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- Tasks: Support and resolve user issues in a dynamic tech environment.
- Company: Join a global team of innovators at PA Consulting, driving positive change.
- Benefits: Enjoy health perks, 25 days leave, and a generous pension scheme.
- Why this job: Develop your skills in a collaborative culture focused on ingenuity and impact.
- Qualifications: Strong Azure knowledge and troubleshooting skills are essential.
- Other info: Flexible working hours with occasional weekend duties required.
The predicted salary is between 36000 - 60000 £ per year.
Global Innovation and Technology Centre, Back Lane, Melbourn, Hertfordshire, SG8 6DP, United Kingdom, Melbourn SG8 6DP, GB
We believe in the power of ingenuity to build a positive human future.
As strategies, technologies, and innovation collide, we create opportunity from complexity.
Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.
Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.
PA. Bringing Ingenuity to Life.
This is a hands on, in-office role based in our Melbourn office, due to the systems being supported, there will be occasional weekend working and on-call duties, so flexibility is required
The Group Systems Team is comprised of a variety of areas that support the wider firm. Consisting of seven key pillars specialising in Business Engagement and Governance, Strategy and Enterprise Architecture, Infrastructure, Data and Analytics, Enterprise Solutions, Cyber Security and Technology and Operations.
Our Service teams sit within the Technology and Operations pillar, delivering end to end support for our users and includes the Global Service Desk, 2nd line, Application Support teams, Operations, Infrastructure and Digital Workspace teams.
About the Infrastructure team
The Infrastructure Team are a point of escalation for our UK users, based in the Cambridge office. The team combine excellent problem-solving skills with high quality customer service to resolve user issues as quickly and efficiently as possible. Using established processes as well as independent investigation to identify, resolve and document fixes in case of reoccurrence.
This is an interesting and varied role where you will be responsible for segregated, technically rich environments that will allow you to develop your skills in areas such as technical management, automation and operations, whilst ensuring that all environments are available, reliable, secure and able to meet the demands placed upon on them.
Qualifications
About you
You\’ll have strong knowledge designing, building, maintaining and supporting Azure cloud environments including implementing Azure Virtual Desktop (AVD) (Essential)
Excellent knowledge of M365 and O365, Exchange, virtual hosting includingOmnissa(VMware Horizon)and Hyper-V, SaaS Backup Platforms and Group Policy
Excellent knowledge of network and infrastructure cloud systems including firewall management
Good troubleshooting skills and ability to work under pressure to identify and fix IT security vulnerabilities as well as implementing new IT technologies and services
Strong effective communication skills at all organisational levels and the ability to write clear documentation
Comfortable working independently or in a team, using own initiative.
Organisational skills to plan and maintain the infrastructure ensuring it remains current and available
We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.
Apply today by completing our online application
Additional information
Life At PA encompasses our peoples\’ experience at PA. It\’s about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.
Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We\’re focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self.
We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:
- Health and lifestyle perks accompanying private healthcare for you and your family
- 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
- Generous company pension scheme
- Opportunity to get involved with community and charity-based initiatives
- Annual performance-based bonus
- PA share ownership
- Tax efficient benefits (cycle to work, give as you earn)
We’re committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.
Adjustments or accommodations – Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on recruitmentenquiries@paconsulting.com
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Infrastructure Support Engineer employer: Astro Studios, Inc.
Contact Detail:
Astro Studios, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Support Engineer
✨Tip Number 1
Familiarise yourself with Azure cloud environments, especially Azure Virtual Desktop (AVD). Since this role requires strong knowledge in these areas, being able to discuss your experience or projects involving AVD will set you apart during conversations.
✨Tip Number 2
Brush up on your troubleshooting skills. The ability to quickly identify and resolve IT security vulnerabilities is crucial for this position. Consider preparing examples of past experiences where you successfully solved complex technical issues under pressure.
✨Tip Number 3
Demonstrate your communication skills by being clear and concise when discussing technical topics. This role involves interacting with users at various organisational levels, so practice explaining complex concepts in simple terms to showcase your effective communication abilities.
✨Tip Number 4
Show your enthusiasm for continuous learning and development. The Infrastructure Support Engineer role offers opportunities to grow in technical management and automation, so express your eagerness to learn new technologies and improve existing processes during your discussions.
We think you need these skills to ace Infrastructure Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Azure cloud environments, M365, and troubleshooting skills. Use specific examples that demonstrate your problem-solving abilities and technical expertise relevant to the Infrastructure Support Engineer role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly in areas like customer service and technical management. Show that you understand their mission and values.
Highlight Relevant Experience: When detailing your work history, focus on roles where you supported IT infrastructure or worked with cloud technologies. Include any specific projects or achievements that showcase your ability to manage and maintain complex systems.
Proofread and Edit: Before submitting your application, carefully proofread your documents for spelling and grammatical errors. Clear and professional communication is key, especially since strong communication skills are essential for this position.
How to prepare for a job interview at Astro Studios, Inc.
✨Showcase Your Technical Skills
Make sure to highlight your experience with Azure cloud environments and any relevant certifications. Be prepared to discuss specific projects where you've implemented Azure Virtual Desktop or managed M365 and O365 systems.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled complex IT issues in the past. Discuss your troubleshooting process and how you ensure that user issues are resolved efficiently, as this role requires strong problem-solving skills.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining technical concepts in simple terms, as you'll need to interact with users at all organisational levels. Clear documentation skills will also be essential.
✨Emphasise Flexibility and Teamwork
Since the role involves occasional weekend work and on-call duties, express your willingness to be flexible. Also, share experiences where you've successfully collaborated with a team to achieve common goals, showcasing your ability to work independently and as part of a group.
