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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring top-notch service and support.
- Company: Join a leading motor dealership known for its exceptional work culture in the North West.
- Benefits: Enjoy a competitive salary with OTE, plus a supportive team environment.
- Why this job: This role offers a chance to enhance customer experiences and grow your skills in a dynamic setting.
- Qualifications: Previous experience in a customer service advisor role is essential, preferably in a prestige dealership.
- Other info: Apply now and be part of a team that values personal connections and career growth!
The predicted salary is between 28575 - 32075 £ per year.
Service Advisor Prestige Franchised Motor Dealership – Bolton Our client, the best motor trade employer in the North West, is looking to recruit an experienced Service Advisor to join the team. Salary: £28,575 Basic | £32,075 OTE Working Hours: Monday to Friday: 8am to 6pm | Saturdays: 8:30am – 12:30pm (1 in 3) – As a service advisor you will be the first point of contact for customers in the Aftersales department. – You will check vehicles in and out, liaise with your customers ensuring the best possible customer experience and securing future work as necessary. – Dealing with customers\’ requirements for service and repair work in an efficient and courteous manner. – To carry out systematic follow up, up-sell and prospecting activities in order to maintain and build the volume of work for the service department. – Deliver exceptional levels of customer service. – You will also be required to promote additional products and services as well as working with the Workshop Controller and the Service Manager. – Must have experience in the role, ideally within a prestige dealership. Do you have experience in a customer service advisor role? If yes, apply today with an up to date CV! Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you\’ll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
Service Advisor employer: The Solution Auto
Contact Detail:
The Solution Auto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Prepare to discuss your previous experience in customer service, particularly in a similar role. Highlight any achievements or situations where you went above and beyond to ensure customer satisfaction.
✨Tip Number 3
Practice your communication skills, as being a Service Advisor requires clear and effective interaction with customers. Role-play common scenarios with a friend to build your confidence.
✨Tip Number 4
Research the company culture and values of the dealership. Being able to align your personal values with theirs can make a strong impression during your interview and show that you're a good fit for the team.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor, especially in a prestige dealership. Focus on customer service skills, vehicle knowledge, and any relevant achievements that demonstrate your ability to deliver exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing excellent customer service. Mention specific experiences that relate to the job description, such as handling customer inquiries or upselling services.
Highlight Relevant Experience: In your application, emphasise any previous roles where you dealt with customers in a service capacity. Include examples of how you efficiently managed customer requirements and contributed to a positive customer experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer-facing role like a Service Advisor.
How to prepare for a job interview at The Solution Auto
✨Know the Company
Before your interview, do some research on the dealership. Understand their values, reputation, and what makes them stand out in the motor trade. This will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints, demonstrating your ability to provide a great customer experience.
✨Familiarise Yourself with Automotive Terms
Brush up on automotive terminology and common service procedures. Being able to speak the language of the industry will not only impress your interviewers but also show that you are knowledgeable and passionate about the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, the dealership's future plans, or how success is measured in the Service Advisor role. It shows you're engaged and serious about the position.
