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- Tasks: Provide 1st and 2nd line support for ERP systems and troubleshoot IT issues.
- Company: Join a leading FMCG business where tech meets operations.
- Benefits: Enjoy hybrid working, competitive salary, and private healthcare.
- Why this job: Be the go-to tech guru in a dynamic environment with growth opportunities.
- Qualifications: Solid systems knowledge and a proactive, customer-focused mindset required.
- Other info: Hands-on role with a mix of ERP and IT responsibilities.
The predicted salary is between 28000 - 36000 £ per year.
ERP & IT Systems Support EngineerLocation: NorthamptonHours: Hybrid (1-3 days on-site / remainder WFH)Salary: £35,000 to £45,000 plus private HCType: Full-time, Permanent Join a leading multi-site FMCG business where tech and operations work hand in hand. We\’re looking for an ERP & IT Systems Support Analyst to keep our systems running smoothly and support users across the business. You\’ll be the go-to for ERP and IT support queries, playing a key role in day-to-day operations and supporting wider improvement projects. Roughly 70% ERP / 30% IT, this is a hands-on role for someone with solid systems knowledge and a proactive, customer-focused mindset. What You\’ll Be Doing: 1st and 2nd line support for our QAD ERP system and EDI integrationsTroubleshooting issues and working with external providers to resolve themUser onboarding, desktop setups, and hardware maintenanceSupporting Microsoft 365, Active Directory, and basic Azure admin tasksAssisting with IT and ERP projects – testing, rollout, and documentationCreating and…
ERP & IT Support Analyst employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP & IT Support Analyst
✨Tip Number 1
Familiarise yourself with the QAD ERP system and its functionalities. Understanding how it operates will not only help you in interviews but also demonstrate your proactive approach to learning about the tools you'll be supporting.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common IT issues and EDI integrations. Being able to discuss specific scenarios where you've successfully resolved problems can set you apart from other candidates.
✨Tip Number 3
Showcase your customer service skills during any interactions with us. As this role is customer-focused, demonstrating your ability to communicate effectively and support users will be crucial.
✨Tip Number 4
Engage with our company culture by researching our values and recent projects. This knowledge will help you align your answers with what we value as a team, making you a more appealing candidate.
We think you need these skills to ace ERP & IT Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and skills required for the ERP & IT Support Analyst position. Tailor your application to highlight relevant experience in ERP systems and IT support.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience with ERP systems, particularly QAD, and any IT support roles you've held. Use specific examples to demonstrate your problem-solving skills and customer-focused approach.
Showcase Technical Skills: Make sure to mention your proficiency in Microsoft 365, Active Directory, and any Azure admin tasks you have performed. This will show that you have the technical knowledge necessary for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention how you can contribute to improving their ERP and IT systems and support users effectively.
How to prepare for a job interview at Click To Hired
✨Know Your ERP Systems
Make sure you have a solid understanding of ERP systems, particularly QAD, as well as EDI integrations. Be prepared to discuss your experience with these systems and how you've resolved issues in the past.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting and resolving IT queries, be ready to share specific examples of challenges you've faced and how you approached solving them. This will showcase your proactive mindset.
✨Highlight Customer-Focused Mindset
As this position requires a customer-focused approach, think of instances where you've gone above and beyond to support users. Emphasise your communication skills and ability to work collaboratively with others.
✨Prepare for Technical Questions
Expect technical questions related to Microsoft 365, Active Directory, and Azure admin tasks. Brush up on these topics and be ready to explain your knowledge and experience clearly.
