Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and support a team to deliver top-notch cleaning services across central London.
- Company: Join one of the UK's fastest-growing specialist FM providers with a focus on people and innovation.
- Benefits: Enjoy 33 days holiday, flexible benefits, and access to 250+ perks and discounts.
- Why this job: Be part of a people-first culture that champions wellbeing, diversity, and continuous improvement.
- Qualifications: Proven leadership experience and a proactive mindset are essential for this role.
- Other info: Security clearance (DBS) is required; we support reasonable adjustments during recruitment.
The predicted salary is between 45000 - 50000 £ per year.
Based across London £45,000 – £50,000 per annum depending on experience Drive service excellence, empower teams, and shape the future of operations at Churchill Contract Services. We’re seeking a collaborative, people-focused Cleaning Operations Manager to lead service delivery across a portfolio of prestigious blue-chip and corporate contracts in central London. In this pivotal role, you’ll lead and develop a team of Account Managers and Key Account Managers, ensuring outstanding service performance and continuous improvement across all contracts. You’ll combine strategic oversight with a hands-on approach—balancing site engagement, client relationships, and operational planning to ensure consistency, innovation, and customer satisfaction across your portfolio. You’ll also have the opportunity to contribute to new business mobilisations and innovation projects, sharing your expertise to help shape best practices across Churchill Contract Services. As a Cleaning Operations Manager, you will: * Lead strategic reviews and performance discussions with senior stakeholders. * Monitor KPIs and quality metrics across contracts, identifying trends and driving continuous improvement. * Conduct regular site visits to ensure compliance, service excellence, and team engagement. * Oversee financial performance, identifying opportunities to improve efficiencies and margins. * Collaborate with operational leaders to respond to client feedback and enhance service delivery. * Implement scalable, sustainable processes to support long-term growth. As a Cleaning Operations Manager, you will have: * Proven leadership experience at senior management or director level within Facilities Management or a related sector. * A track record of managing large, complex business portfolios with demonstrable financial growth. * Experience with acquisitions, integrations, or transformation programmes. * Strong leadership and coaching skills, with a focus on building high-performing teams. * A strategic mindset with the ability to deliver tangible operational improvements. * Excellent communication and stakeholder management skills. * Strong commercial acumen and a data-driven approach to decision-making. * A practical, solution-oriented mindset with a long-term vision for growth and innovation. * Commercial awareness and a data-informed approach to decision-making. * A practical, solutions-focused mindset with long-term vision. What we offer you The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. What’s in it for you? We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get: * Employee Ownership – You are part of our success! * 33 days holiday (including bank holidays) * Company sick pay * Maternity and paternity leave support * Life assurance cover * 24/7 GP access, plus mental health, wellness, financial, and legal support * Two paid volunteering days per year – Give back to a cause that matters to you * Exclusive perks and discounts – More than 250 deals available * Ongoing training and development – From apprenticeships to leadership programs * Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way * Recognition and rewards – Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Please note: Security clearance (DBS) is required for this role
Cleaning Operations Manager employer: Churchill Services
Contact Detail:
Churchill Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Operations Manager
✨Tip Number 1
Familiarise yourself with the specific cleaning operations and standards expected in housing associations. Understanding the unique challenges and requirements of this sector will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the facilities management industry, especially those who have experience in cleaning operations. Attend relevant events or join online forums to gain insights and potentially get referrals for the role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've empowered managers and improved service delivery in previous roles.
✨Tip Number 4
Research the company’s values and culture, particularly their commitment to diversity, equity, and inclusion. Be prepared to articulate how your own values align with theirs and how you can contribute to fostering a positive workplace environment.
We think you need these skills to ace Cleaning Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cleaning operations management. Focus on your leadership skills, ability to support teams, and any experience with client engagement or contract retention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention specific examples of how you've successfully led teams and improved service delivery in previous positions.
Highlight Relevant Skills: Emphasise your commercial acumen, financial management skills, and experience in health and safety. Make sure to mention your adaptability and solution-focused mindset, as these are key traits for the role.
Showcase Your Values: Demonstrate your commitment to diversity, equity, and inclusion in your application. Share examples of how you've fostered an inclusive environment in past roles, aligning with the company's values-driven approach.
How to prepare for a job interview at Churchill Services
✨Showcase Your Leadership Skills
As a Cleaning Operations Manager, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully coached and inspired teams in the past, focusing on specific outcomes and improvements.
✨Understand the Client Landscape
Familiarise yourself with the types of clients you’ll be working with, such as commercial, local authority, and education sectors. Be ready to discuss how your experience aligns with their needs and how you can enhance client relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in high-pressure situations. Think of scenarios where you've had to adapt quickly or implement innovative solutions, and be prepared to explain your thought process.
✨Highlight Your Commitment to Continuous Improvement
The role emphasises operational efficiency and innovation. Be ready to discuss specific strategies you've implemented in previous roles that led to continuous improvement and how you plan to bring that mindset to this position.
