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- Tasks: Be the first point of contact for SMEs, handling enquiries and providing essential support.
- Company: Join Energy Saving Trust, a leader in promoting energy efficiency and sustainability.
- Benefits: Enjoy flexible working, 25 days annual leave, and paid volunteering days.
- Why this job: Make a real impact on climate change while building a rewarding career.
- Qualifications: Strong communication skills and experience in customer service or administrative roles required.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 20500 - 29500 £ per year.
Telephone Agent * £24,570 per annum + generous benefits * Full Time * Blended – Edinburgh * Application closing date 17/11/2025 * Ref BH 1431 We have an exciting opportunity for an individual with a proven track record of delivering excellent customer service to join our Services Delivery team as a Telephone Agent. The team administer energy saving loans and grants for individuals and small businesses. You will strive to provide a world class service and make the process of getting a grant or loan as easy as possible for applicants. Who we are Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding. Here are some of the benefits we offer: * 25 days of annual leave plus bank holidays, with additional leave earned through length of service * Three extra days off over the Christmas period as a gesture of goodwill * A competitive pension scheme with generous employer contributions * Flexibility in our ways of working – work from home, in the office, or a mix of both, depending on your role * Two paid volunteering days per year – a chance to give back to the causes that matter most to you Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work. The team The services delivery team manage and administer loans and grants for energy saving and low or zero carbon improvements to homes and businesses on behalf of governments, local authorities, and businesses. Our work is customer service focussed and seeing the impact we have on the lives of people we support is what brings us to work each day. We collaborate and support each other, sharing expertise and best practice and innovating to deliver world class customer experience. What you’ll do You will take inbound calls and make pro-active outbound calls, answering customer enquiries about their loan and grant applications and claims. You will deliver excellent customer service to high quality standards to support loan and grant applicants, responding to enquiries within specified service level agreements (SLA’s). What you’ll bring * Proven track record of delivering excellent customer service. * Excellent telephone and customer care skills with an ability to communicate effectively by telephone with a range of audiences including vulnerable customers. * Experience of handling customer complaints and first call resolution. * Experience of working within a high-pressure, target focussed environment and complying with procedures and processes. Apply on our recruitment portal via the apply button. Applications close 23.59, 17 November. Interviews are intended to be held week commencing week commencing 24 November. To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone. If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best. We will be happy to discuss this and our blended working model at the interview stage with you. Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK. Diversity and inclusion Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. We are a Disability Confident Committed employer and offer guaranteed interviews for disabled applicants who meet the minimum criteria for a role
Customer Service Advisor employer: Energy Saving Trust
Contact Detail:
Energy Saving Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the Energy Saving Trust's mission and values. Understanding their commitment to energy efficiency and sustainability will help you align your responses during interviews, showcasing your passion for the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in this role. Think about how you would handle difficult enquiries or provide support to SMEs, as demonstrating your problem-solving abilities can set you apart.
✨Tip Number 3
Network with current or former employees of the Energy Saving Trust. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
✨Tip Number 4
Prepare specific examples from your past experiences that highlight your communication skills and attention to detail. Being able to articulate how you've successfully managed customer interactions will demonstrate your suitability for the Programme Assistant role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Advisor position. Tailor your application to highlight relevant experience in customer-facing roles.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, communication skills, and any relevant administrative tasks. Use bullet points for clarity and focus on achievements that demonstrate your ability to exceed call quality standards.
Write a Strong Cover Letter: In your cover letter, express your passion for energy efficiency and sustainability. Mention why you want to work for Energy Saving Trust and how your skills align with their mission. Be sure to address how you can contribute to the team’s success.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of a Customer Service Advisor.
How to prepare for a job interview at Energy Saving Trust
✨Research the Organisation
Before your interview, take some time to learn about Energy Saving Trust and its mission. Understanding their commitment to energy efficiency and sustainability will help you align your answers with their values and demonstrate your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Customer Service Advisor, you'll be handling various enquiries. Prepare for potential scenario-based questions by thinking of examples from your past experiences where you successfully resolved customer issues or provided exceptional service.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, focus on articulating your thoughts clearly and confidently. Practice active listening and ensure you respond thoughtfully to the interviewer's questions.
✨Highlight Your Teamwork Experience
Since the role involves working closely with internal teams and external consultants, be ready to discuss your experience in collaborative environments. Share specific examples of how you've contributed to team success and supported colleagues in achieving common goals.
