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For Companies At a Glance
- Tasks: Assist customers via chat, email, phone, and postal correspondence.
- Company: Join a leading consultancy firm known for innovation and exceptional service.
- Benefits: Earn Ā£16.50 per hour with a 6-month contract and work Monday to Friday.
- Why this job: Be part of a vibrant team making a real impact in customer service.
- Qualifications: Previous customer service experience and strong problem-solving skills required.
- Other info: On-site role located in Newcastle; apply directly for this exciting opportunity.
Job Description
As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. The main focus of this role is putting the customers first and solving their problem. You will be handling sensitive data / information so it is imperative that you follow all GDPR rules and regulations.
\\n\\nEssential Skills \\n\\nPrior customer experience / contact centre experience \\nStrong awareness of FCA rules and regulations \\nGood Communication skills both written and verbal \\nBackground in banking, insurance or any financial service\\nExperience working within a dynamic, fast paced environment is preferable.Ā£15.54 per hour | Newcastle Based NE27 0by onsite | 6 Months contract with possibility of extension \\n\\nIf the above seems of interest to you then please apply directly to the AD or send your CV to (url removed)\\n\\nRandstad Technologies is acting as an Employment Business in relation to this vacancy
Customer Service Representative employer: Randstad Technologies Recruitment
Contact Detail:
Randstad Technologies Recruitment Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Customer Service Representative
āØTip Number 1
Familiarise yourself with the company and its values. Understanding the consultancy firm's mission and how they approach customer service will help you align your responses during any interviews or discussions.
āØTip Number 2
Brush up on your problem-solving skills. Since the role involves managing complex queries, think of examples from your past experience where you've successfully resolved issues, as these will be valuable in demonstrating your capabilities.
āØTip Number 3
Get comfortable with ServiceNow or similar customer service systems. If you have experience with ticketing systems, be ready to discuss how you've used them effectively in previous roles.
āØTip Number 4
Prepare for questions about FCA rules and regulatory compliance. Having a solid understanding of these regulations will show that you're not only capable of providing excellent customer service but also aware of the necessary compliance standards.
We think you need these skills to ace Customer Service Representative
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights your previous customer service experience, especially in fast-paced environments. Emphasise any roles where you managed complex queries or used customer service systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention specific examples of how you've resolved customer issues and contributed to a positive customer journey in past roles.
Highlight Relevant Skills: In your application, clearly outline your problem-solving skills and IT literacy. Mention your understanding of FCA rules and regulatory compliance, as these are essential for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, and that your communication is clear and professional, reflecting the standards expected in customer service.
How to prepare for a job interview at Randstad Technologies Recruitment
āØShowcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially in a fast-paced environment. Share specific examples of how you've successfully handled complex queries or resolved issues to demonstrate your problem-solving skills.
āØFamiliarise Yourself with ServiceNow
Since the role involves using ServiceNow for ticketing, itās beneficial to have a basic understanding of this system. If youāve used similar platforms before, mention that experience and express your willingness to learn quickly.
āØUnderstand FCA Rules and Compliance
Brush up on your knowledge of FCA rules and regulatory compliance as they are essential for this role. Being able to discuss these topics confidently will show that you are serious about maintaining high standards in customer service.
āØPractice Clear Communication
As communication is key in this role, practice articulating your thoughts clearly and professionally. Consider doing mock interviews or speaking with friends to refine your verbal and written communication skills.
