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- Tasks: Ensure quality assurance in training programs and support continuous improvement initiatives.
- Company: Join St John Ambulance, a charity dedicated to saving lives through first aid services and training.
- Benefits: Enjoy a competitive salary, 33 days holiday, hybrid work options, and exclusive discounts.
- Why this job: Be part of a mission-driven team that values compassion, diversity, and community impact.
- Qualifications: GCSE level education with experience in quality assurance and stakeholder engagement required.
- Other info: This role promotes a culture of inclusion and offers opportunities for personal and professional growth.
The predicted salary is between 28000 - 42000 £ per year.
Role: Quality Standards Coordinator
Contract Type: Permanent
Closing date: 2 weeks (Internal & External)
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work-life balance, and be recognised for your contributions. You will receive:
- Competitive salary and pension scheme
- 33 days holiday (inclusive of bank holidays), increasing to 38 days over 5 years
- Hybrid, flexible working
- Cycle to work scheme, Electric Vehicle Scheme
- Health and Wellbeing portal – access to financial, health, and wellbeing support, and an Employee Assistance Programme
- Discounts – access to Blue Light and NHS discounts, as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays, and shopping
Job Summary
This key role serves as part of the custodianship of quality assurance in Education Services and Training, ensuring that all educational and training programs meet or exceed the required standards set by awarding bodies, internal standards, and external regulatory agencies, for SJA UK and associated Commandries. The post holder also supports the Commercial Team Managers in producing Self-Assessment Reports (SAR) and Quality Improvement Plans (QIP) to enhance program quality. Additionally, they work with the Quality Standards and Improvement Manager to align quality management practices with ISO 9001 standards.
About You
You will be educated to GCSE level or equivalent (Grade C / 4) including Maths & English, with a minimum of 5 GCSEs. You should have extensive experience working in a quality-driven, customer-focused, and commercial environment, including with remote workers. Proven experience in decision-making affecting budgets, managing quality standards across a widespread organization, stakeholder engagement, standardizing work, building procedures, and improving performance is essential. Experience of internal quality assurance and understanding of training procedures and protocols are also required.
About the Role
- Producing and maintaining audit plans covering all SJA training portfolios and management processes, aligned with external standards like ISO9001, Ofsted, ISO14001.
- Overseeing and coordinating internal quality assurance processes, monitoring training and assessment practices, and providing moderation.
- Supporting RTMs and others in developing and implementing QIPs and SARs, fostering continuous improvement.
- Ensuring alignment of educational programs with regulatory standards and supporting quality management practices in accordance with ISO 9001, including audits and improvement initiatives.
- Contributing to policies, processes, and procedures relevant to education.
- Supporting resource allocation to ensure high-quality course outcomes.
- Preparing for external audits and onboarding materials for new trainers.
- Planning and facilitating CPD events, preparing materials, and presenting at sector events.
- Designing dashboards and reports to present outcomes to stakeholders.
- Collaborating internally to promote a culture of quality improvement.
- Leading with compassion and embodying St John values.
- Engaging and empowering staff and volunteers, promoting diversity and inclusion.
- Performing additional duties as appropriate.
We reserve the right to close this vacancy early if we receive a high volume of applications. Interested candidates are encouraged to apply promptly.
St John Ambulance is committed to increasing diversity and reflecting the communities we serve. We promote an inclusive environment where everyone is valued and supported. We do not tolerate discrimination and foster a culture of mutual respect and authentic allyship. We believe passionately in equality, diversity, and inclusion.
All successful applicants will undergo pre-employment checks, including DBS clearance, as part of our commitment to safeguarding and safe recruitment practices.
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Quality Standards Coordinator employer: St John Ambulance
Contact Detail:
St John Ambulance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Standards Coordinator
✨Tip Number 1
Familiarise yourself with ISO 9001 standards, as this role heavily involves aligning quality management practices with these regulations. Understanding these standards will not only help you in the interview but also demonstrate your commitment to quality assurance.
✨Tip Number 2
Engage with current or former employees of St John Ambulance on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your discussions with the hiring team.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to manage quality standards and improve processes. Being able to articulate these experiences clearly will set you apart from other candidates.
✨Tip Number 4
Demonstrate your understanding of stakeholder engagement by preparing questions for the interview that reflect your interest in collaboration and continuous improvement. This shows that you are proactive and value teamwork, which is crucial for this role.
We think you need these skills to ace Quality Standards Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality assurance and education services. Use keywords from the job description to demonstrate that you meet the specific requirements for the Quality Standards Coordinator role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for St John Ambulance's mission. Mention how your values align with theirs and provide examples of how you've contributed to quality improvement in previous roles.
Showcase Relevant Experience: In your application, emphasise your experience with ISO standards and quality management practices. Provide specific examples of how you've successfully managed quality assurance processes and engaged stakeholders in previous positions.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role focused on quality standards.
How to prepare for a job interview at St John Ambulance
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid understanding of the Quality Standards Coordinator role. Familiarise yourself with the key responsibilities, such as quality assurance in education services and training, and how they align with St John Ambulance's mission.
✨Showcase Your Experience
Be prepared to discuss your previous experience in quality management and how it relates to the requirements of this role. Highlight specific examples where you've successfully implemented quality standards or improved processes in a similar environment.
✨Demonstrate Stakeholder Engagement Skills
Since the role involves effective stakeholder engagement, think of examples where you've collaborated with various teams or departments. Be ready to explain how you fostered communication and cooperation to achieve quality improvement goals.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your genuine interest in the role and the organisation. Ask about the current challenges the team faces in maintaining quality standards or how they measure success in their educational programmes.
