Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage administrative tasks daily.
- Company: Join a dynamic team in a thriving company focused on customer satisfaction.
- Benefits: Enjoy hybrid working options after training and a supportive work environment.
- Why this job: Make a real impact while building relationships and enhancing your communication skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Initial training is full-time onsite in West Malling.
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting opportunity for a Customer Service Advisor. You will be responsible for providing excellent customer service and administrative skills. Initially, you will be based full-time in onsite in West Malling for training, with the option for hybrid working afterward. What You\’ll Do as the Customer Service Advisor: Provide excellent customer service to existing and new customers Build strong relationships with customers and colleagues Communicate with customers via email and phone Promote their products and servicesKey skills for the Customer Service Advisor: This role is for you if you have: Customer service experience Excellent verbal and written communication skills Team player abilities Ability to work well under pressure Good time management and prioritisation skills Proficiency in MS OfficeIf you\’re ready to make a difference, apply now and become a Customer Service Advisor
Customer Service Advisor employer: Clearwater People Solutions
Contact Detail:
Clearwater People Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will not only help you answer customer queries effectively but also demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be interacting with customers directly, being clear and concise will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from your past experiences. Think of situations where you successfully managed multiple tasks or resolved conflicts, as this will highlight your suitability for the role.
✨Tip Number 4
Demonstrate your teamwork skills by discussing how you've collaborated with others in previous roles. We value strong relationships, so sharing specific examples will help us see how you can contribute to our team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and relevant skills. Use specific examples that demonstrate your ability to communicate effectively and work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your skills align with the job requirements and express your enthusiasm for the opportunity to work with the company.
Highlight Relevant Skills: In your application, emphasise your proficiency in MS Office and any other tools you are familiar with. Mention your time management and prioritisation skills, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Clearwater People Solutions
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles. Highlight specific examples where you successfully resolved issues or went above and beyond for a customer, as this will demonstrate your capability in providing excellent service.
✨Demonstrate Strong Communication Skills
Since the role involves communicating with customers via email and phone, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you effectively communicated complex information to a customer.
✨Emphasise Teamwork
As a Customer Service Advisor, you'll need to work well with colleagues. Be ready to share examples of how you've collaborated with others in past roles, showcasing your ability to be a team player.
✨Prepare for Pressure Situations
The ability to work well under pressure is crucial. Think of instances where you managed tight deadlines or handled difficult customers, and explain how you maintained composure and delivered results.
