At a Glance
- Tasks: Lead a dynamic team and drive store performance while ensuring exceptional customer service.
- Company: Join Big Yellow Self Storage, a leading storage provider focused on employee wellbeing and career growth.
- Benefits: Enjoy competitive pay, bonuses, extra holiday for your birthday, and wellness support.
- Why this job: Be part of a vibrant culture that values teamwork, personal development, and community impact.
- Qualifications: No specific qualifications required; just bring your passion and enthusiasm for customer service.
- Other info: Full-time role with flexible shifts and opportunities for career advancement.
The predicted salary is between 26344 - 28978 ÂŁ per year.
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Big Yellow Self Storage provided pay range
This range is provided by Big Yellow Self Storage. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Role: Assistant Store Manager / Location: Hull / Salary: ÂŁ26,344 per annum (OTE ÂŁ28,978) plus bonus and benefits / Hours of work: 40 hours per week – 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.
What We Give Back To You
We believe if we can deliver a good work life balance and promote the health and wellbeing of our people, there’s a good chance they will stay happy, engaged and driven to build a career with us. Some of our excellent benefits include:
- Competitive rates of pay reviewed on an annual basis
- Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
- Additional day off for your Birthday
- Holiday entitlement of 28 days, increasing with service
- Training and support to help you develop a great career with us from day one
- Great pension and sharesave schemes
- Social events throughout the year
- Family friendly policies which include enhanced maternity, paternity and adoption packages
- Free on-site parking
- Cycle to work scheme and gym discounts
- Vouchers for important life events, birthdays and long service rewards
- Day off to volunteer for one of our charity partners
- Access to wellbeing support and employee assistance programme (EAP)
What you`ll be doing
Responsibilities
As an Assistant Store Manager, you will work closely with the Store Manager / Deputy Store Manager to help drive the success of store performance and your team’s development, so you will need to be aligned with our values, your team and delivering exceptional customer service. We love a bit of get up and go, so you won’t be afraid of getting stuck into your work with passion and enthusiasm. Some of your core responsibilities will be:
- Leading from the front and work shoulder to shoulder with your team
- Managing, recognising and rewarding your team whilst maximising the performance of your store
- Identify the potential of your team to ensure there is a strong pipeline of talent
- Support in creating a working environment where people are happy to come into work
- Ownership of store financial contribution in order to drive sales and control costs
- Ensure you and your team always provide the highest level of customer service
- Maintain commercial awareness of competitors to improve team and store performance
- Ensure you take responsibility for all aspects of store operations in the Store Managers absence, including maintaining the cleanliness and maintenance of the store, complying with health and safety standards, monitoring store security and accurate completion of administration
- Encourage a positive and flexible approach to daily management of the store/team
Find out more about a Store Role
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales, Administrative, and Customer Service
-
Industries
Retail
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Assistant Store Manager employer: Big Yellow Self Storage
Contact Detail:
Big Yellow Self Storage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with Big Yellow Self Storage's values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This shows that you're not just looking for a job, but are genuinely interested in contributing to their culture.
✨Tip Number 2
Highlight your leadership skills by sharing specific examples of how you've successfully managed teams in the past. Be prepared to discuss how you motivate and develop team members, as this is crucial for the Assistant Store Manager role.
✨Tip Number 3
Research the local market and competitors in Hull. Understanding the competitive landscape will allow you to speak knowledgeably about how you can drive sales and improve store performance, which is a key responsibility of the role.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think of examples where you've gone above and beyond to ensure customer satisfaction, as this aligns with the expectations for delivering exceptional service at Big Yellow Self Storage.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Assistant Store Manager position. Tailor your application to highlight relevant experience and skills that align with what Big Yellow Self Storage is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in retail management or customer service. Use bullet points to make it easy to read, and quantify your achievements where possible, such as sales increases or team performance improvements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past work that demonstrate your leadership skills, ability to drive sales, and commitment to exceptional customer service.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Big Yellow Self Storage
✨Show Your Leadership Skills
As an Assistant Store Manager, you'll be expected to lead your team effectively. Prepare examples of how you've successfully managed or motivated a team in the past, highlighting your ability to drive performance and create a positive work environment.
✨Demonstrate Customer Service Excellence
Exceptional customer service is key in this role. Be ready to discuss specific instances where you went above and beyond for customers, and how you would instil that same level of service in your team.
✨Understand the Business Metrics
Familiarise yourself with retail metrics such as sales targets, inventory management, and cost control. Be prepared to discuss how you can contribute to the store's financial success and improve overall performance.
✨Align with Company Values
Big Yellow Self Storage values a happy and engaged workforce. Research their company culture and values, and be ready to explain how your personal values align with theirs, showcasing your commitment to fostering a positive workplace.