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- Tasks: Onboard new employees and provide ongoing training for the Collections team.
- Company: Join Bounce, a fintech startup transforming debt recovery with AI and automation.
- Benefits: Enjoy flexible medical plans, 401K matching, and generous PTO.
- Why this job: Shape training processes and make a real impact in a fast-paced environment.
- Qualifications: Bachelor’s degree and 3+ years in corporate training, preferably in debt collections.
- Other info: Be part of a collaborative team focused on innovation and growth.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Training Specialist to join our growing team! The primary role of the Training Specialist will be to successfully onboard and build rapport with new employees with a focus on the Collections team. This position will also provide remedial coaching, training, and mentorship to tenured team members and will work closely with our Compliance and Operations departments. By actively engaging with employees you will enhance productivity, accelerate skill development, and increase overall performance and retention.This is an exciting opportunity to shape the training processes from the ground up and make a significant impact as we continue our rapid growth. If you thrive in fast-paced environments and love building something new, we want to hear from you!About UsBounceis a fintech startup revolutionizing debt recovery for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved.How You’ll Spend Your TimeFacilitate new hire onboarding and continuous development training programs for Bounce employeesDesign training programs that cover essential aspects of debt collection, legal compliance, communication, negotiation, and technologyCreate training materials including learning modules, interactive presentations and activities/quizzesEnsure all training materials are kept up-to-date with changes on a regular basisManage annual required trainings and ensure completion by applicable staff membersMaintain records in our LMS and document all completed trainingsMaintain communication with Collections & Compliance Managers to identify training opportunitiesEvaluate the effectiveness of training programs through feedback and data collection, making adjustments as necessaryMaintain an open and approachable demeanor and provide excellent service to internal clients, employees, stakeholders and external partnersRequirementsBachelor’s degree or equivalent years of work experience in corporate training positions3+ years of experience delivering employee training and building / writing curriculumPrevious experience in the Debt Collections industry is preferredWell versed in debt collection laws and regulations (FDCPA, UDAAP, FCRA)Strong presentation skills, comfortable facilitating training for individuals and groupsAbility to organize and prioritize work while managing multiple tasks and projects effectively during changeHighly skilled in computer applications, including virtual training delivery platforms, AI enhanced systems and the ability to quickly learn new systems and toolsExcellent written and oral communication skills, interpersonal skills, self-awareness and emotional intelligenceWhat We OfferSeveral medical health insurance plans to fit your needs401K + 5% Match15 Days PTO + 5 Days Sick timeCollaborative and innovative work environment #J-18808-Ljbffr
Training Specialist employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Specialist
✨Tip Number 1
Familiarise yourself with the debt collection industry and its regulations. Understanding laws like FDCPA, UDAAP, and FCRA will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your experience in designing training programmes. Be ready to discuss specific examples of how you've created engaging materials or facilitated successful training sessions in previous roles.
✨Tip Number 3
Highlight your ability to adapt and thrive in fast-paced environments. Share instances where you've successfully managed multiple projects or adapted training methods to meet changing needs.
✨Tip Number 4
Prepare to discuss your interpersonal skills and emotional intelligence. Being approachable and maintaining open communication is key in this role, so think of examples that showcase these traits.
We think you need these skills to ace Training Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training and development, particularly in the debt collections industry. Use specific examples that demonstrate your ability to onboard new employees and design effective training programmes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for training and development. Mention how your skills align with the role's requirements, especially your experience with compliance and operations. Show enthusiasm for shaping training processes at Bounce.
Showcase Your Skills: Emphasise your strong presentation and communication skills in both your CV and cover letter. Provide examples of how you've successfully facilitated training sessions or developed training materials in previous roles.
Highlight Relevant Qualifications: Clearly state your educational background and any certifications related to corporate training or debt collection laws. This will help demonstrate your qualifications and understanding of the industry standards required for the role.
How to prepare for a job interview at JobLeads GmbH
✨Showcase Your Training Experience
Be prepared to discuss your previous experience in delivering training and building curriculum. Highlight specific examples where you successfully onboarded new employees or improved existing training programmes, especially in fast-paced environments.
✨Demonstrate Knowledge of Debt Collection Laws
Since the role involves training on debt collection, make sure you are well-versed in relevant laws and regulations like FDCPA, UDAAP, and FCRA. Being able to discuss these confidently will show your expertise and understanding of the industry.
✨Prepare Engaging Training Materials
Think about how you would design training materials for the Collections team. Be ready to share ideas for interactive presentations or quizzes that could enhance learning and retention. This will demonstrate your creativity and ability to engage learners.
✨Emphasise Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, showcase your interpersonal skills by actively listening and responding thoughtfully to questions.
