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- Tasks: Lead and improve delivery partner programs at Amazon Flex.
- Company: Join Amazon, a global leader in e-commerce and innovation.
- Benefits: Enjoy flexible work options and a diverse, inclusive culture.
- Why this job: Make a real impact while working in a fast-paced, dynamic environment.
- Qualifications: 5+ years in program management; data-driven decision-making skills required.
- Other info: Opportunities for growth and collaboration with global teams.
The predicted salary is between 43200 - 72000 £ per year.
At Amazon, we\’re looking for a Sr. Program Manager for Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.The Sr. Program Manager will be responsible for establishing scalable mechanisms to ensure world-class evaluation processes for delivery partners. You will relentlessly focus on continuous improvement, diving deep into processes and issues to uncover the root cause and systematically fix underlying defects to prevent the recurrence of similar process defects. This opportunity requires excellent troubleshooting, root cause identification, problem-solving, analytical approach and logical reasoning, and the ability to succeed in a fast-paced environment. An ideal candidate for this role should have proven expertise collaborating cross-functionally, building scalable mechanisms and communicating to senior stakeholders, including Legal, Directors and VPs.Key job responsibilities- Manage Service Level Standards (SLS) for one of the programs we support.- Maintain program quality and exceptional customer experiences.- Help build reporting mechanisms, identify opportunities, establish mitigation processes, respond to executive escalations, and work with cross-functional partners to communicate issues and progress.- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations.- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver.- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics.- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations and process enhancement requirements.- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources.- Partner with customers, internal/external teams, and program and tech teams to determine what projects move forward and in what priority order.- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks).- Work with program managers, business leaders and executive team to communicate and impact critical business initiatives.- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers.- Create, communicate, and manage timelines and advocate for resource and project requirements.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Business level of EnglishPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master\’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- Business level of Japanese- Excited about working in a diverse group and contributing to an inclusive cultureOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Posted: April 24, 2025 (Updated about 1 hour ago)Posted: June 2, 2025 (Updated about 4 hours ago)Posted: April 19, 2024 (Updated about 15 hours ago)Posted: June 13, 2025 (Updated about 15 hours ago)Posted: June 13, 2025 (Updated about 15 hours ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr
Senior Program Manager, Amazon Flex employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Program Manager, Amazon Flex
✨Tip Number 1
Familiarise yourself with Amazon Flex and its operational model. Understanding how independent contractors work and the technology behind the mobile app will give you an edge in discussions during interviews.
✨Tip Number 2
Highlight your experience in managing cross-functional teams and projects. Be prepared to share specific examples of how you've successfully collaborated with various stakeholders to drive improvements and achieve results.
✨Tip Number 3
Demonstrate your analytical skills by preparing to discuss how you've used data to identify issues and implement solutions in previous roles. This will show your ability to dive deep into processes, which is crucial for this position.
✨Tip Number 4
Research Amazon's leadership principles and be ready to align your experiences with them. Showing that you embody these principles will resonate well with the interviewers and demonstrate your fit within the company culture.
We think you need these skills to ace Senior Program Manager, Amazon Flex
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Program Manager position at Amazon Flex. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your program or project management experience, especially any roles where you've driven process improvements or managed cross-functional teams. Use specific examples to demonstrate your impact.
Use Data-Driven Language: Since the role requires using data and metrics to drive improvements, incorporate quantifiable achievements in your application. For instance, mention how you improved a process by a certain percentage or reduced costs through strategic initiatives.
Showcase Problem-Solving Skills: The job involves solving ambiguous problems and identifying risks. In your application, provide examples of challenges you've faced in previous roles and how you successfully navigated them, focusing on your analytical and logical reasoning skills.
How to prepare for a job interview at JobLeads GmbH
✨Understand the Role
Make sure you have a clear understanding of what a Senior Program Manager does at Amazon Flex. Familiarise yourself with the responsibilities, especially around managing Service Level Standards and driving process improvements.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data and metrics in your previous roles to drive improvements. Be ready to provide specific examples of how your analytical approach has led to successful outcomes.
✨Demonstrate Cross-Functional Collaboration
Highlight your experience working with various teams and stakeholders. Be prepared to share examples of how you've successfully communicated and collaborated across different functions to achieve program goals.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle ambiguous problems. Think of examples where you've identified risks and implemented solutions proactively, showcasing your logical reasoning and troubleshooting skills.
