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- Tasks: Be the first point of contact for customer queries and provide top-notch support.
- Company: Join a rapidly growing IT service provider known for its award-winning products.
- Benefits: Enjoy hybrid working, competitive salary, and full training provided.
- Why this job: Kickstart your career in IT while making a real impact on customer satisfaction.
- Qualifications: No experience needed; just bring your passion for customer service and basic IT skills.
- Other info: Based in Harrogate, with opportunities for growth and development.
The predicted salary is between 18000 - 25000 £ per year.
Customer Service Advisor Fantastic opportunity to join an exceptionally high-calibre and growing IT service provider as Customer Service Advisor. You will be responsible for providing exceptional customer service by supporting the business\’s award-winning range products and services. You will provide first line customer service support, serving as the first point of call for end users when they require basic technical assistance. While an interest or experience working in a technology focussed role would be beneficial, it is not a requirement and full training will be provided. Role Responsibilities First point of contact for all inbound customer calls received into the main support number(s). Providing day-today support to the end-user base Escalate unresolved issues to 1st/2nd line support Responsible for ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool Ensure excellent customer service Manage requests for changesExperience Excellent customer service skills Strong desire for a career within IT Proficient at a basic level using IT hardware e.g., computers & printers Good admin skills, ensuring key notes are taken and organised accordingly No experience needed however, you will have good basic IT skills In return our client is offering a salary of up £22,250 increasing to £23,795 after probation (Hybrid working) Harrogate based office
Customer Service Advisor employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common IT terminology and basic troubleshooting steps. This will help you feel more confident during the interview and demonstrate your eagerness to learn about the technology you'll be supporting.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios with a friend. This will prepare you for handling various customer inquiries and show that you can maintain a calm and professional demeanour under pressure.
✨Tip Number 3
Research the company and its products thoroughly. Understanding their services will allow you to tailor your responses during the interview and show genuine interest in the role and the organisation.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the expectations for the Customer Service Advisor role, which can give you an edge in your application.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant IT experience, even if it's basic. Emphasise your ability to communicate effectively and your willingness to learn.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are interested in a career within IT and how your skills align with the responsibilities of a Customer Service Advisor.
Showcase Relevant Skills: Highlight any experience you have with IT hardware or customer service roles, even if they are informal. Use specific examples to demonstrate your problem-solving abilities and your commitment to providing excellent service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Context Recruitment
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to discuss your previous experiences in this area. Highlight any situations where you successfully resolved customer issues or went above and beyond to ensure satisfaction.
✨Demonstrate Basic IT Knowledge
Even though prior experience in a tech role isn't required, it's beneficial to show that you have a basic understanding of IT hardware. Brush up on common computer and printer issues, and be ready to discuss how you would approach troubleshooting them.
✨Prepare for Common Scenarios
Think about potential scenarios you might face as a Customer Service Advisor. Prepare answers for questions like how you would handle an irate customer or how you would escalate an issue. This will demonstrate your problem-solving skills and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company culture, training processes, or the types of products you'll be supporting. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
