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- Tasks: Troubleshoot and fix software issues while developing tools for operations.
- Company: Join Amazon Payments Services, a leader in processing millions of transactions daily.
- Benefits: Enjoy a team-oriented atmosphere with opportunities for growth and learning.
- Why this job: Work on large-scale systems that impact customers globally and enhance their payment experiences.
- Qualifications: 2+ years in software development or technical support; scripting experience required.
- Other info: Inclusive culture with support for applicants needing accommodations.
The predicted salary is between 36000 - 60000 £ per year.
The Amazon Payments Services processes millions of transactions every day across numerous countries and payment methods. Over 100 million customers and merchants send tens of billions of dollars moving at light-speed through our systems annually. We build systems that process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve customer experience across the globe, with support for currency choice, in-store payments, pay on delivery, credit and debit payments, seller disbursements, gift cards, and many new exciting and challenging ideas are in the works. If you are excited about the opportunity to learn and work on large scale distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities at the India Bangalore center. Come challenge yourself in our team-oriented atmosphere, and watch yourself grow with one of the fastest growing areas of the Amazon e-commerce services platform.Key job responsibilitiesPrimary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA and Ruby with Rails), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.Some of the key job functions- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services- Work on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts,AWS, web technologies projects.- Software deployment support in staging and production environments- Develop tools to aid operations and maintenance- System and Support status reporting- Ownership of one or more Digital products or components- Customer notification and workflow coordination and follow-up to maintain service level agreements- Work with support team for handing-off or taking over active support issues and creating a team specific knowledge baseBASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Experience scripting in modern program languages- Experience troubleshooting and debugging technical systemsPREFERRED QUALIFICATIONS- Knowledge of web services, distributed systems, and web application development- Experience troubleshooting & maintaining hardware & software RAID- Experience with REST web services, XML, JSONOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Posted: June 12, 2025 (Updated about 16 hours ago)Posted: June 12, 2025 (Updated about 16 hours ago)Posted: June 16, 2025 (Updated 1 day ago)Posted: June 16, 2025 (Updated 1 day ago)Posted: March 18, 2025 (Updated 1 day ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr
Support Engineer III, Payment Services employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer III, Payment Services
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Ruby, Rails, Java, and Python. Having hands-on experience or projects showcasing your skills in these languages can set you apart from other candidates.
✨Tip Number 2
Understand the principles of distributed systems and web services, as these are crucial for the role. Consider taking online courses or reading up on best practices to demonstrate your knowledge during interviews.
✨Tip Number 3
Prepare for troubleshooting scenarios by practising common technical problems related to payment services. Being able to articulate your thought process and problem-solving approach will impress interviewers.
✨Tip Number 4
Network with current or former employees in similar roles at Amazon. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Support Engineer III, Payment Services
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Support Engineer III position. Familiarise yourself with the technologies mentioned, such as Ruby, Java, and AWS, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in software development or technical support. Be specific about your troubleshooting skills and any relevant projects you've worked on that align with the job description.
Showcase Problem-Solving Skills: Since the role involves diagnosing and fixing production software issues, include examples of complex problems you've solved in previous roles. This will demonstrate your ability to handle the challenges outlined in the job description.
Craft a Tailored Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the role. Mention your passion for working with large-scale distributed systems and how your skills can contribute to improving customer experience at Amazon Payments Services.
How to prepare for a job interview at JobLeads GmbH
✨Understand the Role
Make sure you have a clear understanding of the Support Engineer III position and its responsibilities. Familiarise yourself with the technologies mentioned in the job description, such as Java, Ruby on Rails, and AWS, so you can discuss your relevant experience confidently.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples of how you've troubleshot and resolved complex technical issues in the past. Highlight your analytical thinking and how you approach problem-solving, as this role heavily relies on these skills.
✨Familiarise with Distributed Systems
Since the role involves working with large-scale distributed systems, brush up on your knowledge of web services and system architecture. Be ready to explain how you would handle challenges related to scalability and reliability.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and the company's approach to innovation in payment services. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
