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- Tasks: Lead customer support and ensure smooth daily operations in a vibrant hospitality setting.
- Company: Join a top hospitality and lifestyle business in the heart of Belfast.
- Benefits: Enjoy a competitive salary of £26,400 with opportunities for skill development.
- Why this job: Perfect for those wanting to enhance their customer service skills in a dynamic environment.
- Qualifications: Must be tech-savvy with CRM/CMS experience and excellent communication skills.
- Other info: This is a temporary role with potential for permanent placement; immediate start required.
The predicted salary is between 26400 - 26400 £ per year.
Location: Northern Ireland, County Antrim, BelfastSalary: Up to £26400.00 per annumContacts: Adam Kelly, adam.k@honeycomb.jobsJob Ref: BBBH58945Expiry date: 2025-08-13Honeycomb is delighted to be working with our client, a leading hospitality and lifestyle business, to recruit for a temporary Customer Support Lead/Front of House for their stunning Belfast operation.This role is ideal for you if you are looking to build on your existing customer service, marketing, and administration experience. You will ensure the smooth running of operations day-to-day, resolve customer and client queries as applicable, promote internal events and create a positive welcoming atmosphere. This role will require someone who is technically competent with CRM/CMS and email marketing systems, who enjoys fostering relationships and bringing a can do attitude to any situation.To succeed in this role, you should be an effective communicator in any exchange, have a keen eye for detail, manage your workload efficiently and always bring a positive outlook. Working collaboratively is key, if you\’re a team player who also enjoys some independence then this is the opportunity for you.This position is suited to someone who can start right away. The salary is £26,400. This role is fully onsite with no hybrid working involved. This is an amazing opportunity to build your skill-set working with a leading client in their market. This is initially a 3 month contract with a view to permanency.To speak in absolute confidence about this opportunity, please send an up to date CV via the link provided or contact Adam Kelly, Recruitment Consultant at Honeycomb on 028 96207050.If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.Honeycomb is committed to providing equality of opportunity to all.** Please note, we are receiving an exceptionally high number of applications and present and will be unable to shortlist candidates who are not meeting the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding. ** #J-18808-Ljbffr
Customer Support Lead (City Centre) employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Lead (City Centre)
✨Tip Number 1
Familiarise yourself with the hospitality and lifestyle sector. Research the company and its values, as well as any recent news or events related to them. This will help you demonstrate your genuine interest during any conversations.
✨Tip Number 2
Brush up on your CRM/CMS and email marketing skills. Since technical competence is a requirement, consider taking a quick online course or tutorial to ensure you're comfortable discussing these tools in an interview.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer queries in the past. Think about specific situations where your communication skills and attention to detail made a difference, as these will be key points to highlight.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Customer Support Lead (City Centre)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service, marketing, and administration experience. Use keywords from the job description to demonstrate that you meet the specific requirements for the Customer Support Lead role.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and positive attitude. Mention specific examples of how you've successfully resolved customer queries or fostered relationships in previous roles.
Highlight Technical Competence: Since the role requires technical skills with CRM/CMS and email marketing systems, be sure to include any relevant experience or training you have in these areas. This will show that you're prepared for the technical aspects of the job.
Follow Application Instructions: Ensure you submit your application through the link provided in the job posting. Double-check that all required documents are included and that your contact information is up to date before hitting send.
How to prepare for a job interview at JobLeads GmbH
✨Showcase Your Customer Service Skills
As a Customer Support Lead, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction. This will demonstrate your competence and commitment to excellent service.
✨Familiarise Yourself with CRM/CMS Tools
Since the role requires technical competency with CRM and CMS systems, make sure you brush up on these tools before the interview. Be ready to discuss your experience with them and how you've used them to enhance customer interactions in previous roles.
✨Emphasise Team Collaboration
The job description highlights the importance of teamwork. Think of instances where you worked effectively within a team to achieve a common goal. Sharing these stories will show that you can collaborate well while also being able to work independently.
✨Bring a Positive Attitude
A positive outlook is essential for this role. During the interview, convey your enthusiasm for the position and the company. Share how your positive attitude has helped you overcome challenges in the past, as this will resonate well with the interviewers.
