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- Tasks: Manage complex client issues and foster strong relationships with enterprise clients.
- Company: IDeaS Revenue Solutions is a global leader in revenue management solutions.
- Benefits: Enjoy a collaborative culture, professional growth opportunities, and a focus on work-life balance.
- Why this job: Be part of an innovative team that drives client success and satisfaction in the hospitality industry.
- Qualifications: 5+ years in customer success or hotel revenue management; strong analytical and communication skills required.
- Other info: Remote work options available; inclusive environment that values diverse perspectives.
The predicted salary is between 48000 - 72000 £ per year.
Senior IDeaS Success Manager, EnterpriseJoin to apply for the Senior IDeaS Success Manager, Enterprise role at IDeaS Revenue SolutionsContinue with Google Continue with GoogleSenior IDeaS Success Manager, EnterpriseJoin to apply for the Senior IDeaS Success Manager, Enterprise role at IDeaS Revenue SolutionsThe Sr. IDeaS Success Manager, Enterprise brings innovation and clarity to our Enterprise client\’s experience with IDeaS. The Sr. IDeaS Success Manager manages complex Enterprise client issues, often by partnering with other teams to support the success of our Enterprise Clients. By providing the highest quality service and support, the Sr. IDeaS Success Manager fosters strong, ongoing relationships with key enterprise contacts, ensuring high client retention and satisfaction..What You’ll Be Doing…Serve as the primary post-sale point of contact to develop strong advocates at all levels of the client’s organization (user to Exec) that enables you to become a trusted partner and advisor to your clients responsibility.Foster a strategic partnership with your client\’s Account Director to drive satisfaction, retention, and growth by understanding their objectives and anticipating impacts on IDeaS to maximize client value.Develop and nurture strong collaborative relationships with Service Delivery and Product team members to ensure seamless project and support execution and continuous improvement.Ensure clear and aligned communication with clients at all levels, including executives, maintaining accountability for consistency and transparency.Leverage a disciplined and structured approach to effectively resolve and communicate complex Enterprise client issues, ensuring timely solutions and enhancing client trust and satisfaction.Lead cross-functional teams to achieve successful client outcomes by leveraging strong interpersonal skills, strategic vision, and collaborative problem-solving.Identify opportunities for clients to maximize the benefits of IDeaS solutions and enhance user engagement.Partner with the Enterprise Project Manager to support and execute Enterprise Roll-out activities, ensuring seamless implementation and client satisfaction.Lead internal executive stakeholder meetings and actively participate in external business review meetings to drive strategic initiatives and ensure alignment with client goals.Draft Statements of Work (SOWs) and independently manage internal and external projects in the absence of a Project Manager.Exhibit innovative thinking and adaptability by effectively managing tasks and projects that have not been done before, without relying on documented processes or procedures.Proactively maintain an in-depth knowledge of the IDeaS Enterprise Solution and its business applications, including the business issues it solves, to anticipate client needs and deliver innovative solutions.Proactively monitor client success by regularly tracking and analyzing key metrics and measurements to identify opportunities for improvement and ensure optimal outcomes.Perform other duties, as needed and assigned.What You’ll Bring To Us…5+ Years of Customer Sucess or Client Relationship Management experience from hospitality technology industry or hotel technology industry. OR 8 Years Hotel Revenue Management experience at a Corporate Level (above property level).Strong understanding of Revenue Management or Revenue Analytics technologies in the hospitality / travel sector.Analytical and technical skills balanced by an ability to navigate the larger strategic picture and have strategic level conversations with senior stakeholders.Strong Presenational and excellent communication skills to be able to present to senior leadership both internally and externally.Who We Are….Passionate people. Loyal clients. Leading solutions.With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.We Support Who You Are….As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.Additional InformationTo qualify, applicants must be legally authorized to work in either the United Kingdom or Spain and should not require, now or in the future, sponsorship for employment visa status.All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.Resumes may be considered in the order they are received.IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.#IDeaSSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at IDeaS Revenue Solutions by 2xGet notified about new Senior Manager jobs in United Kingdom.London, England, United Kingdom 1 day agoSenior Strategy and Operations Manager, UK/EUGreater Manchester, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 month agoBirmingham, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 day agoSenior Business Operations Manager – RemoteBirmingham, England, United Kingdom 1 day agoGreater London, England, United Kingdom 2 weeks agoSenior Manager Strategy & Operations – TechnologyLondon, England, United Kingdom 2 days agoLondon, England, United Kingdom 1 month agoBarking, England, United Kingdom 2 days agoManaging Director (Executive Vice President) UK / EMEASenior Manager Strategy & Operations – TechnologyNewcastle, England, United Kingdom 2 days agoHead of Projects and Analytical SolutionsSenior Operations Manager – Service SupportSenior Brand Manager – VAMOS Portfolio (Cazcabel, CUT Rum, Blend, Urchin)Senior Manager Strategy & Operations – TechnologyBirmingham, England, United Kingdom 2 days agoSenior Global Category Manager – Travel & MobilityWe’re unlocking community knowledge in a new way. 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Senior IDeaS Success Manager, Enterprise employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IDeaS Success Manager, Enterprise
✨Tip Number 1
Familiarise yourself with IDeaS' products and services. Understanding the nuances of their Enterprise solutions will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of IDeaS on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations for the Senior Success Manager role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your ability to manage complex client relationships and drive satisfaction. Tailoring your stories to align with IDeaS' values will make a strong impression.
✨Tip Number 4
Stay updated on industry trends in hospitality technology and revenue management. Being knowledgeable about current challenges and innovations will position you as a thought leader during discussions with interviewers.
We think you need these skills to ace Senior IDeaS Success Manager, Enterprise
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or client relationship management, particularly in the hospitality technology sector. Use specific examples that demonstrate your ability to manage complex client issues and foster strong relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Highlight your understanding of revenue management technologies and how your skills align with the responsibilities outlined in the job description. Be sure to mention your ability to communicate effectively with senior stakeholders.
Showcase Your Analytical Skills: Since the role requires strong analytical skills, include examples of how you've used data to drive client success in previous positions. Discuss any metrics you tracked and how they led to improved outcomes for clients.
Prepare for Potential Questions: Anticipate questions related to your experience in managing client relationships and resolving complex issues. Be ready to discuss specific scenarios where you demonstrated innovative thinking and adaptability in your previous roles.
How to prepare for a job interview at JobLeads GmbH
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the Senior IDeaS Success Manager role. Familiarise yourself with the responsibilities and how they align with your experience in customer success or client relationship management.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples where you've used analytical skills to solve complex problems. Highlight your experience in revenue management or analytics technologies, as this is crucial for the role.
✨Demonstrate Strong Communication Abilities
Since the role involves presenting to senior leadership, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've effectively communicated with various stakeholders in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle client relationships. Think of scenarios where you've successfully managed client issues or led cross-functional teams to achieve positive outcomes.
