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- Tasks: Handle claims, communicate with clients, and negotiate settlements in a dynamic environment.
- Company: Join Davies, a forward-thinking company dedicated to providing excellent claims management services.
- Benefits: Enjoy hybrid work options, continuous training, and a supportive team culture.
- Why this job: This role offers growth opportunities and the chance to make a real impact in claims handling.
- Qualifications: Experience in managing claims and knowledge of civil procedure rules are essential.
- Other info: Ideal for those looking to develop their skills in a collaborative setting.
The predicted salary is between 28800 - 43200 £ per year.
Claims Handler
Department: Claims Management
Employment Type: Permanent – Full Time
Location: Birmingham
Description
Hours: Full-Time, 35 hours per week Monday – Friday.
Location: Hybrid, one day a week at our company premises at either Stoke-on-Trent or Glasgow
Our Opportunity: Davies is on the lookout for Claims Handlers to enhance our growing Casualty team. This role offers a stimulating environment where the selected individual will be joining a committed team, providing a first-class proactive claims handling service to major clients.
Key Responsibilities
- Liaison: Communicate with insurers, policyholders, and brokers.
- Investigation: Handle allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
- Evidence Gathering: Obtain all relevant evidence and documentation.
- Resolution: Determine appropriate actions to resolve each case.
- Reporting: Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.
- Negotiation: Negotiate settlements within agreed authority limits.
- Professional Correspondence: Maintain proactive communication with all parties involved.
- Adherence to Procedures: Handle cases according to documented procedures and client requirements.
- Reserve Management: Regularly review and maintain proper reserves.
- Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company facilitated training programs.
Skills, Knowledge & Expertise
Essential:
- Proficiency in managing Claims from cradle to grave.
- Experience with the investigation of Liability Claims.
- Knowledge of how to value injury claims.
- Understanding of Civil Procedure Rules and the Claims Portal.
- Commitment to delivering outstanding customer service.
- Collaborative team player.
- Management of personal caseload.
- Demonstrated adaptability and versatility.
Desirable:
- Experience in managing Noise Induced Hearing Loss claims.
- Familiarity with reserving strategies.
- Exceptional communication abilities across various levels.
This role is tailored for individuals who are eager to apply their claim handling expertise and are ready to grow within a forward-thinking company. If you possess the essential skills and are looking for a challenging yet rewarding career, Davies welcomes your application.
Job Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100\’s of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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Claims Handler employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the specific types of claims you'll be handling, especially Liability Claims. Understanding the nuances of these claims will not only boost your confidence but also demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your negotiation skills. Since the role involves negotiating settlements, being able to articulate your points clearly and persuasively can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the insurance and claims industry. Engaging with others in the field can provide insights into the company culture at Davies and may even lead to referrals.
✨Tip Number 4
Stay updated on the latest changes in Civil Procedure Rules and the Claims Portal. Showing that you're proactive about continuous learning can impress potential employers and highlight your commitment to the role.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing claims from start to finish. Include specific examples of your work with liability claims and any relevant knowledge of civil procedure rules.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and your commitment to excellent customer service. Mention your ability to negotiate settlements and your experience with evidence gathering.
Highlight Relevant Skills: In your application, emphasise your collaborative skills and adaptability. Mention any experience you have with Noise Induced Hearing Loss claims or reserving strategies, as these are desirable for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any errors. Ensure that your communication is professional and clear, reflecting the proactive approach expected in the role.
How to prepare for a job interview at Davies
✨Showcase Your Claims Experience
Be prepared to discuss your previous experience managing claims from start to finish. Highlight specific cases you've handled, particularly those involving liability claims, as this will demonstrate your expertise and suitability for the role.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with insurers, policyholders, and brokers, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've effectively communicated in past roles.
✨Understand the Legal Framework
Familiarise yourself with the Civil Procedure Rules and the Claims Portal. Being able to discuss these topics during the interview will show that you have a solid understanding of the legal aspects of claims handling, which is essential for the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you may need to demonstrate your problem-solving and negotiation skills. Think of examples where you've successfully resolved claims or negotiated settlements, and be ready to explain your thought process and the outcomes.
