Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Solve complex technical problems and enhance customer experience through troubleshooting.
- Company: Join Amazon Payments, a leader in creating world-class payment experiences.
- Benefits: Enjoy a collaborative culture, mentorship, and opportunities for personal growth.
- Why this job: Be part of a dynamic team focused on innovation and improving customer satisfaction.
- Qualifications: 2+ years in software development or technical support; Bachelor's degree required.
- Other info: Inclusive culture with support for workplace accommodations.
The predicted salary is between 36000 - 60000 £ per year.
Support Engineer II, Payments Acceptance and Experience Tech
rekindle program
Note: For more details on the rekindle program, please visit – https://www.amazon.jobs/en/landing_pages/rekindle
We enable Amazon Payments to build a world-class Payments Customer Experience (CX) and reduce the cost of payments. We collaborate closely with product teams and platform developers to maintain and enhance our services and performance. Our team embodies strong customer focus and a sense of urgency, leveraging data collection, analytics, and visualization to understand and improve our complex systems.
We uphold the value of “Work Hard. Have Fun. Make History” by sharing learning experiences from the front line with development teams. Whether you enjoy mastering a domain, multitasking during incidents, or process improvement, you\’ll find opportunities here.
The team comprises customer-focused individuals and industry-leading payment gateway leaders who mentor and challenge each other daily. We engage with other organizations to improve efficiencies and support future launches, enhancing our services and those of other teams.
Every day, we ask how we can improve the customer experience, product quality, support systems, or personal skills. We embrace challenges, working diligently to find root causes and solutions even in difficult situations.
About your role
This is not an ordinary Support Engineer position. If you enjoy solving complex technical problems, working with diverse global customers, and variety in your work, this role offers it all. As Amazon\’s support team evolves to scale with our growing business, Support Engineers are tasked with enhancing customer experience through advanced troubleshooting and aiding our global engineering teams in resolving challenging issues.
You will need to understand technology landscapes deeply and evaluate new technologies. You will influence your team and work with peers and leaders to set and revise standards for operational excellence within Amazon Pay. You will address abstract issues across multiple areas and drive improvements that can scale across services and platforms.
We value candidates with a strong understanding of modern cloud infrastructure, programming skills, operational experience, and a drive to innovate. You will be supported by robust backend systems, mature processes, and a motivated team committed to improving customer experience. Your expertise in monitoring and process improvement will help us achieve higher levels of availability, scalability, and reliability.
We are building our teams and systems to create the world\’s best services. We look forward to you joining us!
Key job responsibilities
- Troubleshooting, developing tools, automation, and monitoring solutions
- Performing software maintenance and configuration
- Implementing fixes for internally developed code (Python and Java)
- Updating, tracking, and resolving technical challenges
- Enhancing operational excellence and system readiness
BASIC QUALIFICATIONS
- 2+ years of software development or technical support experience
- Bachelor\’s degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience with Unix
PREFERRED QUALIFICATIONS
- Experience with AWS, networks, and operating systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations. For regions not listed, contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other protected categories.
#J-18808-Ljbffr
Support Engineer II, Payments Acceptance and Experience Tech employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer II, Payments Acceptance and Experience Tech
✨Tip Number 1
Familiarise yourself with Amazon's Payments ecosystem. Understanding how payments work within the Amazon framework will give you a significant edge during discussions and interviews. Dive into their services, customer experience strategies, and any recent innovations they've introduced.
✨Tip Number 2
Brush up on your technical skills, especially in Python and Java. Since the role involves implementing fixes for internally developed code, being able to demonstrate your coding abilities and problem-solving skills will be crucial. Consider working on small projects or contributing to open-source to showcase your expertise.
✨Tip Number 3
Network with current or former employees in similar roles. Engaging with them can provide insights into the team culture and expectations. They might share valuable tips on what to focus on during your application process and how to stand out.
✨Tip Number 4
Prepare to discuss your experience with troubleshooting and debugging technical systems. Be ready to share specific examples of challenges you've faced and how you resolved them. This will demonstrate your hands-on experience and ability to think critically under pressure.
We think you need these skills to ace Support Engineer II, Payments Acceptance and Experience Tech
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Support Engineer II position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in software development or technical support, particularly any work with Unix, AWS, or programming languages like Python and Java. Use specific examples to demonstrate your skills.
Showcase Problem-Solving Skills: Since the role involves troubleshooting complex technical issues, include examples of how you've successfully resolved similar challenges in the past. This could be through specific projects or situations where you improved operational excellence.
Tailor Your Application: Make sure your application reflects the values and culture of Amazon. Use phrases from the job description, such as 'customer experience' and 'operational excellence', to show that you align with their mission and are a good fit for the team.
How to prepare for a job interview at Amazon
✨Understand the Role
Make sure you have a solid grasp of what a Support Engineer II does, especially in the context of Payments Acceptance and Experience Tech. Familiarise yourself with the key responsibilities mentioned in the job description, such as troubleshooting, developing tools, and enhancing operational excellence.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with software development, particularly in Python and Java, as well as your familiarity with Unix systems. Highlight any relevant projects or challenges you've tackled that demonstrate your technical prowess.
✨Emphasise Customer Focus
Since the role involves improving customer experience, be ready to share examples of how you've successfully addressed customer issues in the past. Discuss your approach to problem-solving and how you prioritise customer satisfaction in your work.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your troubleshooting skills and ability to handle complex technical problems. Practice articulating your thought process when diagnosing issues and implementing solutions, as this will showcase your analytical abilities.
