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- Tasks: Lead and inspire a diverse team while ensuring smooth station operations.
- Company: Join Great Western Railway, a leading UK train operator with a rich history.
- Benefits: Enjoy free travel, discounts, and opportunities for career development.
- Why this job: Be part of a vibrant team making a real impact on travel experiences.
- Qualifications: Proven leadership skills and strong communication abilities are essential.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 40800 - 71400 £ per year.
Join to apply for the Assistant Flagship Station Manager role at Great Western Railway (GWR)
2 days ago Be among the first 25 applicants
Join to apply for the Assistant Flagship Station Manager role at Great Western Railway (GWR)
Upto £51,000 depending on skills and experience
Lead. Inspire. Keep the Station Moving.
Are you ready to take the next step in your leadership career with one of the UK\’s most iconic train operating companies?
At Great Western Railway (GWR), our stations team is at the heart of everything we do – welcoming passengers, ensuring smooth and safe journeys, and creating a memorable experience from first step to final destination. As an Assistant Flagship Station Manager, you\’ll play a vital role in shaping this experience across multiple stations – with Bristol Temple Meads as your base.
About the Role?
This isn\’t a desk job. As a visible and proactive leader, you\’ll spend much of your time on the move – out on the concourse, engaging with your team, supporting passengers, and ensuring the highest standards of service and safety. You\’ll lead frontline colleagues, take on key operational responsibilities, and support the Station Manager in keeping our stations running efficiently and professionally.
You\’ll oversee a number of stations across the region, including the Severn Beach Line and North Somerset, and work closely with Network Rail at Bristol Temple Meads to deliver a first-class service.
What You\’ll Be Doing?
- Leading and coaching a large, diverse team of station colleagues and Duty Station Managers
- Taking ownership of safety, performance, service delivery, and cost control
- Representing GWR and building relationships with local communities and stakeholders
- Making confident, effective decisions in a dynamic and fast-paced environment
- Deputising for the Station Manager when required
- Providing visible leadership during both day-to-day operations and unexpected challenges
What You\’ll Bring?
- Proven leadership experience in a people-focused environment
- Strong interpersonal and communication skills – you\’ll be engaging with everyone from frontline staff to external partners
- Resilience, flexibility, and the ability to adapt quickly in a changing environment
- Confidence in making decisions under pressure and managing a busy, operational workload
- Familiarity with IT systems and reporting tools
- An understanding of railway operations, including safety critical duties and ticketing, along with experience working within a unionised environment is a strong advantage
- Knowledge of Network Rail Managed Stations agreements and GWR procedures is desirable
- Experience in project management is a bonus
Why Join Us at Bristol Temple Meads?
Bristol Temple Meads is a historic and high-profile station, offering great connectivity and a fast-paced working environment. You\’ll be part of a proud, supportive team in a city that\’s vibrant, well-connected, and full of opportunity.
What to Expect?
- Shift-based role with weekend, bank holiday, and out-of-hours working as needed
- On-call requirement (currently approx. 1 in 5 weeks)
- Some travel between stations across the region
- Opportunities for further training and career development
- including in safety critical roles like train dispatch
What to Expect?
- Shortlisted candidates will be invited to a competency-based interview tentatively scheduled week commencing 21st July.
- Successful applicants will need to pass a medical assessment and drug and alcohol screening, as well as a Basic DBS check.
- Financial: Pension, share-saving schemes, payroll giving.
- Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.
Be Part of Something Bigger
At GWR, we\’re not just running trains – we\’re building communities, connecting regions, and making travel better for everyone. If you\’re ready to bring your leadership skills to a role where every day is different, every decision matters, and every action impacts thousands of journeys – we want to hear from you.
Our Commitment to Inclusion:
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.
We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Exceptional Individuals – Neurodiversity
Apply today and help shape the future of rail travel.
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
Rail Transportation
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Assistant Flagship Station Manager employer: Great Western Railway (GWR)
Contact Detail:
Great Western Railway (GWR) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Flagship Station Manager
✨Tip Number 1
Familiarise yourself with Great Western Railway's values and mission. Understanding their commitment to customer service and community engagement will help you align your responses during interviews, showcasing how your leadership style fits their culture.
✨Tip Number 2
Network with current or former employees of GWR, especially those in leadership roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you've demonstrated strong leadership, decision-making under pressure, and effective communication. This will help you articulate your capabilities clearly during the interview.
✨Tip Number 4
Research the specific stations you'll be overseeing, like Bristol Temple Meads and the Severn Beach Line. Being knowledgeable about these locations and their operations will show your genuine interest in the role and readiness to take on the responsibilities.
We think you need these skills to ace Assistant Flagship Station Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant leadership experience and skills that align with the role of Assistant Flagship Station Manager. Use specific examples from your past roles to demonstrate your ability to lead teams and manage operations effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the railway industry and your commitment to providing excellent customer service. Mention how your previous experiences have prepared you for the challenges of this role and why you want to work specifically for Great Western Railway.
Highlight Relevant Skills: Focus on key skills mentioned in the job description, such as decision-making under pressure, communication, and familiarity with IT systems. Provide concrete examples of how you've demonstrated these skills in your previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership position.
How to prepare for a job interview at Great Western Railway (GWR)
✨Show Your Leadership Skills
As an Assistant Flagship Station Manager, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully led teams in the past, focusing on your ability to inspire and motivate others.
✨Understand the Railway Operations
Familiarise yourself with railway operations, safety critical duties, and ticketing processes. Being knowledgeable about GWR procedures and Network Rail Managed Stations agreements will give you an edge during the interview.
✨Prepare for Competency-Based Questions
Expect competency-based questions that assess your decision-making skills under pressure. Think of scenarios where you've had to make quick decisions or manage unexpected challenges, and be ready to discuss them.
✨Engage with the Interviewers
During the interview, engage actively with your interviewers. Show your interpersonal skills by asking insightful questions about the role and the company culture, demonstrating your genuine interest in being part of GWR.
