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- Tasks: Manage warranty claims and ensure a smooth process from start to finish.
- Company: Join a rapidly growing company based in Coventry with a dynamic work environment.
- Benefits: Enjoy a salary of £28,000 - £30,000, remote work options, and excellent company perks!
- Why this job: Be a key player in optimizing warranty processes and making a real impact.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Work closely with finance and stakeholders to enhance warranty strategies.
The predicted salary is between 28000 - 30000 £ per year.
Warranty Account Representative – Working for a rapidly growing client based in Coventry – Salary £28,000 – £30,000pa dependant on experience – 1 day working from home plus excellent company benefits! The jobholder will ultimately be responsible for providing end-to-end support to all customers with warranty claims and will own the warranty process from start to finish. You will need to ensure proper process is followed and will need to manage customer expectations in a fast-moving environment. This is a critical position in optimising the commercial impact of Warranty Returns within the company. You will be a key contact for our third-party returns service centre, customers and distributors worldwide. RESPONSIBILITIES Proactively query and liaise with stakeholders on issues and claims that are outside of normal returns behaviours for the customer or the company * Continuously review and improve the warranty process and strategy within the business to maximise cost savings on warranty spend * Create, monitor and manage internal reporting based on current outstanding liabilities, ensuring all warranty claims are closed down promptly * Work with the finance team to develop an accurate warranty budget and forecast. Comparison of actual against forecast to be conducted on monthly basis as minimum * Process replacement orders for customers onto company system (SAP) in a timely and accurate manner, review orders for completeness & accuracy, checki…
Warranty Account Representative employer: Hamlin Knight Careers
Contact Detail:
Hamlin Knight Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Account Representative
✨Tip Number 1
Familiarize yourself with warranty processes and claims management. Understanding the nuances of warranty claims will help you stand out as a candidate who is ready to hit the ground running.
✨Tip Number 2
Highlight your experience in stakeholder management. Since this role involves liaising with various stakeholders, showcasing your ability to communicate effectively and manage expectations will be crucial.
✨Tip Number 3
Demonstrate your analytical skills. The job requires continuous review and improvement of warranty processes, so be prepared to discuss how you've used data to drive decisions in previous roles.
✨Tip Number 4
Show your adaptability in fast-paced environments. This position demands quick thinking and responsiveness, so share examples of how you've successfully navigated similar situations in the past.
We think you need these skills to ace Warranty Account Representative
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Warranty Account Representative position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in warranty claims, customer service, or process management. Use specific examples to demonstrate how you've successfully handled similar responsibilities.
Showcase Your Skills: Focus on skills that are crucial for this role, such as communication, problem-solving, and analytical abilities. Mention any experience with SAP or similar systems, as well as your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a personalized cover letter that explains why you are interested in the position and how your background makes you a great fit. Be sure to mention your enthusiasm for optimizing processes and improving customer satisfaction.
How to prepare for a job interview at Hamlin Knight Careers
✨Understand the Warranty Process
Make sure you have a solid understanding of the warranty process and how it impacts both customers and the company. Be prepared to discuss your experience with managing warranty claims and any strategies you've implemented to improve processes in previous roles.
✨Showcase Your Communication Skills
As a Warranty Account Representative, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully managed customer expectations and resolved issues in a fast-paced environment.
✨Be Ready to Discuss Cost Savings
The role emphasizes optimizing warranty returns for commercial impact. Think about specific instances where you've identified cost-saving opportunities in warranty processes and be ready to share those insights during the interview.
✨Familiarize Yourself with SAP
Since processing replacement orders in SAP is part of the job, it would be beneficial to familiarize yourself with the system if you haven't already. Highlight any relevant experience you have with SAP or similar systems during the interview.
