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For Companies At a Glance
- Tasks: Greet guests, manage bookings, and handle queries in a vibrant hotel environment.
- Company: Join JW Lees, a family-owned brewery with nearly 200 years of tradition and passion for hospitality.
- Benefits: Enjoy profit sharing, discounts on food, wellbeing support, and career growth opportunities.
- Why this job: Be part of a supportive team that values people and offers memorable experiences.
- Qualifications: No specific qualifications required; just bring your enthusiasm and great customer service skills.
- Other info: Work in a dynamic setting with a chance to progress your career in hospitality.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Hotel Receptionist Vacancy
We are looking for Receptionist to join our fabulous team.
What we offer our Receptionists:
- Annual profit share, ensuring you share in the success of the company
- 30% discount on food and drink across our pubs and inns for you and friends and family
- 50% off food when on shift
- Discounted stays in our hotels and inns
- Wellbeing support with our Employee Assistant Programme
- Great opportunities to grow in your role and progress your career
- Access to JW BenefitHub, giving you access to a huge range of high street and online discounts
What a Receptionist does at JW Lees:
- Meet and greet guests and visitors to the Hotel
- Manage face to face, on line and telephone bookings
- Check all reservations and room allocations
- Handle guest queries and requirements
- Check guests in and out of the Hotel
- Prepare restaurant reservations
- Maintain occupancy levels on the computer system
- Manage the computer system including room rates and changes
- Deal with customer requirements, complaints and service issues
- Handle cash and card payments
- Ensure a safe environment in which to work; report any hazard or maintenance defects immediately
About JW Lees:
Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.
We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:#
Proud – Savvy – Honest – Passionate – Personal – Together
AMRT1_UKCT
Contact Detail:
JW Lees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and hospitality industry. Understanding the basics of hotel operations, customer service expectations, and common guest queries will give you an edge during interviews.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll be the first point of contact for guests, so being able to communicate clearly and warmly is essential. Role-play scenarios with friends or family to build confidence.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from past experiences where you've successfully handled customer complaints or tricky situations. This will demonstrate your capability to manage challenges effectively.
✨Tip Number 4
Research JW Lees and their values. Aligning your personal values with theirs can make a strong impression. Be prepared to discuss how you embody their principles of being proud, honest, and passionate during your interview.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise skills like communication, problem-solving, and multitasking, which are crucial for a Receptionist role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position at JW Lees. Mention specific aspects of the company that appeal to you, such as their commitment to customer service and employee wellbeing.
Highlight Relevant Experience: In your application, focus on any previous roles where you've managed bookings, handled guest queries, or worked in a fast-paced environment. Use specific examples to demonstrate your capabilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Receptionist.
How to prepare for a job interview at JW Lees
✨Know the Company
Before your interview, take some time to research JW Lees. Understand their history, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Common Receptionist Scenarios
As a receptionist, you'll face various situations, from handling bookings to dealing with guest complaints. Prepare for these scenarios by practising your responses. Think about how you would greet a guest, manage a booking error, or resolve a complaint.
✨Showcase Your Communication Skills
Effective communication is key for a receptionist. During the interview, demonstrate your ability to communicate clearly and confidently. Use examples from past experiences where you successfully interacted with customers or resolved issues.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that reflect your interest in the role and the company. Inquire about opportunities for growth within the company or how they support their staff's wellbeing. This shows that you're thinking long-term and are invested in your potential future with them.
