Client Engagement Manager

Client Engagement Manager

North East Full-Time 36000 - 60000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Engage with customers and brokers to build strong relationships and drive business growth.
  • Company: QBE is a global insurer focused on resilience and innovation in risk management.
  • Benefits: Enjoy hybrid working, life leave, wellbeing coaching, and generous parental leave.
  • Why this job: Join a supportive team that values diversity and offers real impact in the insurance industry.
  • Qualifications: Experience in workers compensation or insurance, with strong stakeholder management skills required.
  • Other info: Recognised for excellence in diversity and inclusion, and a family-friendly workplace.

The predicted salary is between 36000 - 60000 £ per year.

Client Engagement Manager page is loaded

Client Engagement Manager

Apply locations AUS – NSW – Newcastle time type Full time posted on Posted Yesterday time left to apply End Date: August 1, 2025 (12 days left to apply) job requisition id 340024

Primary Details

Time Type: Full timeWorker Type: Employee

Please see more information about QBE careers here Careers

  • Location: Newcastle or Sydney, NSW

  • Type: Permanent, full time

  • Hybrid role, Happy to talk flexible working

The opportunity

We are seeking a Client Engagement Manager to join QBE’s Nominal Insurer Claims Business. This role will work directly with our new and existing SME customers and Broker partners to establish meaningful and successful relationships. From day 1 and beyond, you will be the crucial face of QBE to our customers to build and maintain new relationships as well as contribute to the strategic success of our workers compensation division by providing your insight to the customer market.

Your new role

As a Client Engagement Manager, you will be responsible for:

  • Contributing to our growth strategy by developing and maintaining customer and broker relationships.

  • Confidently work with senior leadership and internal stakeholders to contribute to the overall strategic growth of the business.

  • Contribute to sustainable performance by working with our claims team, as well as working with other teams to ensure customer relationships are sustainable

  • Identify opportunities for growth and improvements.

About you

To be successful in your new role, you will bring:

  • Extensive experience in workers compensation or the insurance industry

  • Experience in a business development role with a core focus on business-to-business relationships

  • Proven stakeholder management skills

  • A focus on sustainable business performance and risk.

  • A team focused mindset and an ability work in an agile team environment

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!Careers

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

  • ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

  • Life Leave, supporting the life events we all experience, leaving your annual leave for rest

  • Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

  • 18 weeks’ gender-equal flexible leave for all new parents, including paid super

  • Voluntary super contributions and company matching

  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

  • A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

  • 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

  • 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

  • 2021 LinkedIn Top Employer & HRD Employer of Choice

  • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

  • Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

  • Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

  • Family Friendly Workplace accredited employer since 2021

APPLY NOW and let’s make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

Skills:

Account Management, Business Development, Communication, Critical Thinking, Customer Service, Customer Value Management, Insurance, Intentional collaboration, Managing performance, Negotiation, Presenting with Impact, Risk Management, Stakeholder Management, Strategic Management, TeamworkApplication Close Date: 31/07/2025 11:59 PM

How to Apply:

To submit your application, click \”Apply\” and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

About Us

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world.

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Client Engagement Manager employer: QBE Insurance Group

QBE is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working model to enhance work-life balance. With a strong commitment to diversity and inclusion, employees benefit from extensive support programs, including holistic wellbeing coaching and generous parental leave. Located in Newcastle or Sydney, QBE fosters a collaborative and friendly work culture, making it an ideal place for those seeking meaningful and rewarding careers in the insurance industry.
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Contact Detail:

QBE Insurance Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Client Engagement Manager

✨Tip Number 1

Familiarise yourself with QBE's values and mission. Understanding their commitment to diversity, equity, and inclusion can help you align your approach during interviews and discussions, showcasing how you can contribute to their culture.

✨Tip Number 2

Network with current or former employees of QBE, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your conversations and demonstrate your fit for the role.

✨Tip Number 3

Prepare specific examples from your past experience that highlight your stakeholder management skills and business development successes. Being able to discuss these in detail will show your capability to thrive in the Client Engagement Manager role.

✨Tip Number 4

Stay updated on industry trends related to workers' compensation and insurance. This knowledge will not only help you in interviews but also demonstrate your proactive approach and genuine interest in contributing to QBE's growth strategy.

We think you need these skills to ace Client Engagement Manager

Account Management
Business Development
Stakeholder Management
Customer Service
Communication Skills
Negotiation Skills
Risk Management
Strategic Management
Teamwork
Critical Thinking
Intentional Collaboration
Managing Performance
Presenting with Impact
Customer Value Management

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in client engagement, business development, and the insurance industry. Use specific examples that demonstrate your ability to build relationships and contribute to strategic growth.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities of the Client Engagement Manager position and provide examples of past successes in similar roles.

Highlight Key Skills: Focus on showcasing your stakeholder management skills, critical thinking, and teamwork abilities. These are essential for the role and should be evident in both your CV and cover letter.

Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at QBE Insurance Group

✨Research QBE Thoroughly

Before the interview, make sure to research QBE's values, mission, and recent developments in the insurance industry. Understanding their approach to client engagement and how they position themselves in the market will help you tailor your responses and demonstrate your genuine interest in the company.

✨Showcase Your Stakeholder Management Skills

As a Client Engagement Manager, you'll need to manage relationships effectively. Prepare examples from your past experiences where you've successfully built and maintained relationships with clients or stakeholders. Highlight your communication skills and ability to work collaboratively with different teams.

✨Demonstrate Business Development Acumen

Be ready to discuss your experience in business development, particularly in the context of B2B relationships. Think of specific instances where you've identified growth opportunities or improved customer satisfaction, and be prepared to share these insights during the interview.

✨Prepare Questions for the Interviewers

Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the company's growth strategy, team dynamics, or how they measure success in client engagement. This shows your enthusiasm for the role and helps you assess if QBE is the right fit for you.

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