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- Tasks: Help clients apply for Personal Independence Payment and complete essential forms.
- Company: Join Citizens Advice South Gloucestershire, a charity providing free, independent advice to the community.
- Benefits: Gain valuable skills, receive excellent training, and enjoy a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your professional skills.
- Qualifications: Strong attention to detail, IT competence, and a friendly, approachable manner required.
- Other info: Commit to at least six months; applications from diverse backgrounds are encouraged.
Citizens Advice South Gloucestershire is looking for a Volunteer Disability Forms Adviser to help members of the public apply for Personal Independence Payment (PIP) and complete other forms.
This is an important role which involves helping clients access benefits they are entitled to.
The rewarding position will be of great help to the charity – which provides free, independent and confidential advice to anyone who needs it in South Gloucestershire.
The charity is particularly keen to encourage applications from people with a diverse range of backgrounds. This is especially the case for people from Black, Asian and minority ethnic backgrounds who are currently under-represented.
The service aims to provide high-quality advice to members of the public. It also aims to influenceGovernmentsand other organisations by informing them of the effect of their actions on the lives of clients.
The role involves:
- meeting clients and helping them complete forms – mainly PIP to begin with but could encompass other forms in time
- adhering to Citizens Advice South Gloucestershire’svision, mission and valueswhich includes offering a free and confidential advice service
You will have:
- strong attention to detail
- IT competence (essential)
- a friendly, approachable manner
- respect for views, values and cultures which are different to your own
What you will get out of it:
- Brilliant skills which will be of use for future work
- Excellent training and support
- The camaraderie of being part of a great team
Applicants should be able to commit to working with the charity for at least six months. Full training will be provided.
To apply, please email Finance and Admin Manager Amanda Wood atbureau@sgloscab.cabnet.org.ukto ask for an application form.
The deadline for applications is Friday 19th September 2025.
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Disability Forms Adviser employer: ACFA - The Advice Network
Contact Detail:
ACFA - The Advice Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disability Forms Adviser
✨Tip Number 1
Familiarise yourself with the Personal Independence Payment (PIP) process. Understanding the ins and outs of PIP will not only help you assist clients better but also show your commitment to the role during any discussions.
✨Tip Number 2
Engage with local community groups or forums that focus on disability rights and benefits. Networking in these spaces can provide valuable insights and connections that may enhance your application and demonstrate your dedication to the cause.
✨Tip Number 3
Showcase your IT competence by familiarising yourself with common software used in form-filling and data management. Being tech-savvy will make you a more attractive candidate, as it’s essential for efficiently assisting clients.
✨Tip Number 4
Prepare to discuss your approach to working with diverse communities. Highlighting your respect for different views and cultures will resonate well with the charity's mission and values, making you a strong fit for the team.
We think you need these skills to ace Disability Forms Adviser
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Disability Forms Adviser. Familiarise yourself with Personal Independence Payment (PIP) and other relevant forms to demonstrate your knowledge in your application.
Tailor Your CV: Highlight any relevant experience or skills that align with the role, such as attention to detail, IT competence, and interpersonal skills. Make sure to emphasise any previous volunteer work or roles that involved helping others.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced by clients applying for benefits. Mention your commitment to diversity and inclusion, as the charity values applicants from diverse backgrounds.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at ACFA - The Advice Network
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Disability Forms Adviser. Familiarise yourself with Personal Independence Payment (PIP) and other relevant forms, as well as the mission and values of Citizens Advice South Gloucestershire.
✨Show Empathy and Approachability
During the interview, demonstrate your friendly and approachable manner. Share examples of how you've helped others in the past, especially in sensitive situations, to show that you can connect with clients from diverse backgrounds.
✨Highlight Attention to Detail
Since this role requires strong attention to detail, be prepared to discuss specific instances where your meticulousness has made a difference. You might want to mention any experience you have with completing forms or handling sensitive information accurately.
✨Express Commitment to Diversity
Citizens Advice South Gloucestershire is keen on diversity. Be ready to talk about your respect for different views, values, and cultures. Sharing personal experiences or insights on how diversity enriches the workplace can set you apart.
