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- Tasks: Lead compliance and performance management for NHS Trust contracts, ensuring service excellence.
- Company: Join ISS, a global leader in workplace and facility management, dedicated to making the world work better.
- Benefits: Enjoy career growth opportunities, a supportive culture, and a commitment to diversity and inclusion.
- Why this job: Be a key player in driving transformational change and exceeding client expectations in healthcare.
- Qualifications: Strong PFI knowledge is essential; healthcare experience preferred, with excellent communication and analytical skills.
- Other info: This role offers a chance to influence at senior levels and build strong stakeholder relationships.
The predicted salary is between 43200 - 72000 £ per year.
PFI Compliance Manager
Location: Orpington, BR6 8ND
Hours of work: 40
Contract Type: Permanent
The PFI Compliance Manager is a key role within ISS Healthcare, responsible for ensuring contractual compliance, performance management, and commercial oversight of Soft FM services under a long-term PFI agreement with the NHS Trust.
As part of a global organisation offering excellent career opportunities, you\’ll work on a strong contract with three years until market testing and the potential for a further 10-year extension, providing consistency and scope to drive the contract forward.
Job Description
This role presents a real challenge and an exciting opportunity to strategically influence customers and lead transformational change, leveraging your position to foster collaboration and innovation.
As the internal subject matter expert, you will ensure robust governance, implement best practices, and deliver service excellence across all contractual obligations.
This role goes beyond traditional contract management – it requires a proactive leader with deep contractual knowledge and a forward-thinking mindset.
You will be passionate about exceeding client expectations by embedding industry-leading compliance processes.
Key Responsibilities
- Lead all contractual reporting, ensuring accurate weekly and monthly submissions in line with PFI schedules.
- Manage the Unitary Charge Pack process, validating payments, performance deductions, and KPIs.
- Use CAFM systems to track contractual deliverables and audit compliance, recommending improvements as needed.
- Resolve commercial issues including service variations, SPV engagement, deductions, and dispute avoidance.
- Drive accuracy and timeliness of monthly invoicing while ensuring data is audit-ready and compliant with NHS standards.
- Lead performance reviews, conduct root cause analysis on underperformance, and oversee corrective actions.
- Build strong relationships with Trust and SPV stakeholders, acting as the main contact for performance and compliance queries.
Professional and Personal Competencies/Qualifications
- Must have strong PFI knowledge, healthcare experience preferred but PFI expertise is essential
- Commercially savvy with experience in contractual disputes and financial impacts
- Deep understanding of contract mechanics and sharp commercial awareness
- Excellent communication skills, able to engage and influence at senior levels
- Demonstrates maturity with strong analytical skills and insight generation
- Confident in challenging both internal teams and the customer constructively
- Credible, professional, and able to build trust quickly across stakeholders
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it\’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government\’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Please click on the following link for more information on this role: Job Description
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do click here – https://www.uk.issworld.com/ #J-18808-Ljbffr
PFI Compliance Manager employer: ISS FACILITY SERVICES LIMITED
Contact Detail:
ISS FACILITY SERVICES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PFI Compliance Manager
✨Tip Number 1
Familiarise yourself with the specific PFI agreements and compliance requirements relevant to the healthcare sector. Understanding the nuances of these contracts will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the PFI and healthcare sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at ISS.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed compliance issues or contractual disputes. Having concrete examples ready will showcase your problem-solving skills and experience.
✨Tip Number 4
Research ISS's values and recent projects, especially those related to PFI compliance. Being able to align your personal values with the company's mission will make a strong impression during your discussions.
We think you need these skills to ace PFI Compliance Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the PFI Compliance Manager position. Understand the key responsibilities and required competencies, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with PFI agreements and any relevant healthcare background. Use specific examples to demonstrate your knowledge of contractual compliance and performance management.
Showcase Your Skills: Make sure to highlight your communication skills and ability to engage with senior stakeholders. Provide examples of how you've successfully managed contractual disputes or driven performance improvements in previous roles.
Tailor Your Application: Customise your CV and cover letter to reflect the values and mission of ISS. Mention your passion for inclusivity and diversity, as well as your commitment to delivering service excellence, which aligns with the company's ethos.
How to prepare for a job interview at ISS FACILITY SERVICES LIMITED
✨Showcase Your PFI Knowledge
Make sure to highlight your understanding of PFI agreements and how they operate within the healthcare sector. Be prepared to discuss specific examples from your past experience that demonstrate your expertise in managing compliance and performance under such contracts.
✨Demonstrate Commercial Acumen
Since the role requires a commercially savvy individual, be ready to discuss your experience with contractual disputes and financial impacts. Prepare to explain how you've successfully navigated similar challenges in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly around resolving commercial issues or performance underperformance. Think of scenarios where you had to implement corrective actions or improve compliance processes, and be ready to share those stories.
✨Build Rapport with Interviewers
Given the importance of stakeholder relationships in this role, focus on building rapport during the interview. Use your communication skills to engage with the interviewers, showing that you can connect with various stakeholders effectively.
