Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Sales Operations team to manage key commercial activities and support customer management.
- Company: Be part of Carlsberg Britvic, a leading beverage powerhouse combining beer and soft drinks.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: This role offers hands-on experience in a high-performing team with a focus on innovation.
- Qualifications: Customer service experience and strong IT skills are preferred; multilingual abilities are a plus.
- Other info: This is a 12-month fixed-term contract with a focus on collaboration and personal accountability.
The predicted salary is between 28800 - 43200 £ per year.
In combining Carlsberg’s and Britvic’s legacy businesses in the UK to form Carlsberg Britvic, we are creating an integrated beverage powerhouse in the market. Stronger together, we have a unique opportunity to get ahead and stay ahead of the competition while building a truly iconic business proposition. We offer customers an enhanced portfolio as the leading supplier combining beer and soft drinks, supported by a world-class sales force capable of unlocking growth opportunities across multiple channels and occasions. We are leveraging the strength of our integrated supply chain to make great-tasting brands available everywhere. Additionally, we are building brand equity while delighting consumers through outstanding marketing and innovation platforms. To fuel this opportunity, we are combining our talent, capabilities, and know-how across our integrated organization.
Job Overview
12 month FTC
Britvic has embarked on a significant change program across the GB Commercial function, part of which involves the creation and implementation of a Shared Services model to support the Customer Management team in its vision to become a high-performing commercial organization that always delivers the budget, wins at POP and beats the market.
The Sales Operations team (SOPs) will take ownership of key commercial activities and processes in close conjunction with the GB Customer Management team including (but not limited to) coordination of new account openings, customer price file management, investment management, invoice reconciliation, pricing & invoice dispute management, gift & samples orders and POS orders.
Reporting into the SOPs Manager, the Senior International Sales Operations Analyst will be responsible for the day-to-day timely and accurate completion of commercial activities and processes working closely with the Customer Management team in the International Business Unit and other Commercial functions.
Key Responsibilities
- Day-to-day completion of the SOPs commercial activities within agreed SLAs
- Day-to-day management of internal & external queries through to resolution, providing regular status updates
- Forge strong relationships and communication lines with the relevant Customer Management teams and other Commercial functions
Requirements
- A background in customer service roles is desirable
- The ability to communicate in multiple languages is desirable
- Experience working in a shared services environment is desirable
- Strong IT skills – both Microsoft Office and ERP systems (SAP preferable)
- Use of customer relationship packages such as Siebel is desirable
- Strong communication and relationship building skills are essential
- The ability to be highly organized, plan ahead and work proactively is essential
- A strong team player with excellent interpersonal skills is essential for the role
- Taking personal accountability for delivering high-quality work which is right first time
- Attention to detail and problem-solving
Key Behaviors
We Own It
- Works with the highest standards of integrity and with great pride
- Creates energy in others and themselves through their approach to work
- Tenacious – demonstrates a strong desire to make things happen
- Is accountable and holds others to account
- Takes personal responsibility to ensure results are delivered
We Care
- Engages with others in order to gain their support
- Works effectively with a diverse range of people across the business
- Creates respectful relationships with colleagues built on openness, honesty and respect
We Are Courageous
- Takes ownership for delivering results of outstanding quality
- Constantly challenges ways of working and seeks to improve
- Sets up ways of working that help others to \”keep-it-simple\”
- Is disciplined in thinking, decision making, action and follow through
We Are Stronger Together
- Always seeking new ideas and learnings from others
- Seeks opportunities for learning and personal growth beyond the day job
- Holds authentic conversations – say it as it is
We Act with Pace
- Demonstrates cut-through and the ambition to do the right thing
#J-18808-Ljbffr
Sales Operations Analyst employer: Britvic
Contact Detail:
Britvic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Analyst
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Sales Operations Analyst role. Understanding the day-to-day tasks, such as managing internal and external queries, will help you demonstrate your readiness to take on these challenges during interviews.
✨Tip Number 2
Build your knowledge of ERP systems, particularly SAP, as well as customer relationship management tools like Siebel. Being able to discuss your experience or familiarity with these systems can set you apart from other candidates.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've built strong relationships in previous roles. This is crucial for the Sales Operations Analyst position, where collaboration with the Customer Management team is key.
✨Tip Number 4
Highlight your organisational skills and attention to detail. Prepare to discuss specific instances where you've successfully managed multiple tasks or projects simultaneously, as this will resonate well with the expectations of the role.
We think you need these skills to ace Sales Operations Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Sales Operations Analyst position. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Relevant Experience: Emphasise any previous experience in customer service or shared services environments. Mention specific examples where you successfully managed queries, built relationships, or demonstrated strong organisational skills.
Showcase Your Skills: Make sure to include your IT skills, particularly with Microsoft Office and ERP systems like SAP. If you have experience with customer relationship packages such as Siebel, be sure to mention that as well.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your understanding of the company’s vision and how you can contribute to their goals. Use this opportunity to express your enthusiasm for the role and the organisation.
How to prepare for a job interview at Britvic
✨Understand the Company Culture
Before your interview, take some time to research Carlsberg Britvic's company culture and values. Familiarise yourself with their commitment to integrity, teamwork, and innovation. This will help you align your answers with what they value most.
✨Showcase Your Customer Service Experience
Since a background in customer service is desirable for this role, be prepared to discuss your previous experiences. Highlight specific examples where you successfully resolved queries or built strong relationships with customers.
✨Demonstrate Strong IT Skills
As the role requires proficiency in Microsoft Office and ERP systems like SAP, make sure to mention any relevant experience you have. If you've used customer relationship packages such as Siebel, be ready to discuss how you utilised these tools effectively.
✨Emphasise Problem-Solving Abilities
The job description highlights the importance of attention to detail and problem-solving skills. Prepare to share examples of challenges you've faced in previous roles and how you approached them to achieve successful outcomes.
