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For Companies At a Glance
- Tasks: Lead the adoption strategy and support customer experience through technology.
- Company: TransUnion is a global leader in credit reference and risk management services.
- Benefits: Enjoy 26 days of annual leave, wellness days, private healthcare, and a generous pension scheme.
- Why this job: Join a forward-thinking team that values growth, inclusivity, and flexibility in the workplace.
- Qualifications: 5+ years in Salesforce or related tech, strong analytical skills, and experience with Agile methodologies.
- Other info: Open to training for the right candidate; flexible working arrangements available.
The predicted salary is between 36000 - 60000 £ per year.
TransUnion\’s Job Applicant Privacy Notice
What We\’ll Bring
We Are TransUnion:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.
What You\’ll Bring
We’re looking for a Technology Adoption Advisor to join our growing Solutions Architecture team.
This role will act as a Key – Advisor of the Customer Experience Operations team and is responsible for leading our Adoption strategy owning the PendoAdopt platform to track usage, understand user behaviors and create in app guidance to support easier usage for customers. This role will partner and collaborate with SMEs across the Illuminate process to gather requirements, prioritize and make recommendations for adoption best practice. The Technology Adoption Advisor will have the opportunity to lead our project to help understand and drive platform ROI, and increase revenue from reduced time spent on our processes
Day To Day You’ll Be
- Manage the implementation, maintenance, adoption, and support for Pendo technology platform
- Assist and develop use cases, for behavioral tracking and recommended improvements through guides and training.
- Coaching the Operations teams through the solutions capabilities and utilization of technology in line with the strategy and roadmap
- Production of reporting and analysis to support objectives and demonstrate outcomes
- Supporting change management plans for stakeholder alignment, user training, guidance, and documentation
- Partner closely with senior leadership to develop strategic direction for adoption projects and planning such as inclusion of the technology across our techstack
Essential Skills & Experience
- 5+ years of experience in Salesforce, Sales, Marketing and Operations technology
- Aptitude to rapidly learn and take advantage of new concepts, tools, managed packages and/or related technologies required to meet the needs of the business and/or organization
- Strong knowledge of CRM application development, processes, and best practices
- Highly analytical with reporting experience
- Experience leading discovery sessions, defining business requirements, writing user stories and creating detailed design documentation
- Demonstrated ability to optimally present a point of view and clearly articulate the rationale highlighting deviations from standard and potential risks
- Experience with Agile methodologies such as SCRUM or SAFe.
- Experience with goal setting, performance management and development planning desired
Desirable Skills & Experience
- A team player with a high level of accountability, a proactive approach and ease with change and ambiguity
Impact You\’ll Make
What’s In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
Benefits
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:
- 26 days’ annual leave + bank holidays (increasing with service)
- Global paid wellness days off + a bonus day off to celebrate your birthday
- A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
- Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
- Access to our diversity forums and communities so you can get involved in causes close to your heart
TransUnion – a Place To Grow
If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.
Flexibility At TU
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.
Additional Support
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com
Interview & Hiring Process
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.
We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.
Find Out More About Life At TU UK
https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title
Advisor, Business Operations
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Technology Adoption Advisor employer: Transunion
Contact Detail:
Transunion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Adoption Advisor
✨Tip Number 1
Familiarise yourself with the Pendo technology platform, as this is a key aspect of the role. Understanding its features and functionalities will not only help you in interviews but also demonstrate your proactive approach to learning.
✨Tip Number 2
Network with professionals who are already working in technology adoption or related fields. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with Salesforce and CRM applications in detail. Be ready to share specific examples of how you've used these tools to drive user adoption and improve processes.
✨Tip Number 4
Showcase your analytical skills by preparing case studies or examples of how you've used data to inform decision-making in previous roles. This will highlight your ability to contribute to the reporting and analysis aspects of the job.
We think you need these skills to ace Technology Adoption Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Salesforce, Sales, Marketing, and Operations technology. Emphasise your analytical skills and any experience with CRM application development.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about technology adoption and how your background aligns with the role. Mention specific examples of how you've successfully implemented technology solutions in previous roles.
Showcase Your Analytical Skills: Provide examples in your application that demonstrate your ability to analyse data and produce reports. Highlight any experience you have with Agile methodologies and how you've used them to drive project success.
Prepare for Virtual Interviews: Since most interviews will be virtual, ensure you have a quiet space with a good internet connection. Practice common interview questions related to technology adoption and be ready to discuss your previous experiences in detail.
How to prepare for a job interview at Transunion
✨Understand the Technology
Make sure you have a solid grasp of the PendoAdopt platform and its functionalities. Familiarise yourself with how it tracks user behaviours and supports customer experience, as this will be crucial in demonstrating your capability to manage the implementation and adoption strategies.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with reporting and analysis. Be ready to provide examples of how you've used data to drive decisions or improve processes in previous roles, especially in relation to CRM applications and technology adoption.
✨Highlight Collaboration Experience
Since the role involves partnering with SMEs and senior leadership, come prepared with examples of successful collaborations. Discuss how you’ve gathered requirements and prioritised tasks in past projects, showcasing your ability to work effectively within a team.
✨Demonstrate Adaptability
The job requires a proactive approach and comfort with change. Share experiences where you've successfully navigated ambiguity or adapted to new technologies. This will show that you're not only capable but also enthusiastic about embracing new challenges.
