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- Tasks: Lead diverse services for vulnerable young people, ensuring quality and performance.
- Company: Centrepoint is the UK's leading youth homelessness charity, helping over 16,000 young people annually.
- Benefits: Enjoy 25 days annual leave, healthcare cash plan, private medical insurance, and more.
- Why this job: Make a real difference in ending youth homelessness while developing your leadership skills.
- Qualifications: Experience in managing supported housing, strong people management, and budget skills required.
- Other info: Join a diverse team committed to fairness and equality in tackling youth homelessness.
The predicted salary is between 35400 - 41900 £ per year.
4 weeks ago Be among the first 25 applicants
This range is provided by Centrepoint. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Contract: Full Time Permanent
Salary: £41,400- £50,198
Closing Date: Monday 30th June 2025
Interviews will be held w/c 7th July 2025
Centrepoint, the UK’s leading youth homelessness charity, is seeking an experienced and driven Operations Manager to lead our diverse and growing services in Bradford.
About Us
We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.
Together with our partners, we support over 16,000 young people each year.
As Operations Manager, you will play a leading role in driving Centrepoint’s vision by running effective, needs-led services, building strong local relationships with commissioners and ultimately achieving positive outcomes for young people. Our Bradford services include a range of supported accommodation and floating support projects for vulnerable young people, including care leavers and those at risk of homelessness. This is a key leadership role focused on driving service quality, supporting cultural change and improving outcomes. Bradford is a dynamic and complex patch requiring a leader who can confidently manage multiple sites, address performance challenges, and build high-performing, inclusive teams.
About You
We’re looking for someone who can bring the following:
- Proven experience of managing supported housing or similar services across multiple sites
- A strong track record of tackling underperformance and leading teams through change
- Confident people management skills, with the ability to build trust and hold staff accountable
- High emotional intelligence and excellent interpersonal skills
- Experience of driving service improvements and embedding a performance-led culture
- A calm, decisive approach to managing risk, safeguarding, and complex staffing issues
- Ability to work strategically and operationally — balancing long-term goals with day-to-day demands
- Skilled in budget management, performance reporting and working to contractual KPIs
- Familiarity with the challenges faced by vulnerable young people, especially care leavers and those at risk of homelessness
- Alignment with Centrepoint’s values of integrity, energy, humility, entrepreneurship, accountability, and focus
What You’ll Be Doing
In this role, you will:
- Lead a number of dispersed services, providing strong and effective leadership and development for all staff
- Build effective and productive working relationships with commissioners and other stakeholders across the Bradford area
- Oversee the quality and performance of services, driving improvements and identifying new business opportunities
- Ensure compliance with relevant legislation and contractual obligations, maintaining a strong safeguarding culture
- Foster a values-led, inclusive and performance-driven environment where staff and young people can thrive
- Champion a culture of continuous improvement and staff development, supporting managers to deliver high-quality outcomes.
This is a fantastic opportunity for someone with operational leadership experience and a passion for making a difference to use their skills to help end youth homelessness in Bradford.
Why join Centrepoint?
In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:
- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
- Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
- Private Medical insurance
- Income protection
- Employer pension contributions of 5%
- Access to Cycle 2 Work loan scheme
- An interest-free travel loan
At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.
We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.
Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.
Don’t miss out on this fantastic opportunity to join our team as an Operations Manager – click ‘Apply’ now!
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Operations Manager employer: Centrepoint
Contact Detail:
Centrepoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with Centrepoint's mission and values. Understanding their commitment to ending youth homelessness will help you align your responses during interviews, showcasing your passion for the cause.
✨Tip Number 2
Network with professionals in the sector, especially those who have experience in supported housing or similar services. Engaging with them can provide insights into the challenges faced and may even lead to valuable referrals.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams through change or tackled underperformance. Being able to share these stories will demonstrate your leadership skills and emotional intelligence.
✨Tip Number 4
Research the local Bradford area and its unique challenges regarding youth homelessness. Showing that you understand the community's needs will set you apart as a candidate who is ready to make a real impact.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Operations Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in managing supported housing or similar services. Use specific examples to demonstrate your achievements in driving service improvements and managing teams.
Write a Strong Cover Letter: In your cover letter, express your passion for ending youth homelessness and how your values align with Centrepoint's mission. Highlight your leadership experience and ability to manage multiple sites effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Centrepoint
✨Understand Centrepoint's Mission
Before the interview, make sure you fully understand Centrepoint's mission to end youth homelessness. Familiarise yourself with their values and how they align with your own experiences and beliefs. This will help you demonstrate your passion for the role and commitment to their cause.
✨Showcase Your Leadership Experience
Prepare specific examples from your past roles where you've successfully managed teams or services across multiple sites. Highlight your ability to tackle underperformance and lead teams through change, as this is crucial for the Operations Manager position.
✨Demonstrate Emotional Intelligence
Given the nature of the role, it's important to showcase your emotional intelligence and interpersonal skills. Be ready to discuss how you've built trust with staff and stakeholders in previous positions, and how you handle complex staffing issues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in managing services for vulnerable young people and how you would address them effectively.
