User Researcher

Where the job is based: hybrid, home based and working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B3Q 1 2U

Who we are:

At Kerv Digital we solve complex problems and deliver great digital experiences. We combine Data Science, Software Engineering and User Experience to achieve measurable outcomes for our clients. Headquartered in Birmingham and part of the Kerv Group, we are part of a £110m revenue global organisation, with over 500 employees, working with over 800 sector-leading clients, with offices in London, Birmingham, Bangalore and Pune.

Kerv is an ethically led organisation and we’re proud of our values. Our mission, to Build Future and make a positive difference in society, helps guide us to choose to work primarily with Non-profit and Public Sector organisations.

Kerv is an ethically led organisation, and we are proud of our values. Our mission to Build Future and make a positive difference in society helps guide us to choose to work primarily with Nonprofit and Public Sector organisations. We encourage all our teams to embrace the latest technologies, frameworks, and cloud deployment platforms to help our clients achieve more. We relish the difficult problems and integration challenges and guarantee our teams are never bored.

We are proud to be certified as a Great Place to Work by independent assessors in both the UK and India. We can offer you an inclusive, collaborative atmosphere to develop your skills as part of a global multi-discipline development team with opportunities to be mentored by forward-thinking, highly skilled and experienced individuals.

Join us today to work closely with household name clients, build your professional prowess, and make new friends along the way.

Who we are looking for:

As a User Researcher you will create clear, user-centered content experiences. You’ll put the user at the centre of everything you do, delivering seamless and inclusive end-to-end services. You’ll happily flex between content design and interaction design, including some prototyping. Much of your work will be for our Public Sector clients, helping users complete their goal and government deliver policy intent.

Key Responsibilities

• Plan, conduct, and analyse user research using a variety of qualitative and quantitative methods.
• Translate research findings into actionable insights to improve user experience.
• Work closely with UX designers, content designers, and developers to ensure user needs are met.
• Advocate for a user-centred approach across the organisation.
• Develop research plans and recruit participants for studies.
• Conduct usability testing, interviews, surveys, and workshops.
• Synthesise findings into compelling reports and presentations for stakeholders.
• Stay updated on industry trends and best practices in user research.
• Proven experience as a User Researcher or in a similar role.
• Strong knowledge of qualitative and quantitative research methods.
• Ability to analyse and synthesise research findings into actionable recommendations.
• Experience conducting usability testing and user interviews.
• Experience working within government digital service (GDS) standards.
• Familiarity with accessibility and inclusive design principles.
• Ability to work collaboratively in an Agile environment.
• Strong communication and stakeholder management skills.
• Experience using research tools such as Optimal Workshop or similar.
• Ability to flex across broader UX roles – ‘T-shaped’ skills and experience
• Knowledge of behavioural psychology and human-centred design principles.
• Familiarity with data analytics and metrics.
• Experience using design and prototyping tools such as Figma and GDS prototyping toolkit.

We’re also looking for people that fit how we work, which is something like;

• happiest working under their own direction, but fully supported when needed
• an obvious attention to detail, we want you to obsess about the little things!
• an escalation handler, able to achieve win-win outcomes by utilising the skills across the team
• ability to work effectively with remote teams in India
• ability to work flexibly to deliver on-time to tight timescales

What we can do for you:

We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employee’s:

Real Flexibility – we’re a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office.

Awesome Environment – all of our employee’s will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on – that’s in large part because we’re privately owned by those that work day-to-day in thebusiness, and the company was started specifically to find a way for people to take more enjoyment from their work.

Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market.

Great Benefits – all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we’re a food first company too), excellent professional development support including frequent in-house training for tech. you can’t get trained on anywhere else and private healthcare. Full disclosure: some benefits can only be provided after probation.

Recognition & Growth – Certified as a Great Place to Work by independent assessors in both the UK and India and we’ve just entered the Sunday Times Tech Track 100, which charts the top 100 fastest growing tech. companies in the country; we know we achieved this directly through the people we choose to work with. Don’t take our word for it though, check out our impartial Glass Door reviews

Don’t take our word for it though, check out ourimpartialGlass Door reviews

More on equality:

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equalityand belonging, throughcollaboration and creating exceptional solutions together.

*Please note: By submitting an application you agree to Kerv Digital’s recruitment policy *

Location

• Hybrid

Job Type

• Full Time

Apply today

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Do you have the right to work in the UK?*

Have you worked with Dynamics 365?*

Do you have knowledge of qualitative research methods including user requirements gathering, early-stage concept and prototype testing, guerrilla research, and other approaches to ensuring user needs are fully understood?*

Are you able to demonstrate an example where you have of introduced user research to an organisation?*

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