Customer Service Advisor - Trade Counter - Glarryford

JP Corry, BITCs Responsible Company of the Year (2024) is a leading Builders Merchants in Northern Ireland. Our name is renowned for providing excellent quality and service in the supply of building materials and timber-based products. By hiring the right people for the job, who align with our values of Decency, Passion and Pride we provide excellent career opportunities in a challenging and rewarding environment. Through equipping you with the right tools and training we lay a solid foundation for you to make your career a successful one with us. WHY WORK AT JP CORRY: Generous annual leave scheme of 34 days per year pro rata inc statutory holidays Build your own benefits package & tailor to suit your needs: options to include high street discount vouchers & health checks Competitive pension scheme and Life Assurance benefit Enhanced Maternity, Paternity & Adoption pay Training opportunities, development & career growth Staff Discount from JP Corry Branches Aviva Digicare+ Bonus scheme opportunity for annual bonus Access to Women In Business Membership Volunteering & fundraising opportunities High 5 staff reward & recognition scheme ABOUT THIS ROLE:Our teams in Glarryford are looking for an enthusiastic and dedicated Trade Counter Customer Service Advisor who prides themselves on delivering first class service and who can really make difference. In this customer facing role, you will be responsible for contributing to and exceeding customer expectations, whilst supporting the achievement of sales and profit targets through upselling and cross-selling products. Branch opening hours are Mon – Thurs 07.30 – 17.00 Fri 07.30 – 16.00 Sat 08.00 – 12.00 and we are flexible to consider a variety of working hours/patterns to suit your needs! DUTIES TO INCLUDE, BUT NOT LIMITED TO: Provide an exceptional level of customer service to all customers. Building relationships both over the phone and face to face and also including prompt and accurate responses to online/ecommerce custom and queries. Identify and generate sales opportunities for the full range of JP Corry products. Provide realistic quotations to meet both customer and business needs. Ensuring a high standard of good housekeeping throughout the store Carrying out all cash transactions, refunds and till processes accurately and in accordance with branch procedures Ensure sufficient levels of stock are on the shop floor, ordering more as required Any other reasonable duties deemed necessary. SUITABLE APPLICANTS WILL IDEALLY: Passionate about delivering a first class customer service experience and know what great service looks, sounds and feels like. Proven experience within a face to face sales and customer service based role. Possess strong communication and interpersonal skills in order to be a real team player. Proficient in the use of IT and have good computer literacy and telephone skills. Web sales, E commerce and social media experience Ideally knowledge / experience of the construction / building materials industry JP CORRY IS AN EQUAL OPPORTUNITIES EMPLOYER