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- Tasks: Lead a supportive team to manage incidents and ensure smooth operations.
- Company: Join Telent, a company dedicated to connecting and protecting the nation's critical infrastructure.
- Benefits: Enjoy 34 days holiday, a pension scheme, and discounts on cinema and shopping.
- Why this job: Make a real impact while working in an inclusive culture that values your ideas.
- Qualifications: ITIL Foundation V4 and experience with KPIs/SLTs required; Microsoft Office proficiency is a plus.
- Other info: Opportunity for growth across various sectors and roles within the company.
The predicted salary is between 36000 - 60000 £ per year.
Duty Manager Do you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative to find solutions to problem out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering or supervising maintenance, installation, cabling or civils works. Help build and keep the nation\’s critical infrastructure connected and protected 24/7. The role of Duty Manager is to ensure the quality and progression of all incidents, particularly focused on Outages and high priority incidents and keeping KPI performance high and cost penalties low. What you\’ll do: Provide support to internal and external within agreed service levels. Take a proactive approach towards problem solving and identifying areas requiring improvement. Participation, through effective team working, in meeting business performance targets, thereby contributing to the achievement of the overall business objectives and critical success factors All audits of resolved incidents are carried out. All incidents have the latest upto date information and Taskings are relevant and being progressed. Ensure that the incident record is kept up to date throughout the incident lifecycle. Responsible for all incidents within the incident management solution. Tickets owned are notified/escalated as appropriate in line with KPIs (Check and escalate failures) Any process breach is escalated against tickets that are owned. Identify capability issues with any Shift Engineer and escalate as appropriate. Correct Operational Categorisation of all tickets owned. Key Requirements: ITIL Foundation V4 Experience of delivering against KPIs/SLTs Proficient with Microsoft Office Suite or related software.What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent
Duty Manager employer: Telent Technology Services Limited
Contact Detail:
Telent Technology Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with ITIL principles, especially the ITIL Foundation V4. Understanding these concepts will not only help you in the interview but also demonstrate your commitment to effective incident management.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully managed incidents or improved processes. This will highlight your proactive approach and ability to work under pressure.
✨Tip Number 3
Research the company’s current projects and challenges in the field. Being knowledgeable about their operations will allow you to engage in meaningful conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Duty Manager position. Highlight key skills such as problem-solving, KPI management, and teamwork in your application.
Tailor Your CV: Customise your CV to reflect your experience with incident management, ITIL practices, and any relevant software proficiency. Use specific examples that demonstrate your ability to meet KPIs and manage incidents effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly your proactive approach to problem-solving and team collaboration.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are crucial for a Duty Manager.
How to prepare for a job interview at Telent Technology Services Limited
✨Understand the Role
Make sure you have a clear understanding of the Duty Manager role and its responsibilities. Familiarise yourself with incident management processes and how they relate to KPIs, as this will show your potential employer that you're serious about the position.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've successfully identified problems and implemented solutions. This is crucial for a role that requires proactive problem-solving in high-pressure situations.
✨Familiarise with ITIL Framework
Since the job requires an ITIL Foundation V4 certification, brush up on the key concepts and principles of ITIL. Be ready to discuss how you’ve applied these principles in previous roles or how you plan to use them in this position.
✨Demonstrate Teamwork
The role involves working closely with both internal and external teams. Prepare to discuss your experience in team settings, highlighting how you contribute to achieving business performance targets and fostering a supportive work environment.
