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- Tasks: Lead a team to create an exceptional student experience in a vibrant residence.
- Company: Kaplan Living is an award-winning provider of student accommodation in the UK.
- Benefits: Enjoy competitive salary, hybrid working, 28 days leave, and discounts on Kaplan courses.
- Why this job: Shape lives of international students in a supportive, values-driven environment.
- Qualifications: Experience in hospitality or student accommodation with strong leadership skills required.
- Other info: Join a community-focused organisation that values talent and offers career progression.
The predicted salary is between 34000 - 48000 £ per year.
Kaplan Liverpool, England, United Kingdom
23 hours ago Be among the first 25 applicants
Reference Number: JR248402
Location: Liverpool
Working Pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Salary: £41,000 per annum
We are looking for a General Manager to be the driving force behind an award-winning student experience.
Kaplan Living, proud winners of Best Student Community at the Global Student Living Awards for the past two years, is offering an exciting opportunity to lead one of its flagship residences as General Manager at Kaplan Living Liverpool.
This is more than just a management role — it’s your chance to shape the lives of students from around the world, creating a safe, welcoming, and inspiring environment where they can thrive.
About Kaplan Living Liverpool
Our purpose-built residence offers a vibrant living and study experience for international students, with 260 rooms including a mix of studios, classic en-suites, and premium options. Located in the heart of Liverpool, it’s a hub of culture, community, and academic support.
What You\’ll Do
As General Manager, you’ll lead a dedicated on-site team to deliver an exceptional student experience. You’ll be responsible for:
- Overseeing day-to-day operations, health & safety, and compliance
- Driving occupancy and commercial performance
- Leading a culture of service excellence and community engagement
- Building strong relationships with students, staff, and local partners
- Ensuring the residence is a place students are proud to call home
What You’ll Bring To The Role
You’re a natural leader with a passion for people and a commitment to excellence. You bring:
- Proven experience in hospitality, property, or student accommodation
- Strong operational and financial management skills
- A student-first mindset and a flair for community building
- The ability to inspire and lead a high-performing team
Why Kaplan Living
We’re part of Kaplan International Pathways, a global education provider with a mission to help students achieve their goals. At Kaplan Living, you’ll join a supportive, values-driven organisation that recognises and rewards talent.
What We Do
Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation. Kaplan Living provides an outstanding student experience through a multi layered approach of excellent customer service, smooth operations, friendly and approachable team members and comprehensive student support and welfare services.
What We Offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
- Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How To Apply
Please apply with CV and cover letter no later than 11pm on Friday 11th July 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Seniority level
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Seniority level
Director
Employment type
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Employment type
Full-time
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Job function
Management and Manufacturing
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Education Administration Programs
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General Manager employer: Kaplan
Contact Detail:
Kaplan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with Kaplan Living's values and mission. Understanding their commitment to creating a vibrant student community will help you align your leadership style with their expectations during interviews.
✨Tip Number 2
Network with current or former employees of Kaplan Living. Engaging with them can provide valuable insights into the company culture and operational challenges, which you can reference in your discussions.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to lead teams and enhance student experiences. Tailoring your anecdotes to reflect the responsibilities outlined in the job description will make you stand out.
✨Tip Number 4
Showcase your understanding of the local community in Liverpool. Highlighting your knowledge of local partnerships and how they can benefit the student experience will demonstrate your commitment to the role.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, property management, or student accommodation. Emphasise your leadership skills and any achievements that demonstrate your ability to enhance student experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating a welcoming environment for students. Mention specific examples of how you've successfully led teams or improved community engagement in previous roles.
Showcase Your Understanding of the Role: Demonstrate your knowledge of Kaplan Living and its mission in your application. Discuss how your values align with theirs and how you can contribute to their award-winning student experience.
Proofread and Edit: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are well-structured and easy to read.
How to prepare for a job interview at Kaplan
✨Show Your Passion for Student Experience
As a General Manager, your role revolves around enhancing the student experience. Be prepared to share specific examples of how you've previously created a welcoming environment or improved student satisfaction in your past roles.
✨Demonstrate Leadership Skills
Highlight your leadership style and provide examples of how you've successfully led teams in the past. Discuss how you inspire and motivate others, especially in a hospitality or community-focused setting.
✨Understand Operational and Financial Management
Familiarise yourself with key operational metrics and financial management principles relevant to property management. Be ready to discuss how you've driven occupancy rates or managed budgets effectively in previous positions.
✨Build Relationships
Kaplan Living values strong relationships with students, staff, and local partners. Prepare to discuss how you've built and maintained these relationships in your career, and how you plan to do so in this role.
