to exceed customers’ expectations, both buyers and sellers. We drive defect-free order fulfillment by operating in the most efficient and accurate way through the creation and implementation of quality standards in our FC processes (receive, stow, count, pick, pack & ship) up to our sellers and customers. We lead with empathy to create a safer, more productive, higher performing and more diverse work environment. We commit to empower and support our team members to grow and achieve their aspirations.
BASIC QUALIFICATIONS
A degree or equivalent qualification
Relevant experience in people management and development
Experience working in large assignments, driving project collaboration across different teams, businesses and stakeholders
Track records of implementing process improvements in a data-driven and complex environment
Proficient verbal and written communications skills in the local language and in English
PREFERRED QUALIFICATIONS
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we\’d love to hear from you.
Previous supervisory experience in a distribution or manufacturing environment, and with quality assurance processes
Strong commitment to employee development, as well as an exceptional level of dedication, motivation to team management
Proven ability to influence peers or stakeholders, with varying levels of seniority and within different organizations
Knowledge of supply chain management principles and familiarity with SOX compliance and inventory control systems
Advanced proficiency in data analysis tools and software
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ICQA Operations Manager, UK Customer Fullfillment employer: Amazon UK Services Ltd.
Contact Detail:
Amazon UK Services Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICQA Operations Manager, UK Customer Fullfillment
✨Tip Number 1
Familiarise yourself with Amazon's fulfilment centre operations. Understanding the specific processes involved in inventory control and quality assurance will give you a significant edge during interviews. Research common challenges faced in these areas and think about how you would address them.
✨Tip Number 2
Network with current or former employees in similar roles at Amazon. They can provide valuable insights into the company culture and expectations for the ICQA Operations Manager position. Use platforms like LinkedIn to connect and engage in conversations.
✨Tip Number 3
Prepare to discuss your experience with data analysis and process improvements. Be ready to share specific examples of how you've successfully implemented changes in previous roles, as this is crucial for the position you're applying for.
✨Tip Number 4
Demonstrate your leadership skills by preparing scenarios where you've effectively managed teams or resolved conflicts. Highlight your commitment to employee development, as this aligns with Amazon's values and the responsibilities of the role.
We think you need these skills to ace ICQA Operations Manager, UK Customer Fullfillment
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in people management, project collaboration, and process improvements. Use specific examples that demonstrate your ability to lead teams and drive results in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and how your skills align with the job requirements. Mention your experience in inventory control and quality assurance, and how you can contribute to Amazon's mission of exceeding customer expectations.
Highlight Relevant Qualifications: Clearly state your degree or equivalent qualifications, along with any certifications related to supply chain management or quality assurance. This will help establish your credibility and suitability for the position.
Showcase Data Analysis Skills: Since the role involves analysing inventory defects and problem-solving, emphasise your proficiency in data analysis tools. Provide examples of how you've used data to drive improvements in previous roles.
How to prepare for a job interview at Amazon UK Services Ltd.
✨Understand the Role
Make sure you have a clear understanding of the ICQA Operations Manager role. Familiarise yourself with inventory control, quality assurance processes, and the specific responsibilities outlined in the job description. This will help you articulate how your experience aligns with the position.
✨Showcase Leadership Skills
Prepare examples that demonstrate your leadership abilities, especially in managing teams and driving process improvements. Be ready to discuss how you've developed team members and handled challenges in previous roles.
✨Data-Driven Mindset
Since the role involves analysing inventory defects and problem-solving, be prepared to discuss your experience with data analysis tools. Highlight any specific instances where your data-driven decisions led to significant improvements in operations.
✨Emphasise Safety and Compliance
Given the importance of safety programs and SOX regulations in this role, be ready to talk about your experience ensuring compliance in previous positions. Discuss how you prioritise safety while maintaining operational efficiency.