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- Tasks: Ensure quality assurance in training programs and support continuous improvement initiatives.
- Company: Join St John Ambulance, a charity dedicated to saving lives through first aid services and training.
- Benefits: Enjoy a competitive salary, 33 days holiday, hybrid work options, and exclusive discounts.
- Why this job: Be part of a mission-driven team that values compassion, diversity, and community impact.
- Qualifications: GCSE level education with experience in quality assurance and stakeholder engagement required.
- Other info: This role promotes a culture of inclusion and offers opportunities for personal and professional growth.
The predicted salary is between 28000 - 42000 £ per year.
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This range is provided by St John Ambulance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Direct message the job poster from St John Ambulance
Role: Quality Standards Coordinator
Contract Type: Permanent
Hybrid role, you can be based anywhere in the UK.
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
- Competitive salary and pension scheme
- 33 days holiday (inclusive of bank holidays) – increasing to 38 days over 5 years
- Cycle to work scheme Electric Vehicle Scheme
- Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
- Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a team of over 1,416 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.
Job Summary
This key role serves as part of the custodianship of quality assurance in Education Services and Training, ensuring that all of our educational and training programs meet or exceed the required regulatory standards set by awarding bodies, internal standards, and external regulatory agencies, for SJA UK and the associated Commandries. The post holder also plays a pivotal role in supporting the Commercial Team Managers in producing their Self-Assessment Reports (SAR) and Quality Improvement Plans (QIP) to continuously enhance program quality. Additionally, they work with the Quality Standards and Improvement Manager to align quality management practices with ISO 9001 standards.
About You
You will be educated to GCSE level or equivalent (Grade C / 4) including Maths & English, minimum 5, have extensive experience of working with a successful team in a quality-driven, customer focussed and commercial environment, including remote workers, proven experience of effective and appropriate decision making and how decisions affect budgets, have experience of managing quality standards across a widespread organisation and effective stakeholder engagement, have experience of standardising work, building procedures, and improving performance, have experience of successful Internal Quality Assurance and have an understanding of training procedures and protocols (quality assurance).
About the Role
- Producing and maintaining full audit plans/sampling plans, covering all of the SJA training portfolio and their relevant management processes (TTM Function), and the requirements of relevant external standards, e.g. ISO9001, Ofsted, ISO14001 and other relevant standards.
- Oversee and help in the co-ordination of the internal quality assurance (IQA) process, monitoring the quality and consistency of training and assessment practices across educational programs and providing moderation of the IQA processes and their outcomes.
- Support the RTMs and others in the development and implementation of the Quality Improvement Plans (QIP) and Self-Assessment Reports (SAR), fostering a culture of continuous improvement within our educational programs.
- Maintain a deep understanding of regulatory requirements and standards set by awarding bodies, and ensure our educational programs align with these standards.
- Work closely with the Quality Standards and Improvement Manager to ensure that quality management practices are in accordance with ISO 9001 standards, helping with audits and improvement initiatives.
- Contribute to the production of policies, processes and procedures, relevant to education at SJA.
- Support the definition and implementation of processes to ensure that all SJA courses have the correct and sufficent equipment and resources, to provide consistant and high quality course outcomes.
- Help to prepare for external audits of quality assurance.
- Preparation of induction or onboarding materials used in bringing new trainers up to speed with our quality standards.
- Plan and facilitate Continuous Professional Development (CPD) events for training staff and volunteers, following internal and external audit outcomes to enhance quality. This will include preparing relevant materials for the STE (Sector Team Event) days and where required, presenting those materials.
- Design and produce dashboards and reports at a required frequency (e.g. monthly or quarterly) based on the outcomes of these responsibilities and present these to key stakeholders.
- Collaborate with internal stakeholders to establish and promote a culture of quality improvement.
- Champion and exemplify compassionate leadership and St John values.
- Engage, involve and empower St John People in problem-solving and improving the organisation.
- Actively promote diversity and a variety of perspectives across the organisation.
- Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post-holder.
Please see the job description for more detail (this can be viewed on our website or once you click apply)
For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below
We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.
\’St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role\’.
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.
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Quality Standards Coordinator employer: St. John Ambulance
Contact Detail:
St. John Ambulance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Standards Coordinator
✨Tip Number 1
Familiarise yourself with ISO 9001 standards, as this role heavily involves aligning quality management practices with these regulations. Understanding these standards will not only help you in the interview but also demonstrate your commitment to quality assurance.
✨Tip Number 2
Engage with current or former employees of St John Ambulance on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your discussions with the hiring team.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to manage quality standards and improve processes. Being able to articulate these experiences clearly will set you apart from other candidates.
✨Tip Number 4
Demonstrate your understanding of stakeholder engagement by preparing questions for the interview that reflect your interest in collaboration and continuous improvement. This shows that you are proactive and value teamwork, which is crucial for this role.
We think you need these skills to ace Quality Standards Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality assurance and education services. Use keywords from the job description to demonstrate that you meet the specific requirements for the Quality Standards Coordinator role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for St John Ambulance's mission. Mention how your values align with theirs and provide examples of how you've contributed to quality improvement in previous roles.
Showcase Relevant Experience: In your application, emphasise your experience with ISO standards and quality management practices. Provide specific examples of how you've successfully managed quality assurance processes and engaged stakeholders in previous positions.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role focused on quality standards.
How to prepare for a job interview at St. John Ambulance
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid understanding of the Quality Standards Coordinator role. Familiarise yourself with the key responsibilities, such as quality assurance in education services and training, and how they align with St John Ambulance's mission.
✨Showcase Your Experience
Be prepared to discuss your previous experience in quality management and how it relates to the requirements of this role. Highlight specific examples where you've successfully implemented quality standards or improved processes in a similar environment.
✨Demonstrate Stakeholder Engagement Skills
Since the role involves effective stakeholder engagement, think of examples where you've collaborated with various teams or departments. Be ready to explain how you fostered communication and cooperation to achieve quality improvement goals.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your genuine interest in the role and the organisation. Ask about the current challenges the team faces in maintaining quality standards or how they measure success in their educational programmes.
