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- Tasks: Manage high-risk loans and support vulnerable customers with empathy.
- Company: Join Key Group, a leader in later life lending since 1998, helping people unlock better retirements.
- Benefits: Enjoy 23 days holiday, enhanced pension, and additional perks like charity days and life assurance.
- Why this job: Be part of a supportive team making a real impact in people's lives while growing your career.
- Qualifications: Strong communication skills and experience in customer service; financial services background preferred but not essential.
- Other info: Office-based role in Fulwood, Preston, with a focus on personal growth and integrity.
The predicted salary is between 20400 - 30600 £ per year.
Case Manager Package: from £33,491 depending on experience (plus potential to earn discretionary bonus) Location: Leeds (Hybrid) Contract: Permanent Working Pattern: Full time, 37.5 hours per week Are you ready to be at the forefront of supporting healthcare professionals to navigate challenges in their clinical practice? We are thrilled to offer compelling opportunities for multiple Case Managers to join our expert Medical and Dental Case Handling teams, hybrid working from ourEdinburgh, Leeds orLondon offices. We have both permanent and fixed term positions available. As the world\’s leading Medical Defence Organisation, we specialise in assisting healthcare practitioners facing a variety of issues, from complaints to ethical dilemmas. Our Case Managers play a crucial role in ensuring members feel supported and secure in their careers, protecting their reputation and financial well-being throughout these challenging times. In the role of Case Manager, you will serve as a knowledgeable and professional first point of contact for member enquiries via our telephone advice line and will manage a diverse caseload. You will guide cases from inception to resolution with strategic thinking and precision, working collaboratively w…
Case Manager employer: The Medical Protection Society Careers
Contact Detail:
The Medical Protection Society Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager
✨Tip Number 1
Familiarize yourself with the financial services industry, especially in areas related to mortgage administration and processing. Understanding the nuances of this field will give you an edge when discussing your experience and how it relates to the role.
✨Tip Number 2
Highlight your communication skills during the interview process. Since the role involves handling vulnerable customers and working alongside legal teams, demonstrating your ability to communicate effectively and empathetically is crucial.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully managed high-pressure situations or complex cases. This will showcase your ability to multi-task and manage your workload effectively in a fast-paced environment.
✨Tip Number 4
Research Key Group and its mission to help people unlock a better retirement. Being knowledgeable about the company’s values and goals will not only impress your interviewers but also help you align your answers with their core values.
We think you need these skills to ace Case Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Case Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in case management, customer service, or the financial services industry. Use specific examples that demonstrate your communication skills and attention to detail.
Showcase Your Skills: Make sure to mention your proficiency with software like Outlook and Word, as well as any experience with handling sensitive situations, especially with vulnerable customers. This will align your application with the company's expectations.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your understanding of the company's mission and values. Explain why you are passionate about helping customers and how your background makes you a great fit for the Case Manager role.
How to prepare for a job interview at The Medical Protection Society Careers
✨Show Your Empathy
As a Case Manager, you'll be working with vulnerable customers. Make sure to demonstrate your ability to empathize and build rapport during the interview. Share examples of how you've handled sensitive situations in the past.
✨Highlight Your Communication Skills
First-class communication skills are essential for this role. Prepare to discuss your experience in both written and verbal communication. You might want to provide specific instances where your communication made a positive impact.
✨Demonstrate Attention to Detail
Attention to detail is crucial when processing legal documentation. Be ready to talk about how you ensure accuracy in your work. Consider mentioning any tools or methods you use to maintain high standards.
✨Familiarize Yourself with Financial Services
While experience in financial services is preferred but not essential, it’s beneficial to have some knowledge of the industry. Brush up on key concepts related to mortgages and equity release to show your interest and readiness to learn.
