Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to enhance student experiences and ensure their safety and satisfaction.
- Company: Unite Students is the UK's largest provider of purpose-built student accommodation.
- Benefits: Enjoy a competitive salary, bonus, 25 days holiday, and health perks.
- Why this job: Join a vibrant culture focused on inclusivity and personal growth while making a real impact.
- Qualifications: Looking for passionate individuals with leadership potential and strong communication skills.
- Other info: This role requires a basic criminal record check for safeguarding purposes.
The predicted salary is between 22700 - 30400 £ per year.
Join to apply for the Student Experience Team Leader role at Unite Students
1 day ago Be among the first 25 applicants
Join to apply for the Student Experience Team Leader role at Unite Students
Get AI-powered advice on this job and more exclusive features.
Location: Oxford
Location: Oxford
Salary: £26,789 – £30,432 per annum (depending on experience), plus bonus and benefits
Hours: 37.5 hours per week. Student Experience Team Leaders work 5 days out of 7,between the hours of 7am and 10pm. Weekends will be required on a rota basis.
Do you have a passion for delivering exceptional customer service and care? Then we have room for you, in a company that will recognise, reward, and grow your potential.
We are Unite Students , a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK. We are looking for friendly, caring and ambitious people to join us as Student Experience Team Leaders to help us provide an outstanding service to the students who call US Home.
You will be responsible for the day-to-day operation of one of our properties, in an extremely varied role where no two days will be the same! You will be leading a small team of Student Experience Team Members, whilst also getting stuck in yourself to lead by example. Ensuring that our students have a world class experience will be at the heart of everything you do, whether this is supporting students in their first years away from home or working with your team to exceed our customers s expectations.
You Will Be
- Supporting the day-to-day activities of the team, including delegating tasks and setting targets and working alongside the team to achieve them
- Responsible for the safety and security of the building and the students whilst on duty, making sure your team conducts the necessary checks
- Supporting the training and development of your team members to help them reach their potential
- Making sure your team provides a welcoming reception to all the students who call our building home and accountable for your team`s responsiveness to solving our students` problems
- Working with managers and partners to support our students` wellbeing should they find themselves in vulnerable or difficult situations
- Organising events to create and build an inclusive community where our students can relax and be themselves
- Proactively driving local sales activity against given targets
What we`re looking for:
- You are able to delegate tasks fairly, bearing in mind your team`s strengths and weaknesses
- You are hardworking and willing to get stuck in alongside your team
- You are a confident operator ready to take the first step into leadership
- You communicate effectively, by actively listening, making points logically, and by using appropriate language, tone, and gesture
- You remain calm and focussed, even in difficult or pressurised situations
- You have the ability to find a solution to a new situation or challenge
- You are confident working both alone on your own or as part of a team
- You understand and respect the diversity of others` cultures, beliefs, and backgrounds.
What You`ll Get in Return
- A discretionary annual bonus so you can share in the company`s success
- 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer that embraces individuality , and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success , for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Internship
Job function
-
Job function
Information Technology
Referrals increase your chances of interviewing at Unite Students by 2x
Oxford, England, United Kingdom 1 day ago
Bicester, England, United Kingdom 1 week ago
Oxford, England, United Kingdom 6 days ago
Reading, England, United Kingdom 2 weeks ago
Aylesbury, England, United Kingdom 3 weeks ago
Oxford, England, United Kingdom 6 days ago
Reading, England, United Kingdom 2 weeks ago
Oxford, England, United Kingdom 3 days ago
Oxford, England, United Kingdom 2 weeks ago
Bicester, England, United Kingdom 2 days ago
Henley-On-Thames, England, United Kingdom 1 week ago
Reading, England, United Kingdom 1 month ago
Oxford, England, United Kingdom 1 week ago
Reading, England, United Kingdom 1 month ago
Banbury, England, United Kingdom 1 week ago
Oxfordshire, England, United Kingdom 1 week ago
Team Executive Assistant to 3 Vice Presidents, AI Research Organisation
Abingdon-On-Thames, England, United Kingdom 2 weeks ago
Oxford, England, United Kingdom 1 week ago
Oxford, England, United Kingdom 1 month ago
Wantage, England, United Kingdom 1 week ago
Abingdon-On-Thames, England, United Kingdom 5 months ago
Witney, England, United Kingdom 4 days ago
Assistant Manager, UK Customs Center of Excellence
Witney, England, United Kingdom 23 hours ago
Operations Team Lead – Cloud and Infrastructure
Buckinghamshire, England, United Kingdom 1 week ago
Bicester, England, United Kingdom 1 week ago
Hermitage, England, United Kingdom 1 week ago
Reading, England, United Kingdom 2 weeks ago
Reading, England, United Kingdom 4 days ago
Reading, England, United Kingdom 1 week ago
Assistant Manager – London Gatwick Airport – New Store Opening!
Horley, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Student Experience Team Leader employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Team Leader
✨Tip Number 1
Familiarise yourself with Unite Students' values and culture. Understanding their commitment to diversity and inclusion will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your leadership skills and ability to handle challenging situations. Highlighting specific instances where you've successfully led a team or resolved conflicts will make you stand out.
✨Tip Number 3
Research the local student community in Oxford. Being knowledgeable about the needs and challenges faced by students in the area will show your genuine interest in enhancing their experience and will give you an edge in discussions.
✨Tip Number 4
Network with current or former employees of Unite Students if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Student Experience Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to support and develop a team, as well as your commitment to providing exceptional student experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating inclusive environments and your understanding of the challenges students face. Mention how your skills align with the responsibilities of the Student Experience Team Leader role and why you want to work for Unite Students.
Showcase Leadership Skills: Emphasise your leadership qualities in both your CV and cover letter. Provide examples of how you've successfully delegated tasks, resolved conflicts, or motivated a team in previous roles. This will demonstrate your readiness for a leadership position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Unite Students
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help customers, especially in challenging situations.
✨Demonstrate Leadership Skills
As a Student Experience Team Leader, you'll need to show that you can lead a team effectively. Prepare to discuss your leadership style and provide examples of how you've successfully managed or motivated a team in the past.
✨Highlight Problem-Solving Abilities
Be ready to discuss how you approach problem-solving, especially in high-pressure situations. Think of scenarios where you had to find quick solutions and explain your thought process during those times.
✨Emphasise Inclusivity and Diversity
Unite Students values diversity and inclusion, so be prepared to talk about your understanding of different cultures and how you would create an inclusive environment for all students. Share any relevant experiences that showcase your commitment to these values.
